Customer Reviews of Patriot Buick GMC
Review type:
Write a review: Sales
9 sales reviews
Sort by:
BAIT AND SWITCH! Buyer Beware
by s200100 on 02/27/2016I had a very negative experience with Patriot Buick GMC and patriot auto group. I saw a used vehicle for sale on truecar.com. It was listed by patriot buick gmc. I contacted patriot's sales team directly and CONFIRMED the price of the… vehicle twice! I have saved the two emails to prove it. This was on a Saturday. I took off work to go buy the vehicle on monday, in the process of doing this I received a phone call Monday morning from patriot telling me and I quote. "there was an error with our pricing system, the vehicle is now $5,750 more than the price we originally gave you, do you still want it?". I could not believe this what a sneaky scam these people are running. They did not even offer me $1 off the price due to their "mistake". How much more dishonest could they possibly be? They NEVER tried to correct their mistake which tells me that they do this to people all the time. Clearly I did not purchase the vehicle, I will never consider purchasing anything there ever again and I hope that you don't either. So beware of this place and the people that work there. AVIOD AT ALL COSTS2014 Sierra
by johnt7287 on 10/24/2014A surprisingly pleasant buying experience. Very satisfied.for the love of green
by shorrocksalot on 10/03/2014I was in the market for a small excellent condition used vehicle for the first time in 17 years. My eyes caught a beautiful green 2013 Mazda 2 that I had seen elsewhere, and loved the color of the paint. I decided to check it out, it had… low mileage, and a price that was close, to what was listed on Kelley Blue book for excellent condition. It wasn't until after I nervously signed paperwork, and a check, that I saw scratches in the hood, that in different lighting, disappear, however after a few rains, the extent became more evident, and there is rusting, and the scratches are very deep - jeopardizing the paint, I fell in love with - seen within the first 2 weeks. I will say, that the dealership agreed to replace the windshield, after I found I could not see out of it, in the rain, fog, or at night, due to massive dings, acid rain, and circular pattern etching over the entire windshield. There own windshield person said it had to be replaced. I spent $13,900 - plus and additional $1,800 for extended warranty. Back to the hood - the dealerships detail guy, said he wet sanded the hell out of the 3 areas of deep scratches, and that to do any more would chip and damage the paint even worse....that it had to be repainted....in front of me, and the president, Chad Helmer. They refuse to repaint the hood, that they knew was damaged. The car is spirited green, and as said various lighting, high buffing, maybe wax in the scratches made it hard to see in the beginning - but it was in changed lighting circumstances, and a few rains that I saw just how bad it was - and so have they, but maintain that its merely cosmetic. I found the sales team to be lax in returning calls or informing me, a novice in purchasing a car, or dealing with a dealership, let alone any follow ups. I did not have half of the remote key for weeks after purchase while it apparently sat in John Cooks desk and only received it because I schedule to meet with him about issues, then he handed it to me, and asked how I was starting the car. I had to keep on them for the windshield to be done. I was urged to speak to Bill Chappell about the hood, and he was incredibly rude to me, telling me the scratches were cosmetic, and damages were reflected in the price I paid, offering me touch up paint though. I have tried to clear things up with these guys, but still am being made to feel as though I expected a perfect car. However what I expected was a well running, dependable car that I could see out the windshield and not have a rusting, damaged hood, that I paid $13,900 for. Had I not seen it on the web - I would have been charged $14,900 too. I am made to feel that I should feel lucky they replaced the windshield, that their guy failed, and lucky they checked out motor issues once, that they found no problem with, so I should not expect them to make good on the severely damaged paint on the hood. Meanwhile my cars engine is already missing up my driveway, the same issues exist. Where do I take it now? To these guys? After clearly there is discord between myself and quite a few of the team - since 5 of them did look at the hood while I was there to meet with John. I saw Chad and Bill checking it out after my windshield was replaced, and after my horrible call with Bill. I was returning the loaner. So I should feel comfortable putting my car in their care now? I also found out that the car was originally a rental in GA, and they bought it at auction....passing it on to me, the novice - they got me. They smelled my inexperience a mile away, new I was in love with the color, new I was on my own, and needed a car...and that's the truth. So are the damages. Purchased on 8/22/2014. I am local - and you cant miss the car in town - I just wish it was running well, and did not have rusting already on the hood - not wishing for perfection.Excellent dealership
by SteveMAGG on 07/24/2014I purchased two vehicles in less than a month from this organization and had nothing but outstanding reviews and excellent interaction with their sales staff as well as direct conversations with the owner Jason. These guys know not only how… to satisfy customer book to make your experience easy, extremely fair, and always have a customer in mind. Everyone was extremely friendly, concern with my needs, and work with me to get my best price out of everything I was looking for. Great job, you will see me again.RETURN CUSTOMER
by honeyb1976 on 06/13/2014This is the 4th vehicle we have purchase from the dealership, 2 new and 2 used. My most recent purchase was used and before making the sale final there were issues with my Escalade that they assured me would be taken care of. We were very… happy with the sales staff, John C and Bill. They made good on resolving the issues and will def use them again for my future purchases. The dealership is professional yet casual enough to feel like you hanging out with a bunch of buddies than salesman.New Truck
by georgeringer70 on 04/30/2014updated 05/28/2025Everything about them was excellent.Excellent Complete Experience
by gmcfan3 on 05/29/2014updated 05/28/2025Complete satisfaction from start to finish. Our salesperson Walt K is great to deal with and a asset to the dealership. Go buy from this operation, they are all great to work with and do what they say they will and can do. We will always… buy hear and from Walt in the future..Friendly Sales Staff
by Hotelguy46 on 04/03/2013updated 05/28/2025Very knowledgable, overall a very PLEASANT experience purchasing my new LaCrosse! Thank you!Great experience at Patriot Buick
by dan314 on 10/03/2013updated 05/28/2025I want to thank the entire team at Patriot Buick starting with our sales representative Brett C! He was fantastic and made the entire experience of purchasing a car fun again. He was extremely helpful and attentive to our needs and we look… forward to telling all of friends and family about Patriot Buick and our "guy", Brett.
About our dealership
Our customers deserve the best. Period. Here is what makes Patriot Different:
- Industry Leader in Community Commitment: We prioritize giving back and supporting our local community.
- State-of-the-Art Facilities: Enjoy our full-service Starbucks Cafe, newly renovated customer lounges, and beautiful professional landscaping with greenery and outdoor patio seating.
- Pet-Friendly Showrooms: Bring your furry friends along for a stress-free car shopping experience.
- Convenient Amenities: Take advantage of complimentary cell phone and tablet charging stations, making your visit as comfortable as possible.
- Insurance Services On-Site: Access licensed agents to review or start fresh with auto, renters, homeowners insurance, and more, ensuring you get the best rates and coverage.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area