Customer Reviews of Tansky Sawmill Toyota
Review type:
Awesome Experience !!
by Jeffrey Ranz on 09/10/2024
I recently bought a vehicle from Tansky Sawmill used vehicles !! The sales person was Amel Mustasa. She was a sales professional !! Gave me all the information about the vehicle !! There was nothing that she failed to provide !! She kept me… informed about the progress of the servicing !! Let me know when it was ready to test drive !! I drove the vehicle and it was everything she said it was !! I bought it that day !! I came back the next day to pick it up !! They did everything they said they would through my whole experience !! I couldn’t have been happier !! I feel that I got a very nice vehicle in excellent condition and low miles !!! I highly recommend Tansky Sawmill Toyota to anyone looking for Used vehicle!!!!!
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cheated out of a key fob
by mislead and cheated on 05/23/2025I purchased a new Corolla Hatchback in Feb 2023 and was told by the sales rep, Tony, that they had only one key fob to give me initially due to an ongoing chip shortage, but that the second key fob would become available in about six… months. Since I am a trusting person, I drove away in my new car believing Tony, and trusting that I would get what was owed to me. But I never received my second key fob. After six months, I starting inquiring during my service maintenance appointments about my backup key fob and had been given the runaround by various salespersons. Today I happened to be getting maintenance during regular business hours and had a chance to speak to a manager named Tom. Tom informed me that they had no documentation of my getting only one key fob at the time of purchase. As an appeasement crumb, Tom offered me the second key fob that I should have gotten with my new car purchase for the bargain price of ~$200. I feel utterly betrayed and sorely disappointed. Learn from my exceedingly bad experience. Don't trust Tansky and don't trust Tony as far as you can throw him. I feel utterly betrayed and sorely disappointed.Awesome Experience !!
by Jeffrey Ranz on 09/10/2024I recently bought a vehicle from Tansky Sawmill used vehicles !! The sales person was Amel Mustasa. She was a sales professional !! Gave me all the information about the vehicle !! There was nothing that she failed to provide !! She kept me… informed about the progress of the servicing !! Let me know when it was ready to test drive !! I drove the vehicle and it was everything she said it was !! I bought it that day !! I came back the next day to pick it up !! They did everything they said they would through my whole experience !! I couldn’t have been happier !! I feel that I got a very nice vehicle in excellent condition and low miles !!! I highly recommend Tansky Sawmill Toyota to anyone looking for Used vehicle!!!!!
The following reviews are more than two years old. They are not included in the overall rating.
200 reviews
Do not come here for service
by T on 06/24/2023I just wanted to have my 40k service performed. I informed the service advisor about this, and specifically requested 0W-16 grade and viscosity oil. They asked if I wanted a comp. car wash, to which I denied. Lo and behold when my car comes… back, their writeup states 0W-20 oil, and the car was washed and still wet. When questioned on the 0W-20, the SA says I don't know anything, and that's just how the computer prints? Very honest and respectable business here folks!No Communication, Steals Money
by B on 11/14/2021I've been a Tansky customer for a little over six years and will never return for another vehicle again. Please never lease or purchase a vehicle from this location and avoid trading your car in here at all costs. See below for my… reasoning. I paid off a lease a few months in advance but then received an email back in October about the dealership buying out leases and used vehicles, so I checked out their selection and decided to move forward with a lease toward a new RAV4. I called Toyota Financial Services and requested a refund for my overpayment and they obliged, letting me know that it would take a few weeks to reach me via check in the mail but it was in process. I moved forward with the RAV4 and that was that. A month later I still hadn't received the check, I called Toyota Financial and they let me know that the dealership didn't pay the full amount of the lease and they kept my money to make up the difference. They then explained that the dealership would have to refund my money because of the shortcoming/end of lease terms. I called the dealership, explained my situation, and was told a manager would reach out to me in a few days. Two weeks went by and I heard nothing. I repeated this process three times and still hadn't heard anything, so I got a corporate customer service resolution specialist to forward my issue to one of their corporate team members within the dealership who then reached out to me. After explaining the situation again, she said she'd need to review the lease agreements and would contact me again. After a day or so she reached out and couldn't determine where my overpayment had been made, then got the sales manager, Steve King, to speak with me about it. He was immediately defensive and accusatory saying that they didn't owe me anything, etc. etc. I explained that there was absolutely an amount owed to me, I paid for 36 months and turned it back in for a new lease after 34 and that I can't be charged for something that I didn't even have in my possession. His first reaction was literally "Why would you pay ahead"?. He then went on to say the refund would have to come from Toyota Financial since they provided the payoff quote. I asked if he'd call them with me and he refused saying he would only speak to the same representatives I would. Clearly it was going nowhere, so I said I'd call them again and did. After they told me the same thing, I took things to the Attorney General for mediation since neither party was helping me. Once the mediation began, the story changed to "We've tried explaining equity to this customer multiple times" and that they don't owe me any money, etc. I explained the math, showed them where to find the information I used on their own documents, and then never received a response and they let the mediation fail. I called Toyota Headquarters to escalate the issue and they said they can't do anything other than log a complaint against the dealership. It's been seven months now and I've still not received a dime. This dealership, and Toyota as a whole, is an awful company with no moral integrity and are completely untrustworthy. I legitimately loathe this company and dealership and wouldn't recommend them to anyone. Please do not purchase a vehicle with Toyota as they clearly cannot be trusted in the slightest to correct any errors on their end.Exceptional staff and dealership
by CD on 08/25/2020I had been researching cars for a few months before deciding test drive them. I was deciding between 3-4 different makes and models. Tansky Toyota was the second dealership I had visited in search of my new car. Immediately walking into… the building I was greeted and could already tell that I was going to have a great car shopping experience here. I test drove the RAV 4 and loved it. Before leaving for the test drive, the car salesman had went over every feature in the car. I was appreciative since my older car doesn’t have many of the features this new car has. They didn’t have A RAV 4 with features that I wanted in stock due to COVID. Bryan Barrett, one of the sales managers had said that there was one in freight that would hopefully be arriving soon with the features that I was looking for. I loved the car, but wanted to make sure that I wouldn’t have buyers remorse, so I needed to drive the other model that I was considering. I wasn’t pressured into purchasing the car like most dealerships do. I took his business card and test drove the other car the next day. That night, I contacted Bryan and told him I wanted to purchase the RAV 4 that was coming in. He mentioned that the car should get in on Friday, it was Thursday when I reached out. He said he could have the car detailed and ready to go the next day. I was ecstatic. I worked with Bryan to sign and fill out the paperwork on Friday. Bryan made it a very smooth and easy process. He was exceptional to work with and Tansky is lucky to have him. I definitely recommend Tansky to everyone and will be a customer for life. They have great vehicles and even better people.Great Experience
by JJ on 05/13/2020From the moment we walked in the door we were completely satisfied with customer service. Salesman was direct and didn’t waste our time.Thank you for taking the time to write a review! We're glad you enjoyed your experience with our team, come back to see us!
Great dealership
by RAV4 service on 05/04/2020Good social distancing during pandemic. Went in for 1st service visit for RAV4. I can tell they care about customers and employees.Thank you for taking the time to write a review! We're glad you enjoyed your experience with our team, come back to see us!
Woody at Tansky Sawmill Service is Amazing!
by Heather Harper on 05/01/2020Woody was honest, transparent and authentic. He gave me accurate information and proper guidance and didn’t allow me to have unnecessary work done even though it would have been more money for his shop. I appreciate his follow up and his… service during pickup too!Heather, thank you for taking the time to write a review! We're glad you enjoyed your experience with our team, come back to see us!
Service review
by Service review on 04/29/2020Today I received service on my Toyota Corolla. In addition to the regular service Tansky performed the service required by the recall notice. All was done efficiently and courteously.Thank you for taking the time to write a review! We're glad you enjoyed your experience with our team, thank you for choosing Tansky Sawmill Toyota. Come back to see us!
Great experience
by Megan on 04/23/2020We had an amazing experience at Tansky Sawmill Toyota. Every employee we encountered went above and beyond to make sure we were comfortable with our purchase and were kind, courteous, and friendly. Would 100% recommend to everyone!Megan, thank you for taking the time to write a review! We're glad you enjoyed your experience with our team, come back to see us!
communication issue
by car service experience on 04/21/2020I feel that the service technician did not check with me during my service appt. I was scheduled to get an oil change - but a complimentary check of all of the car functions was done. This is great - but I would have appreciated being… told of the 2 issues that might become a problem. I almost hurt myself when I got in my car - the seats were not placed back to the position I left them in. I am glad I did not hurt myself. The complimentary car wash is a great service - but I would have appreciated being asked if I wanted the car wash done. I might have said no. When I got the car back there were still suds on it. There was still dirt on the hood. I hope this was a brushless car wash. I spent a lot of money to get a new front end - bumper from a Toyota body repair shop. They asked me to]only to use a brushless automatic car wash -- to keep the new paint job I got when it was fixed. I bought the car that I got serviced at the same dealership I purchased the car. I will continue to use the service/repair shop because the person that is in charge of it always gives me excellent customer service when I see him.Thank you for taking the time to write a review. We are disappointed to hear you were not fully satisfied with your experience. We appreciate your feedback as this is another opportunity to continue to improve.
Professional and courteous
by Mayank patel on 04/09/2020During this pandemic service station is very well prepared and cleanMayank, thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us!
Finance my leased vehicle
by Kimberly on 03/31/2020I had a smooth and painless process buying the vehicle I was leasing. If and when I decide to buy a new vehicle I would buy from Tansky!Kimberly, thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us!
Always Provides Excellent Service!
by Thomas Sweeney on 03/25/2020Tansky Toyota always provides me with the best customer service and auto service! I have purchased several vehicles from Tansky, and I plan to remain as a loyal customer. My service appointments are scheduled and any work is completed… promptly! The staff is very friendly and professional. I receive reminders via text and follow ups to confirm satisfaction with the work performed. Thank you, Tansky Toyota!Thomas, thank you for taking the time to write a review. We appreciate your loyalty to Tansky and happy you enjoy the experience with our team. Come back to see us!
2020 Highlander purchase!
by Kristina Carr on 03/14/2020This was my first purchase from Tansky Toyota and I couldn’t be happier with them!! Everyone I talked to was more than helpful and courteous! Great experience! I highly recommend to anyone!Kristina, thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us!
Great Service!
by Joe on 03/05/2020Took my 93 Supra in for a checkup and to see if they could fix some minor problems. Not only were they able to address my issues, but they took great care of my classic car. I don’t feel like I’d get that same service at other places,… because I haven’t gotten that kind of service from other places that I’ve brought my vehicles to. 10/10, would take my 2JZ back again!Joe, thank you for taking the time to write a review. We're glad we were able to help and you were satisfied with the experience you received. We appreciate your business and we can't wait to have you back! Beautiful car by the way!
Overall satisfied
by James Carter on 03/04/2020I dropped my car off the night before scheduled service. I was called to discuss repairs and scheduled maintenance before 8am. I was additionally called back at 12 noon as follow up to the earlier call. I missed both calls but the service… advisor made clear in the voicemail what was going on with my car and when it would be ready. I appreciate the professionalism and the service provided.James, thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us!
Tire replacement
by Luke on 03/04/2020Tansky continues to impress. I do not live in Columbus but have returned for all my service. Needed tires which I have alway purchased locally. I decided to get tires from Tansky. It was quick, easy, and the best deal hands down. Tansky… best the price on the place I’ve gone for 20 years. Not only were the quality of tires great all the extras Tansky provides are huge. Free rotation, two years road side repair and the best mile range??? Great stuff. Thank you Tansky!Luke, thank you for taking the time to write a review. First off, we really appreciate your loyalty to Tansky Sawmill Toyota over the last 20 years. We're so glad to hear you enjoyed your experience with our team, come back to see us!
Service
by Don J on 03/04/2020Service dept was great and completed work quicker than estimated time given. Very courteous and accommodatingDon, thank you for taking the time to write a review. We're glad you enjoyed your experience with our team, come back to see us!
Wonderful experience
by Rick on 03/03/2020Have been a Toyota owner for almost 20 years. My partner and I just purchased our 8th new Toyota From Tansky. Had purchased all my previous Toyota’s from another wonderful dealer and have nothing but wonderful things to say. But a job… change has me working very near a different dealership Tansky. They were every bit as great as my previous dealer. Thanks TanskyRick, thank you for taking the time to write a review. We're so glad you enjoyed your experience with our team, come back to see us!
Fantastic Buying Experience
by Kate on 02/28/2020We recently purchased a 2020 Sequoia from Tansky. Tanya Williams worked with us and was a delight. So responsive, helpful and knowledgeable. Very pleased with our experience.Kate, thank you for taking the time to write a review. We're so glad you enjoyed your experience with Tanya and our team, come back to see us!
Toyota 4Runner
Toyota RAV4
Toyota RAV4 Hybrid
Honda CR-V
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About our dealership
For 50 years, Tansky Sawmill Toyota has been serving the Columbus, OH, area with new Toyota models, quality used vehicles, exceptional auto repair and car service, and Genuine Toyota car parts. Because we understand that not every dealership is the same, we do our best to put our customers and our community first. We participate in our community through partnerships such as Flying Horse Farms, Equitas Health, Local Matters and many more. Additionally, we are heavily involved in the sponsorship of The Ohio State University as well as local high schools by supporting their educational and athletic programs.
Furthermore, our mission is to always exceed in automotive expectations, offering competitive prices on our new and used inventory along with outstanding customer service. We want you to be able to drive home in your dream car, thus we provide new and used vehicle specials that will guarantee that you drive away with more money in your pocket.
What sets us apart
Edmunds Five Star Dealer Award - 2020
A Hassle-Free Buying Process
Two Offers For Your Trade
Market Area Pricing Up Front
We Are NOT Paid On Commission
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Languages Spoken (3)
- English
- Persian
- Spanish
Thank you for taking the time to write a review! We're glad you enjoyed your experience with Bryan and our team, come back to see us!
by Johanna Williams on 08/31/2020