Loudon Motors Ford
Customer Reviews of Loudon Motors Ford
Honest lot
byon 08/25/2022
They are not pushy here, we found a underlining issue with the vehicle we wanted to purchase and this lot made it right. If I could give 10 stars I would. You can't go wrong with this place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Tim is a GEM
byon 01/25/2023
Wow, what would I do without the service team at Loudons? I got a tear in my eye just thinking about the level of customer care I was served when my car ceased to operate. Thank you to Tim and everyone at Loudons for taking care of my baby. You are the best.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honest lot
byon 08/25/2022
They are not pushy here, we found a underlining issue with the vehicle we wanted to purchase and this lot made it right. If I could give 10 stars I would. You can't go wrong with this place.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Very satisfactory transaction
byon 08/23/2016
Great all around experience. Very knowledgable sales person. Took plenty of time to answer our questions about the operations of the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Staff awesome job!!!!
byon 08/09/2016
Paul my salesman was the best salesman to ever sell me a car. He didn't pressure you into anything. The staff was really friendly also. Paul had the truck ready when I arrived and I was in and out. All my family and myself will buy our vehicles from loudon motors and Paul!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Don't trust safety check
byon 06/30/2016
I probably won't be back. I liked my salesman and price was ok. In less that two months though I had to replace u joints and parking brake backing plates that should've been caught by their safety check. It was shown they checked it but they didn't. If you find a vehicle you like just have it checked by a mechanic you trust.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
Wreck 2015 F350 Lariat by Loudon employee
byon 01/23/2016
I purchased my truck from Loudon Motors of Minerva in September of 2015. Was treated very good as a client. I brought my truck in for its first service, with 4200 miles on it, on December 23. I recvd a call in the afternoon stating my truck was wrecked! I couldn't believe it. I even asked them if they had the correct vehicle owner. As it turns out, of one the service reps took it out for a test drive to see if he could identify a noise, and lost control, sheering a telephone pole completely along w a mail box, sent the truck airborne, then took 120' to come to a stop. All at 40mph!?!?? When I initially met w the GM, I was confident that Loudon would do the "right thing" and make it right. I called the GM the Saturday afterwards, and conveyed to him I did not want the truck back due to the lie and the abuse the service rep put my truck through. He said he would work w me once the insurance est came back. I put $10k down & made 3 pyts. In order for me to get into an exact match, I would have to invest $7k more. They want it repaired, and then would offer me $1k for my inconveniences, & 6-8 weeks w out my work truck. I call BS. Its in the shop for 1 week now after 3 weeks of them dragging their feet &/or not responding to my communication(s), and will be in for another 2-3 weeks. There are over $15k in body damages, close to $2k in front axle and steering where the front axle has shifted 2" towards the driver side, and we haven't got to the mechanicals yet. I'm sure you know what takes place next. I know what the state laws requires them to do. But even at that, they haven't ponied up to their social requirements thus far. I suggest, that if your car needs driven by a service rep, from anywhere, you should be with the vehicle at all times. I know this doesn't seem like much to you, but you have no idea what a set back, or major headache this can be. I am a small business that relies on my equipment. I select carefully because I need dependability. I worked hard, and saved hard to be able to acquire this vehicle. Its unfortunate for me, that I will be taking a major setback financially that will not get recouped. My one and perhaps only positive in this aftermath is, I think I have real good people working on it, to get it back to close as possible. Once again, the small guy gets dumped on.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Love my Ford
byon 04/09/2015
I recently leased a new Ford from Loudons in Minerva and I absolutely love it! Tony Seran offered great service and walked me though it step by step! I will certainly be back again when my lease is up!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Treated well
byon 10/31/2014
I went to the dealership to get a part to repair my car. A lot of times as a woman they treat you as you are stupid. There was none of that here! I will certainly be back!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
friendly service
byon 10/22/2014
I Had talked to Ed Cooke about a water Leak From my water pump area on my 4.2 f150. He told me about an inlet tube which could be leaking. After inspecting Ed was correct. he got me the tube. I will be doing a lot more business with Ed and the Loudon Motors team. Thank you. Randy Williams.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments