Customer Reviews of Ken Ganley Ford Parma
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by FHL on 07/01/2024[non-permissible content removed] I bought a used car. I agreed to the cheapest of four Ford extended warranty options. After getting home, I kept looking at the numbers and realized they charged me almost twice as much as I had agreed to.… I emailed, texted, talked on the phone with salesperson Bert repeatedly. Months have gone by and the just don't care. I finally found out I could cancel it by calling Ford directly. I call Ford, and they have no record of it! So not only did they rip me off, they lied to me about what the warranty was and who backed it. They went on and on about how great the Ford extended warranties are. It's some third-party thing, I have no idea. I'm absolutely amazed this is how they conduct business. Avoid!
The following reviews are more than two years old. They are not included in the overall rating.
21 reviews
Not a good experience
by Karen lev on 08/02/2021On July 7th I brought my ecosport in for a seat latch to be fixed. I still have not received the paperwork for what was done which I told would be mailed to my home. I also just realized that when they replaced whatever was replaced the… seat was not put back together correctly. This is my second not good experience when dealing with this service department.Escape
by Old School on 07/20/2021Dave was total Great and took care of us. I enjoyed speaking with him, he is very polite. We were not coming back to Ganley after the last appointment. However as long as Dave is there we will be back. Thanks DaveLove Ganley West
by TwoExpedtns on 05/18/2021I love working with Ganley West service department. I've worked with Dave and Ashley and both are so good - everyone I talk to there is so attentive. They really do make one feel as if they are honored to work on your car. I know it… sounds weird but that's how they are. When something starts to go wrong with my car, I actually look forward to going there.Work truck
by Mobilease on 05/10/2021Quick negotiation. Smooth paperwork. Easy processFord F-150 XLT
by Happy Buyer on 05/14/2019Great Experience. Pam found me the exact truck I wanted at the right price.Great service experience!!!
by John N,Parma on 02/09/2019They were great!! Kept me informed, called as soon as it was done.Great vehicle
by IsaacNe on 12/18/2018I worked with Ronald Sommer. He was amazing. I gave him my requests and he met every one of themGanley Ford West
by Ganleyw on 11/21/2018updated 11/29/2018Great customer service, up front on negotiations. We changed our vehicle selection last minute and they were more than happy to accommodate.Over promised under delivered
by Tmisbelle on 10/27/2018updated 11/02/2018I purchased a vehicle from them. When I got the vehicle they said it was detailed and cleaned. The edge of the carpets still had dirt on it. The steering wheel hads coffee spills on it and the bed of the truck was not cleaned out. Also I am… still waiting on a part they said they order. It’s been nearly a month since I purchased it. Poor follow up.Ganley West
by Explorer Fan on 10/10/2018I have been taking my 03 Explorer to Ganley since 33,000 miles and I am currently around 164,000. I have not had a terrible experience dealing with them!! Staff has always been very nice and helpful!!! I would recommend and have to family… and friends!!Excellent purchase experience
by Michael_R on 12/19/2017updated 12/26/2017We went into Ganley Ford West with very specific intentions to test drive and price out an Edge and Fusion. After consulting with our salespeople we were encouraged to take a look at an Escape as well. Our test drive of the Escape was… great and Ganley was able to offer significant incentives. Our salespeople, Allen and Angelica, were super informed and extremely helpful in making sure our needs were met. Their friendliness and personalities made what can sometimes be a tense purchase experience enjoyable and successful. When we had to bring our new Escape in for service several days later, they arranged for us to have a new Fusion to use as a loaner vehicle. Nice touch! Couldn't be more pleased with our purchase from Ganley and specifically working with Allen and Angelica.Rating
by Stevelewicki on 11/17/2017updated 11/27/2017Bolaji Adeyemi my sales consultant and Matt Stringer the sale manager were very helpful. They found the exact truck I was looking for. Very easy process. I will definitely recommend them to others.5,000 mile maintenance
by Wheels2017 on 10/24/2017Jesse and Nick were both very thorough and professional when I recently had The Works maintenance done on my Ford Escape. They explained everything in detail and were very courteous in doing so. Keep up the great work!Deplorable
by Bsheldo on 09/27/2017Had a 10:00 appointment called me at 3:00 to say they had not yet done anything, why have an appointment? Did not provide estimate and left my steering wheel covered in grease. Not a happy experience.Superior Experience
by Paul_Cleveland on 09/23/2017Starting with Amy, their internet specialist, who was very accommodating and very polite, to Kemmarie, my actual Sales Rep, who was very knowledgeable and pleasant to deal with, then finally Frank, who was also open/direct, which I like - I… would have to say my overall experience was excellent. I did not feel pressured, no sales gimmicks, they asked the right questions and seemed willing to please - Kemmarie made me feel very comfortable and has exemplary people skills - a truly nice family-oriented person, to be sure. Scott finished off the transaction on the money side of things and was very courteous, disclosing, and thorough as well. I purchased a Ford Explorer which they gassed up, detailed, and made sure I understood all the bells and whistles before I left the lot - top notch organization, which starts from the top down and Frank's leadership there made that quite evident.Tire install
by darrenrob1 on 06/13/2017The service was great and very efficient and I highly recommend this location for serviceHORRIBLE CUSTOMER SERVICE
by tanquanda on 01/11/2017Spoke with Ray....very RUDE and unprofessional. He was to give my information to Frank(new service manager)....he's been there a while just got a promotion....and he(Ray) NEVER did so. I purchased a extended warranty that provides a… loaner/rental car WHENEVER my car is being serviced and he ARGUED that he didn't have one. That I should wait 2 weeks later when one is due to arrive. I went on to tell him I work and have children but it wasn't his problem so that's why he NEVER gave the information to manager as I asked. I had brakes done here not even 6 months ago....and already I'm hearing squeaking noises. Taking car back today to see what will be....just tremendously aggravated.Worst ever car dealer
by clevelander1 on 08/21/2009The advertising on The Plain Dealer is really nice. First I called, the guy asked me if I could go there the same day. I told him I couldn't. He hang up even before I finished. The second day I stopped by the shop. The saleswoman told me… to sit in the lobby. She checked the price with the manager back and forth couple times. Finally the manager told me to come to his office. He told me the promotion is over. I asked him what's the price now. He said go to the lot to find one car and come back again. I asked him to give me a price range for the current price. He raised his voice to ask me to check the car and then he can tell me. I was getting angry and said I will leave. He said fine. I am really shocked. It's the worst ever dealer experience. Never ever go back. And I will tell my friends don't go to Ganley Cleveland West. If you are reading this and thinking about to go there, I am telling you it's not a good idea.Bravo!
by mksheline on 01/11/2012updated 08/02/2025!00% customer service. Jeff Stacy went above and beyond my expectations to ensure a smooth purchase of the exact vehicle I was seeking.
About our dealership
Why is Ken Ganley Ford Parma is the Go-To Spot for people seeking a New or Used Ford Vehicle? It could be our varied & accommodating selection of new Ford models, including the much-loved Ford Escape, Fusion, Focus, F-150 & Explorer. Perhaps it's our equally vast range of high-quality, pre-owned vehicles.
It may also very well be the Ford financing offers available to customers who shop with Ken Ganley Ford Parma. With these auto loan & car lease options, shoppers feel at ease & extra satisfied with their purchase.
We also host an array of services to personalize or enhance your Ford driving experience. Just ask our onsite auto parts & accessories department what we mean.
Still not clear about why so many trust Ken Ganley Ford Parma for all of their Ford needs? Visit us at our new location 8383 Brookpark Rd, Parma 44129 today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
Your satisfaction means a lot to us, and we truly appreciate you choosing Ganley Ford West, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.
by ourisman_ford on 10/04/2017