Wooster Chrysler Dodge Jeep Ram
Customer Reviews of Wooster Chrysler Dodge Jeep Ram
Review type:
Broken Jeep
Broken Jeep
by Pam S on 02/08/2025Fast, courteous professional.It was good!!!!
by Scott Gresser on 08/24/2024The service writing staff treated me well. They have been there a while. Everything was done to my satisfaction. I would recommend anyone to get their Chrysler vehicle work done there. Tom runs a good service department and Ray is good in… the parts department.Friendly and polite salesperson
by Butch on 08/29/2022I never felt pressured. The vehicle was clean and in great shape for a used truck. We are very happy with it.Jeep unlimited
by Felicia Gordon on 05/24/2021I’m very excited! This is my 3rd vehicle purchased Thur Wooster Chrysler Dodge Jeep Ram It’s was great working with KalvinThe Perfect Jeep
by Jeep Sport Unlimited on 05/21/2021Top notch service at Wooster Jeep. Thank you, Justin and Kalvin for always taking care of me. I will continue to shop at your dealership and recommend to friends and family in the future.Thank you CW! We appreciate you coming back for your 2nd Wrangler and hope you enjoy the new Skyslider roof!!!
Fantastic service
by Erica phillips on 11/21/2020Very professional and great serviceJob well done
by challenger scat pack on 08/08/2020Sean and Chris were spot on professional efficient very comfortable with purchasing my dream car from them. I've never had a experience like this at a dealership. Thanks fellows!Truck purchase
by Billydale on 06/01/2020Very friendly and easy to deal with. Quick purchase no haggling or run around.They are your best friend until you sign the papers, then good luck!
by JWS on 02/09/2020We purchasedour 2019 Ram 3500 in November 2019. When I went to pick up the vehicle and sign papers I was told one of the key fobs was not include but the dealer who they had the truck transferred from was sending it and would arrive the… following week. But then I was told it was coming from the Dodge factory, then I was told it was on backorder for 2 months. When I attempted to get an update either by calling or emailing the Sales Manager and the Office Manager not once returned my call or email. I found a fob at another dealer and tried to get Dave to get this fob so we would have two sets of keys. To this day i have never had a reply. My husband was able to get ahold to Dave and arrange to get the fob programmed. I'm not sure if the staff at Wooster felt like they did not have to reply because I was a woman but since I was the one whose name is on the paperwork I would have thought they would have been more responsive. I can tell you that the true colors of the dealership is how they handle situations when things do not go right and this dealership did not handle it well.Unfortunately the other dealer didn't give us the 2nd key and we had to order one from the factory. That part was on national back order for several months. In fact, it still is on back order so you were fortunate to find a dealer that had one in stock. We weren't dodging your phone calls, we just figured we would reach out when we had the solution. Your questions were answered everytime you called the store, we just didn't have an update on availability. When you found one in Texas, Dave actually paid for it with his credit card on the spot because our company credit card wasn't available at the time due to our office staff being gone for the day. It has nothing to do with you being a woman, it had everything to do with the fact that parts weren't available from the manufacturer. We are sorry you feel the way you do but we resolved the situation as soon as we could.
Best experience ever
by Matthew on 12/16/2018Best experience at an auto dealer ever. I liked the vehicle, but I wanted my wife to approve. John offered to drive the truck to my house the next day on his day off just to show my wife before I could say yes. Only salesman who spent more… time getting to know me and my family than trying to sell.Best dealership ever!!
by Richards on 07/22/2018Best time ever!! Hands down this is the best experience I have ever had at a dealership. My wife came in to purchase a Jeep Renegade, but not just any Jeep Renegade, a green Jeep Renegade, did I mention it was "GREEEEEEN" I think they… told me it was called Hyper Green. They did not have this particular car with the options my wife wanted on the lot, James Mason and the staff there at the dealership found one that had everything we wanted and we had it the next day! Seriously, they took the time to find us the vehicle we wanted, rather than push us into something close. We actually got what we wanted. James wasn't going to be there the next day, so he handed us over to a very personable and professional young man name Ty. Ty Dave, and Mike had this thing knocked out lightning fast. No pressure, no last minute changes. But hold on, there is more!!! :) They sent us down to the BP station where Ty met us and filled up the car with gas! All in all, with the great staff, and the low pricing you don't have to fight for a better price which means NO STRESS!!! I am a customer for life guys, you rock!!Very Happy Customer! Great New Ownership!
by Ulbricht75 on 09/10/2016updated 09/15/2016I didn't purchase my vehicle from you, didn't even consider it due to a bad experience I had in the past with previous ownership. When I noticed rust on the hood of my jeep, I figured I would stop because you were close, not only did I… expect the same bad experience as before but I also expected to be looked down upon since I didn't purchase the vehicle from your lot. Much to my surprise, I was greeted with a very friendly staff who never seemed to cast judgement...even on a Saturday with my kiddos in the car, you were quick to assess the issue and truthful about the process...two weeks later, I now have a brand new freshly painted hood that took exactly 30 min for the replacement just as promised!!! It's been a long time since I have had the treatment of people doing what they say they will do for me and I couldn't be happier! You will definitely be one of my first stops in future vehicle purchases!!!Wooster OH Crysler
by Mark_in_Ohio on 08/23/2016updated 09/08/2016This dealership has excellent attention to detail and a caring attitude. My concerns were addressed quickly and completely. I will buy another vehicle here.We cannot thank you enough for your wonderful review of your experience with us! It was a pleasure to assist you and please let us know when we can do so again! Wooster Chrysler Jeep Dodge Ram Team
Jeep Grand Cherokee warranty visit
by cjmilley on 08/30/2016I appreciate the attention to detail and professionalism that Wooster Dodge Jeep provided to me during this visit. I drive up from Columbus, OH to get their service.Super Friendly
by JessRLittle on 07/29/2016updated 08/08/2016Everyone was friendly and made sure we were taken care of while we waited for our oil change, service people and sales people alike. I always bring my vehicles in here. They are done quickly and affordably.Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Wooster Chrysler Jeep Dodge Ram! If there is anything else we can do for you just give us a call! Best Regards, Wooster Chrysler Jeep Dodge Ram Team
Dodge Charger
by Amanda_Porter1 on 07/24/2016updated 08/04/2016We bought two vehicles at Wooster Dodge in one year! Great experiece! Very nice people and to the point on figuring out the process. Rob and Dave were great!Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments to the rest of the staff. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. It was our pleasure.
replacement vehicle
by JackieL1 on 07/02/2016helped us to find a vehicle to replace one lost in a vehicle accident great people to work with found a vehicle that we could afford!Thank you for taking the time to write this review, Jackie! We are pleased to hear that we were able to provide an efficient and overall positive experience. Wooster Chrysler Jeep Dodge Ram Team
A good experience all around
by Dusty1967 on 06/25/2016Our salesperson Chris Bird was informative and helpful but not pushy, which is exactly what I want in a salesperson. The dealership and Chris went the extra mile in getting the car ready for my wife. Thanks to you all for a good experience… in car trading.Thank you for your review. We're glad to have Chris on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Wooster Chrysler Jeep Dodge Ram Team
salesperson
by Johnstout1950 on 05/25/2016updated 06/08/2016salesperson chris bird was very helpful the manager paul serpintini was also very helpful in resolving issues with the finance and title clerk2016 Dodge Grand Caravan
by J_TRager on 05/14/2016updated 05/25/2016We were very pleased that we were approached by many emplayers welcoming us and that the owner was present and extended a greeting. It was also nice to know that several employees knew exactly which vehicle we were interested when we… arrived. Dave took time to really explain answers to our financial questions and even reiterated when he knew we were confused.Sales experience was great
by jrenegade on 05/14/2016updated 05/23/2016We enjoyed the sales process. John did a great job to help us throughout the process of ordering our car.
Thank you Butch. We appreciate your business and hope the truck treats you well!
by Wooster CJDR on 08/29/2022