Germain Volkswagen of Westerville
Customer Reviews of Germain Volkswagen of Westerville
Review type:
5 star experience
5 star experience
by Mollie Vanhorn on 08/10/2025I recently purchased a vehicle from Germain Volkswagen on Polaris Parkway, and I couldn't be happier with the experience. My salesperson, Jake Rice , was knowledgeable, patient, and genuinely helpful throughout the entire process. They… took the time to understand what I was looking for, answered all my questions honestly, and never made me feel pressured. What really stood out was their professionalism and transparency. From the test drive to the final paperwork, everything was smooth and straightforward. They made sure I got the best possible deal!! If you're in the market for a car, I highly recommend asking for Jake. They made what can often be a stressful experience truly enjoyable. Thank you again! MollieMollie, congratulations on your new vehicle! We’re glad Jake made the experience smooth and enjoyable. Thank you for choosing Germain Volkswagen of Westerville and for sharing your experience.
Excellent buying experience
by KJ on 08/01/2025Great team! Everyone made this purchasing experience perfect.All of us at Germain Volkswagen of Westerville are happy to see this wonderful feedback! Thank you!
The Germain Experience
by Craig on 07/19/2025From the salesman (Shiloh) to the sales mgr. (Shawn) to the finance mgr. (James) all 3 were very professional and knowledgeable about the whole experience. It was a true pleasure to purchase a vehicle from Germain VW of Westerville.Congratulations on your new vehicle, Craig! Thank you for choosing Germain Volkswagen of Westerville and highlighting the great work of Shiloh, Shawn, and James. We look forward to working with you again down the road, and we wish you safe travels ahead!
Oil Change
by Pete on 07/18/2025Friendly staffPete, thank you for sharing a positive review of Germain Volkswagen of Westerville!
Tiguan checks all the boxes
by Kim on 07/13/2025Nick was incredibly informative and made the car-buying experience enjoyable. He paid so much attention to what I needed in a new car and educated me on VW trims and options. Even though they didn’t have the exact car I was looking for on… the lot, he found one in less than 24 hours. I love my new Tiguan!We are thrilled that Nick and the team gave you a clear understanding of your vehicle options and got you into the right VW Tiguan so efficiently! Thank you for choosing Germain Volkswagen of Westerville and for sharing your experience. Take care!
Purchasing / Service experience
by Kevin on 06/16/2025Service Department: Recently we brought one of our vehicles in for a (we assumed) warranty service issue with a 2023 Volkswagen Taos. This car was purchased new and the low coolant light kicked on around 7k miles. I checked the coolant… level and it was nearly empty. Initially to address the concern we went to MAG in Dublin who performed pressure test. We were told there was nothing to be concerned about as this is typical and coolant can "burn off", which makes no sense as it's a closed system. Where would it burn off to? Another 7-10k miles went by and we experienced the same issue. Took the car again to MAG in Dublin and they did no diagnostic and instead told my significant other just to top it off. After this, I did some research and found some pretty common, somewhat alarming, related issues with this year and model, but we gave it another chance and the coolant was low again in another 7-10k miles. My significant other had to wake me up at 5am to top off the coolant in the snow before she left for work. It was at this point we chose to go to another dealer, which is where VW Westerville comes in. Oliva the service advisor listened to our concern and ensured us that it's a known issue and they would do a proper inspection. We dropped the car off a couple days later and within a couple of hours they sent confirmation of a head gasket issue, which will be covered under warranty. The car is currently there being fixed and they issued a loaner vehicle without hesitation. Remarkable service and a stark contrast to our experience with MAG, which in hindsight is incredibly frustrating. I can only assume they shook us off because they did not want to handle warranty work, and if you're reading this i don't recommend you go there for anything. Sales: Around the same time frame I went in as I was interested in trading in my Subaru for a VW SUV. I've typically had good experience with VW in terms of reliability, which is why I prefer the brand. In comes Octavio Mendez. Great experience working with this guy. Very social/personable as you would typically expect from a sales guy, but didn't seem artificial (even if it might have been). Lots of casual conversation and pretty low pressure despite what you might typically expect. Very willing to work within my budget and check with management for various avenues to get me to a comfortable number. A day or so later I came back to purchase the Atlas we previously discussed and I'm very happy with it. The only downside is that I came in a week prior to appraise my Subaru for trade in and I met with a different individual for ~20 minutes. Unfortunately, the sale of the car goes to this gentleman despite the fact that Octavio facilitated the test drive, questioning, budgeting, and final sale. When I came back for the sale the individual who did assisted in my appraisal jumped in to greet me and nothing else, which felt a little slimy/uncomfortable. Very unfortunate and poor policy in my opinion. Nothing against the other salesman. I'm sure he's great, and I don't work in that industry so I assume this might be commonplace. Another notable individual was James on the finance side, we had some great conversation. He was extremely helpful and worked with with me to find an extended warranty and by extension some better sleep at night. Overall, great experience on both sides of the fence. Appreciate everything these guys did.Kevin, we're delighted to hear about your positive experiences with both our service and sales teams at Germain Volkswagen of Westerville. It's great that Oliva and Octavio were able to assist you so effectively, making the process smooth for you. We appreciate your feedback on how we can improve as well! Enjoy driving your new Atlas!
Service was good
by Scott Rod on 06/02/2025I called initially called the Germain VW line to obtain a quote and make an appointment (based on quote), however I was auto transferred to the Germain Toyota location without knowing, took a few minutes to find out. But overall once I got… to the right contact, I was satisfied with the prompt and friendly service I received at Germain VW!Scott, thanks for your patience and understanding! We're glad to hear that once you connected with the right team at Germain Volkswagen of Westerville, you received prompt and friendly service. We appreciate your feedback!
Knowledgeable, Efficient and Friendly
by Steve on 05/29/2025Jorge was a great listener, answered questions and paid attention to the details. The car we saw on-line was ready to test drive when we arrived and we were pleased with the cleanliness of the car, the dealership and the people there were… personable and efficient. The team made us aware of all available options, but applied no pressure. The overall experience was great.Steve, we're delighted to hear that Jorge and the team at Germain Volkswagen of Westerville provided you with a seamless experience. Thank you for highlighting their attention to detail and professionalism! Enjoy your new ride!
Excellent service
by A Butz on 05/26/2025Olivia is an awesome service associate! She was professional and extremely helpful during my visit.We're delighted to hear that Olivia provided you with such a positive experience at Germain Volkswagen of Westerville. Thank you for sharing your kind words, and we hope to see you next time!
Love at first sight
by Jr on 05/25/2025Friendly staff eager to help you with your choices. Nice inventory and seemed like they were very patient and wanting your business! Well done! Sold meJr, thank you for the positive feedback! We're glad to hear our team at Germain Volkswagen of Westerville made your experience enjoyable. We appreciate your business and hope you're loving your new vehicle!
The Best Service
by VWMama on 05/15/2025Olivia has gone above and beyond every time I have visited. By far, the best service I’ve received at a dealership of any brand.We're delighted to hear that Olivia has consistently provided exceptional service during your visits to Germain Volkswagen of Westerville. Thank you for sharing such positive feedback, and we look forward to serving you again!
Excellent, stress free, dealership.
by Clark on 05/14/2025A very welcoming environment where all of the employees we were in contact with were both attentive and very pleasant to work with.Clark, we're delighted to hear that you had such a positive experience with our team at Germain Volkswagen of Westerville. Thank you for the kind words and support!
Feedback
by Deb on 05/12/2025Friendly staff, I was kept informed, clean, comfortable waiting area. I would have given 5 stars, but…….. I came in for an oil change and tire rotation, Other services were recommended that were due or coming up due in the near future. I… declined those services for now. One service was to replace the cabin air filter. When I got home, I noticed some things laying on the passenger side floor. Looking closer, it was the foam covering, and face plate to the cabin filter housing. I could see that the slot for the filter was empty. So the filter had been removed for inspection, and not put back. Regardless of whether I declined the service, it should not have been left like that, and furthermore I should have been informed. I left and drove to AutoZone, purchased a new filter, and replaced it myself. As far as cost, it’s pretty expensive. $200 for oil change and tire rotation, that’s a lot.Deb, thank you for sharing your experience with us at Germain Volkswagen of Westerville. We're glad to hear our staff was friendly and the waiting area met your expectations, but we're sorry about the oversight with your cabin air filter. Your feedback is valuable, and we'll make sure it gets addressed internally to prevent future occurrences. If there's anything else we can do for you, please let us know!
Deb, thank you for sharing your experience with us at Germain Volkswagen of Westerville. We're glad to hear our staff was friendly and the waiting area met your expectations, but we're sorry about the oversight with your cabin air filter. Your feedback is valuable, and we'll make sure it gets addressed internally to prevent future occurrences. If there's anything else we can do for you, please let us know! - Tim Nilsen - General Manager - 614.383.4344
Great new car purchasing experience
by M K on 05/06/2025Purchased a brand new 2025 Volkswagen Golf GTI. Kashif was fantastic and made the whole process smooth and easy. James was great too. I never felt pressured into anything and he simply explained the additional warranty options and let me… decide. Thanks to all the staff that I interacted with during my visits so far, everyone has been wonderful.We're delighted to hear that Kashif and James made your experience at Germain Volkswagen of Westerville smooth and pressure-free. It's great to know our team provided excellent service during your visits. Enjoy the new 2025 Volkswagen Golf GTI!
Top notch service
by Dominic Sanzone on 05/03/2025My wife and I visited the dealership to check out a used Kia and we were greeted by Jake. He worked with us and showed us a couple of options. He was amazing to work with and made the process painless and we had some good laughs. If you are… in the market for a car go ask for Jake.Dominic, it's fantastic to hear that Jake made your experience at Germain Volkswagen of Westerville enjoyable and stress-free. We appreciate the recommendation and hope you both enjoy your new ride!
Excellent Service with a Smile!
by Cassandra on 05/02/2025We took our vehicle in for service and repair. Upon receiving our estimate; we thought about looking at a new vehicle because of the high mileage on our car. Everyone was friendly and customer oriented which made the atmosphere very… pleasant! We quickly realized that working with Jacob Rice and Schawn Smith, Jr., that they were determined to see that were extremely satisfied customers. We are pleased with our new vehicle and financial results. We will recommend Germain Volkswagen of Westerville to family and friends.Cassandra, we're delighted to hear that Jacob and Schawn provided you with such a pleasant experience at Germain Volkswagen of Westerville. It's wonderful to know you're pleased with your new vehicle and the financial results. Thank you for recommending us!
Olivia was the best!
by Tammy G on 04/27/2025I took my 2012 Tiguan in to be checked after taking it to 2 other mechanics that could not figure out what was wrong with it. The technician did a very thorough job at diagnosing the problem. Olivia was very helpful in dealing with the… warranty company for 2 days! Thanks to everyone.Tammy, we're glad to hear that our team at Germain Volkswagen of Westerville could help diagnose your Tiguan's issue and assist with the warranty process. Thank you for choosing us!
Great service as always
by Flavia D on 04/30/2025The whole process was really easy, wait time was reasonable. The staff is knowledgeable and friendly. The service was perfect. Will definitely keep going back!Flavia, we're delighted to hear that your experience with Germain Volkswagen of Westerville was seamless and enjoyable! Our team looks forward to welcoming you back in the future. Safe travels until then!
I love my new VW!
by Chad Elward on 04/22/2025This was my first time leasing a brand new car. Justin was very low pressure, chill, and easy to work with. He also was extremely knowledgeable about the vehicle’s features and made this entire process easy for me. Everyone at this… dealership was great to work with from the store manager to the finance wizard. I highly recommend checking out any Germain dealership if you’re in the market.Chad, we're delighted to hear that Justin and the team at Germain Volkswagen of Westerville made your first leasing experience a smooth one. Thanks for recommending us, and enjoy your new car!
Great experience
by Derick on 04/10/2025Jorge, my sales rep was great. He gave me space and time to make sure i was making the decision. The manager was also really easy to work with. This was the first of 3 dealerships that gave me the exact trade in vaule for my old car without… any hassle. Those guys made everything really simple.Derick, we're delighted to hear that Jorge and the team at Germain Volkswagen of Westerville made your experience smooth and hassle-free. It's great knowing you felt comfortable with your decision-making process. Thanks for choosing us!
Volkswagen Atlas
Volkswagen Tiguan
Honda HR-V
Mollie, congratulations on your new vehicle! We’re glad Jake made the experience smooth and enjoyable. Thank you for choosing Germain Volkswagen of Westerville and for sharing your experience.
by Germain Volkswagen of Westerville on 08/11/2025