Volvo Cars of Fort Washington
Customer Reviews of Volvo Cars of Fort Washington
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3 sales reviews
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Unacceptable customer service
by priya1234 on 03/01/2016Don't walk in to the dealership unless you are Caucasian, they don't even look at you if you are anything else. My husband wanted to test drive the Volvo S60 and we went in the dealership and waited. There is no place to sign in, no… receptionist or front desk, we saw salespeople sitting at their desk and staring at us. I finally went and asked one of them if there is a place to sign in since we would like to test drive one of their cars. He said, somebody should be with you. OK. 5 more minutes and nothing. It's not like it was busy and even if it was, someone should have spoken to us. Oh BTW, we are Asians so I guess we don't fall in the Volvo category. Save your time and go to another dealer, or better still go to the Mercedes dealership across the road for excellent customer service. I don't think I am ever going to look at a Volvo again and will make sure I tell my friends and family not to go to this dealership.It's a shame you can't rate them --minus 5 stars
by disgusted26 on 04/24/2014updated 06/01/2025Attempted to buy a car there. DON'T waste your time. This dealership is a perfect example why car salesman are scumbags. They refused to answer a simple question which most likely would have closed the sale. I am complaining to VOLVO USA… tooOutstanding experience
by ckwald on 12/09/2011updated 06/01/2025We're a Senior couple, and we've bought a fair number of cars in our time. I'd have to say this was our best experience of them all. Our salesman, Scott Marziani, was personable in a relaxed and laid back way, direct, informative, and… totally responsive to our questions and comments. Basically, he knew he had a very good product and he helped us get to know it. In fact, he made sure that we did a thorough job of putting the car through its paces during the test drive. We wound up buying the car we came to see, a 2009 Volvo S80 T6 sedan, and we're happy with it. Scott took us to the service section, introduced us to the service manager, and later followed up by email to see if we had any questions and to offer any assistance we might need. The service offered to customers by this dealership is impressive, including loaners and, if necessary, pick up and delivery if you can't get the car to the dealership yourself. I enthusiastically recommend this dealership, and this salesman in particular.
About our dealership
Volvo Cars of Fort Washington has been serving the Greater Philadelphia Area for over 20 years. Our approach to the car buying experience is unlike any other out there. We promise to provide our clients with the utmost transparency, allowing you to save time and money.
Our sales staff has over 150 years of experience in the automotive industry, specifically in high line luxury vehicles and customer satisfaction. One of our salesmen has 20 years of experience with Volvo Cars of Fort Washington. We are proud of the experience that we created to ensure every individual is treated well and has their needs met.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop