Coughlin Automotive Group
Customer Reviews of Coughlin Automotive Group
Apathetic salesman
byon 07/14/2019
Went to purchase a truck. Salesman spent more time telling us what he could not do than trying to negotiate a deal with us. This dealer has every stereotype from the old Kurt Russel movie Used Cars. You feel dirty talking to them. They do the let me go talk to my manager game but will not budge. We were 500 dollars apart on 35K and they were apathetic towards working out a deal. Bottom line run like hell to another dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Highly Recommended!
byon 02/19/2018
Couldn't happier! everyone is awesome is sales and service. I'll buy next vehicle there
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dont go here
byon 10/16/2017
This all started at Quarter Horse Congress. I went there looking for a new truck found that Coughlin was the only dealership there. Did not find what I was looking for sales rep gladly helped me locate the vehicle I wanted. Went back a few days later with my down payment and began to sign the paperwork. Halfway through the paperwork he received a phone call that the truck was sold and they did not get it after that I spent three and a half hours for them to locate another vehicle they stated the vehicle was being picked up and the gooseneck hitch was going to be installed the next day. I signed all the paperwork left my deposit only to receive a phone call 2 Days Later that that vehicle also was sold after they told me they had it in their possession and they did not. After numerous phone calls to the salesman I got nowhere on locating another vehicle this continued for 4 days. After they told me they had a third vehicle located they were just verifying it and I should have my vehicle that Friday again did not receive a phone call. Saturday evening I finally was able to contact the salesman he was going to call me back Monday morning Monday at 6 still no phone call so I called the sales manager at the London store again he did not seem to really care about what went on nor does he return phone calls either. I have now located a vehicle on my own nor will I or my family ever return to Coughlin
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Horrible Customer Service
byon 01/04/2017
My husband purchased a truck in October of 2016 from Coughlin, soon after we discovered there were many many issues costing us thousands of dollars to fix. The dealership refused to help or take responsibility in any way. I would not recommend this horrible place to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Great service!
byon 01/31/2014
Your dealership is great to work with. Jamy R. is very helpful and nice to deal with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Jamy R. was awesome
byon 01/08/2014
Our salesman Jamy R. was great to deal with and had excellent product knowledge
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Superior Customer Service
byon 01/08/2014
I received excellent service from a guy named...Erik, I think it was. Definitely call Coughlin with your car-purchasing questions!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
