Customer Reviews of Mercedes-Benz of Bend
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Mercedes-Benz of Bend
by lexildy on 07/08/2012updated 06/01/2025We have purchased three (3) Mercedes-Benz from this dealer. To say it was a pleasant experience is an understatement. The General Manager, Jennifer, creates a wonderful environment for purchasing a vehicle. Hamlet, our sales consultant on… all purchases, is great. Pete, the finance manager, is equally helpful. We haven't encountered anyone at the dealership that isn't pleasant and extremely helpful. The service team is equally as helpful, professional and just plain friendly!!! We will purchase all of our vehicles from this dealership as long as they are in business, and, of course, maintain this fabulous team! We have purchased an ML350, E550 and a S550. Unprecedented deals on all vehicles and fabulous follow-up.Very accommodating and helpful
by mqbing on 07/09/2012updated 06/01/2025This is the third car we have purchased from MBoB. They keep getting better. Delivery by Terry was great. All paperwork was done by email. After test driving the car, I bought it over the phone a couple of weeks later and they delivered it… to my "doorstep". Great service. And their post-support and service has been and remains top notch. Very good dealershipBait and Switch
by formermbzfan on 03/05/2014updated 06/01/2025I contacted the Mercedes dealership in Bend yesterday based upon recommendations from friends who have purchased there in the past. I spoke with Hamlet, and discussed my vehicle needs and my desire to possibly trade my mercedes in on a… different vehicle. He gave me a trade in value on my vehicle. He tried to sell me the owner's 2007 SL 550 for $43,000, $3K less than listed online. I told him that the vehicle did not meet the criteria I was looking for...I have a wagon and wanted a vehicle with room for passengers, cargo, the ability to tow and diesel if possible. He told me he had a 2012 GL 350 Bluetec that had just been traded in and the price was $47,000. He sent me photos and the original sticker with the Carfax report as I requested. I researched the vehicle, felt it was a good value and fit for my family and called Hamlet this morning to tell him we were ready to complete the transaction. Hamlet said that he would prepare the paperwork, see if he could even arrange delivery to me and pick up my car if I still wanted to trade it in. He would call me back within the hour. Shortly after my call, I received a text from Hamlet saying that he was very sorry, there had been a miscommunication between he and his manager and the vehicle was actually $57,000. I was shocked. I responded to his text by saying that I expected him to honor the price he quoted. His response was that he had made a mistake but that his manager said he could sell the vehicle for $54,000. My husband called the manager at the Mercedes-Benz of Bend dealership and the manager played the same 'haven't you ever made a mistake?' card. I am saddened by the complete lack of integrity from this dealership. I would give the dealership a negative star rating if possible. It is disappointing that a loyal customer cannot rely upon information conveyed to them by the sales department at Mercedes-Benz of Bend.Very reputable, helpful and accommodating
by mercedesdriver on 07/19/2012updated 06/01/2025Mercedes Benz of Benz is a very reputable, helpful and accommodating Mercedes Benz dealership. Each time my husband and I have purchased a car from this dealership we have been very pleased with the vehicle and the level of professionalism… displayed by all of the staff. In particular, Terry Barham was extremely helpful to us on several occasions, as has been the sales management at the dealership. What can be a very trying experience in many cases, was actually very pleasant due to the caring, considerate manner in which we were treated by everyone at the dealership. We have recommended the dealership to many of our friends and associates who all have reported similar experiences to ours when they contacted Mercedes Benz of Bend to inquire about and purchase vehicles. We have and continue to be very pleased with Mercedes Benz of Bend.
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About our dealership
Mercedes-Benz of Bend is proud to sell and service Mercedes-Benz vehicles in the Bend area. With models like the new C-Class, GLC, and GLA, we have something for every taste. Browse our new Mercedes-Benz inventory to check out the model you've been eyeing. If it's a used car or truck you're looking for, Mercedes-Benz of Bend has a huge selection of Certified Pre-Owned vehicles too.
What sets us apart
It’s one thing to say we care. It’s another to prove it with our actions each day.
For over 80 years, Kendall has been giving back hundreds of thousands of dollars to local charities and organizations that support families, children and education.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television