CarMax Salem
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Customer Reviews of CarMax Salem
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Disappointing warranty services
by Zylo on 01/22/2021Car business is more than just selling. For me, it starts from 1- pre-sale verification (quality standard and recondition of the car) : At Carmax-Salem in Oregon, their 125 quality check points is a marketing [non-permissible content… removed]. I was never able to get a definitive answer what those check points are. My car has many critical software updates unattended. There is also a crack in the windshield that was never indicated on the website nor was it addressed before putting the car up for sale. The car sat on your lots (Boston, Connecticut, Virginia...) for over 15 months and I doubt you missed to update the car to a properly functional level. Now, because of that my battery and gear shifter light are malfunctioning. Moreover, the transmission oil is very dirty triggering engine light. Keep in mind that I drove the car less than 3000 miles since I bought it four months ago. 2- sale (transparency and pressure free) and : Carmax is one of the leader company 3- after-sale or customer care (stand behind the quality of your product): this is the most critical aspect of car buying process and my experience with Carmax left a bitter/sour taste in my mouth. I was approved for a repair during the 90-days limited warranty period. It turned out to be a faulty diagnostic and after a couple of try when the real root cause was finally diagnosed, that is "outdated modules software", they then refuse to fix it. Instead, they offered a repair solution (battery replacement, shifter light replacement, unfit aftermarket front struts) that is not going to address the issue. Why? Would Carmax-Salem have covered the software update if that was the first diagnostic I brought up? I got no answer. Which means Carmax's limited warranty is spineless and substandard or not up to the level. Also, I notified Carmax-salem about the cracked windshield and I offered a substandard service. Where is the competitive advantage of Carmax services? I paid a premium for a car that was worth way less. After four months of trial, I can assure that You lost me for life.
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