Mercedes-Benz of Medford
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Customer Reviews of Mercedes-Benz of Medford
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Wonderful Purchasing Experience
by Matt Elawady on 01/21/2024Just purchased 2023 C300 from Mercedes of Medford and our purchase experience was exceptional. We live in the San Francisco Bay Area and most of the purchase arrangements were made online and by phone. We worked with Eric Ordinez who was… outstanding. Very responsive and informative. His boos Gary was very helpful. We drove 5.6 hours to pick up the car. When we got there everything was ready. Car, paper work, and loan documents were ready for our signature. The finance manager Mario was amazing. They kept every agreement we made and delivered on every promise. We will definitely purchase our next Mercedes from them. The long drive was worth it
The following reviews are more than two years old. They are not included in the overall rating.
14 sales reviews
Chad was great; smooth process
by Daniel Ferris on 06/20/2022Randall handed us off to Chad, who did a great job helping us buy our 2021 GLB 250 SUV. My only complaint was that the F&I lady was ready to let us pay a much higher interest rate and laughed at me when I said she should have offered us… the much lower credit union rate first.Randall G. at MB of Medford
by EuniceP on 08/20/2014We are from out of state and were in the market for a 2012 Mercedes ML-350 with low mileage and preferably a certified pre-owned Mercedes. In searching the internet, I found a beautiful vehicle at MB of Medford. Randall G. worked with us by… phone/email and made the process so easy for us. By the time we finally met, it was like we had known each other forever. I feel so fortunate to have found Randall and our ML-350. I highly recommend that you see Randall G. at MB of Medford before going anywhere else.An Outstanding Expereince
by RogueValleyMan on 07/23/2014I stopped by the Medford Or dealership in the fall of 2012 looking for a car with good gas mileage. I was greeted by salesperson Randall G. He listened to me as I explained I was looking for a second vehicle with better gas economy than my… truck. On the floor was a new SLK 350 which had great economy but I was not looking for a new vehicle. At the time there was no used vehicle in stock that appealed to me. During the next 8 months Randall had kept in contact with me in a professional and friendly manor...never pushy..with possible suggestions of vehicles they had in stock. I visited the dealer several times and each time I was greeted with a friendly smile and treat with respect but never any pressure to buy. To make long story short when I was finally ready to buy Randall spent a lot of time with me helping me select just the right vehicle to match my needs and budget. Randall had a lot of patience with me as I fussed over the details of each possible vehicle. Now that I have had the Mercedes over a month the vehicle continues to exceed my high expectations and I could not have asked for a better purchasing experience.New diesel super car
by Penny73 on 06/22/2014We have been Mercedes Benz owners since 1965 and our dealing with Medford and Randall G. was very positive. We took the European delivery option and had an amazing experience from start to finish . Mercedes knows how to really make you… happy you bought their product. The car performed beautifully on some very challenging roads in Europe. Thank heaven for the GPS!! We look forward to receiving it here in the US soon.Great experience
by duckzone on 03/03/2014updated 08/04/2025Randall G. answered all my questions and made the process a breeze.Russ rules
by billee1 on 11/08/2012updated 08/04/2025We just picked up our new GLK. It is our fifth Mercedes and the second we bought from Russ M. The car is great and the process was so easy. Russ is knowledgeable, low-key, honest and great to work with. Thanks to Bob C. too.Medford Oregon Mercedes
by Sid65 on 01/08/2014updated 08/04/2025We have purchased 1 and leased 2 Mercedes through this dealership and we have been very pleased with the sales, service and administrative staffs. Our salesperson (Russ M.) makes sure that our needs are met and the follow through by all… departments has been great. Very pleased!Great experience!
by lmm5 on 01/21/2014updated 08/04/2025The best sales service ever! My husband and I are long time Mercedes drivers and decided that it was time to consider a new car. We called Russ M. and let him know what we were interested in. By the next day Russ had located the perfect… vehicle and we took delivery on it a few days later. Russ is a "make it happen" guy who knows his product, is great to work with and is true to his word. What a great experience!Worth the drive
by Kmo64 on 02/11/2013updated 08/04/2025After some Internet shopping Kevin W. made it easy for us to make the 150 mile trek for our mercedes purchase. By the time we were driving to Medford I knew exactly what we were getting. On arrival the entire Medford team made us feel very… welcome. Sadie, Russ and Michael walked us through the entire process, with assist from the rest of the team, and by the time we left we wished we lived closer so we could take full advantage of this dealership.Super knowledge/helpful
by bvaljr on 12/07/2012updated 08/04/2025Mr. Jeff L. has the "Go 2 Guy" for the last few yrs. now. Great business model for us guys trying to enjoy the Mercedes experience. Many Thanx!--BenPositive Experience
by tmarvin on 11/24/2013updated 08/04/2025I give a very high rating to the Mercedes dealership vis a vis a recent lease process for my new electric drive Smart. Randall G. was the principal contact, and his patience and insight helped considerably (if not fully!). The dealership in… general seemed unobtrusive but always helpful. Randall got me the right people for my too-many questions. Result: I got the vehicle I've always wanted despite a lot of indecision. Electric cars have a huge role to play in any sort of better world. Mine transforms ordinary short trips into unexpectedly pleasurable little trips. There is just nothing like zooming around in the quick, short-turn Smart -- which is esp. agile in traffic and parking. I get approx. 40+ miles/dollar. Very simple to charge, and I always do it at home using the supplied cable set.Buying a C300 and an ML350
by mikebond on 11/13/2013updated 08/04/2025Buying from MB of Medford was a unique and satisfying experience. Russ M. was always friendly, professional and knowledgeable. He knew his product well and represented it with enthusiasm, even after delivery. In fact, the whole team at… Mercedes of Medford were a joy to work with. Highly recommend this dealership to anyone who appreciates honesty, superior product knowledge, and a rewarding experience - before, during and after the sale. Thanks, Russ and MB Medford.Mercedes-Benz of Medford
by jlewis119 on 01/09/2014updated 08/04/2025Doing business with Mercedes-Benz of Medford could not have been easier. The level of customer service was exceptional from the time we entered the dealership until the purchase was complete. Randall G. and the rest of the team at the… dealership were very professional and easy to deal with. I would not hesitate to recommend them to anyone in the market for new or used car.Great experience
by Hans55 on 03/13/2013updated 08/04/2025Todd and the entire team at MB of Medford made our recent purchase of a 2012 E-wagon very easy. I initiated contact online, closed a deal within a couple of days and flew up from LA to pick up the car. The team had hotel suggestions, were… willing to pick me up, trained me on the electronics, and had me out the door and on the road very quickly.
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Mercedes-Benz GLC-Class
About our dealership
Hi Matt! It's great to know that Eric, Gary, Mario, and the rest of our team at Mercedes-Benz of Medford made your 2023 C300 purchase experience smooth and enjoyable. We're glad you found the long drive worth it! Looking forward to assisting with your next Mercedes purchase in the future.
by Mercedes-Benz of Medford on 01/22/2024