Customer Reviews of Chesrown Chevrolet GMC
Review type:
Purchase at Chesrown
by Douglas on 07/07/2025
We had a great experience with Chesrown. Our salesman Kevin McCane was amazing. He was thorough in showing us the Traverse we wanted and was very patient when my wife changed her mind on the color at the last minute.
We are very happy with… the Traverse. We had hoped to get a better deal, but feel it was acceptable given the limited inventory to choose from.
We appreciate all the help Kevin gave us and spending extra time after the dealership closed to go over the vehicle with us. Kevin did an amazing job and deserves a huge raise for representing Chesrown in such a professional manner.
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The following reviews are more than two years old. They are not included in the overall rating.
180 reviews
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Excellent Service
by parcar2 on 11/07/2012updated 08/04/2025I went into Chesrown with no real idea what to expect, what I found was an excellent attentive sales team who were patient with me throughout the sales process and allowed me to sell myself on their superb selection of General Motors… products.Ben was AWESOME!!!
by drob4 on 11/03/2012updated 08/04/2025I was in the market for a vehicle but had become skeptical of salesman; they always have an angle, and i feel like they're trying to get over on me. I don't have the greatest credit or the "know-how", but a friend of mine recommended I go… see Ben. I did! and i am grateful. i felt genuinely cared for; he shared my sympathy about my position in life financially, understood what i needed, and boy did he deliver! He understands the market so well, the choices, and what my best option was to get what i wanted, and how to keep it all within my budget. i now have a reliable, attractive vehicle without all the gimmicks! Thanks Ben!! i will recommend everyone i know to you now AND in the future!!2012 Chevy Cruze
by dancinmom60 on 10/30/2012updated 08/04/2025Purchased my new Cruze from Chesrown and was very satisfied. My friend and saleman Steve M. has helped me over a 40 year span with all my new cars and trucks. Service is excellant and I wanted nicer rims for the new car and they matched… pricing and gave me a great deal. I will use their service department for all my needs. Thank you Steve and Chesrown.Excellent experience!!
by cathyc1 on 01/09/2013updated 08/04/2025After unsuccessfully searching for a new GMC Terrain locally, I was lucky to connect with Chesrown dealership who got me the perfect vehicle at a great deal! I drove almost an hour to get to the dealership and meet with Tom S, who helped me… all along the way. My car was ready when I got there and after paperwork was completed, I happily drove my new vehicle away. Thank you so much Chesrown!!!!!Great Experience
by fan4life on 06/11/2013updated 08/04/2025No high pressure sales here. The people at Chesrown do everything they can to make your car buying experience as relaxing and stress free as possible. I truly believe they would let you drive every car on the lot if you so desired. From the… sales staff, (Tom S.), to service to the admin number crunchers, they do all they can to put you in the auto you want. I'm a repeat customer and will be back again when the time comes. Hats off to you all and thanx again for your hard work and dedication to customer satisfaction.100% Satisfied
by bird2turtle on 05/09/2013updated 08/04/2025I've been to your location twice for service. I will Never go anywhere else. Not only is the service provided exceptional, but your employee's are absolutly wonderful and very professional. Both times I requested an early 7am appt so that I… can make it to work in time. I live on the southeast side of Columbus, Ohio and work in Gahanna. The long drive back and forth is well worth it. the waiting room is comfortable and enjoyed the muffins. Becuase of your employess and service I always leave with a smile. thank you for making what could be an unenjoyable trip enjoyable.Great Place to Buy a Car!!
by mrsmcconnahea on 11/01/2012updated 08/04/2025I recieved great service at Chesrown from Ben S.! I went in and told him what I was looking for and he found me just that and more! I had gotten denied for a vehicle loan at other places but not at Chesrown! They found a way to get me the… car I wanted!Save your money and your sanity
by yahoodad on 07/06/2011updated 08/04/2025Customer service ENDED when they got their money. They didn't fulfill their end of the deal and WOULD NOT keep their word. After several email ATTEMPTS to communicate with the OWNER and sales staff, my emails were not returned. Sad when the… OWNER doesn't care enough to email HIS CUSTOMERS!! Spend your hard earned money somewhere where you are treated with respect.......NOT CHESROWN!!!!The only dealer in town.
by lclark6192 on 10/30/2012updated 08/04/2025Chesrown is the only dealer in town on a Sunday afternoon. Talked my husband into driving 45 miles to Delaware because I wanted a 2012 Terrain. My salesman, Ben S. and Ryan G. listened to me and gave me the deal I was looking for. Everyone… was very pleasant and worked to make my experience a good one.Chesrown staff is great; go here!
by fr8trn on 05/04/2013updated 08/04/2025Picked up our 2nd new vehicle from Chesrown (got a 2013 Chevy Equinox....love it.... got a 2012 Cruze last year from them...great car as well); love this dealership! Mike "Otis" D. took great care of us; all the staff there is friendly and… helpful. Really great to have you guys representing Delaware and GM so well. Btw, when we were there, they're running a great deal: free oil changes for your vehicle for as long as you own it. Great promotion!Deal Breakers
by pasolady on 11/01/2012updated 08/04/2025Chesrown was not a deal breaker. I worked with Steve M., told him my needs and what I was looking for and he went to work in a professional way and found the truck that works for me. I not only found the truck that works but made a friend… also. I have purchased other trucks from this dealer and have had no problems. Always greated with smiles!!Superior sales experience
by happygmc on 09/18/2013updated 08/04/2025Driving Chevy and GMC trucks for many years I have grown to expect great service from our area GMC and Chevy dealers. The team at Chesrown far exceeded my expectations. My initial contact was through the internet sales team to review… inventory. They were prompt, courteous and answered my questions with integrity and respect. The follow up calls and scheduling a visit to the showroom were seamless and exceptional. At no time was there a high pressure sales, focus on adding on unwanted options to my buying experience or unclear alternatives. The truck is amazing. The follow up and service plan is superior to any other on the market. I highly recommend Chesrown for all buying needs. I will be back in the future.great experience
by jdozier269 on 03/12/2014updated 08/04/2025I was greeted at the door and from that point on was very satisfied with the experience that I had.There was no pressure to buy something I didn't want as has been my experience in the past with other car dealerships.Overall I am very happy… with the experience and the courteous service I received.Routine Maintenance
by hspence33 on 11/05/2013updated 08/04/2025Took Chevy Cruze in for oil change and tire rotation. Friendly, fair, honest. Great service.Chesrown Service Review by Russell U, Delaware, Ohio
by raupe8 on 10/22/2013updated 08/04/2025Late 2010 we purchased our GMC Terrain from Chesrown Chevrolet Buick GMC in Delaware Ohio. Over the 35 months we requested our 2011 Terrain to be serviced regularly at Chesrown . . . it turns out that the Service Care they give is as… good, or better than, the Care we received while investigating the new vehicle and test driving same. We requested Chesrown allow us to bring in our own financing, the purchase and delivery of the new Terrain was very easy, comfortable, and affordable. We particularly have found their Service Dept. to have very competent staff, they stay on the estimated time needed to service our vehicle, and while we are awaiting for same to be brought back to us at the Showroom, we find the Chesrown folks working hard on hospitality, comfort, and check-out is always fast and efficient. We will be staying-on with Chesrown, and are anxious to see/utilize their New Facilities being currently constructed just a few hundred feet south of their existing dealer location.A great dealership.
by nascardalejr on 01/04/2013updated 08/04/2025I would like to thank everyone for a great experience last night. I would like to thank Joe M. for being so great to deal with. It wasn't the best night to be out looking at cars but Joe was out in the rain so I could look at cars and he… was there to answer any question, getting keys and lic. plates so I could test drive the Equinox. He stayed late to get the car ready and answered any question that I had and went over everything about my new car. I would also like to thank Ed S. for making the paperwork signing go so fast and easy and would answer any questions that we had about the paperwork and the deals and discounts that I would be able to get. I would also like to thank the sales manager that stayed late that night, I'm not real sure of his name. Thanks again.Great buying experience
by tw1010220 on 12/30/2013updated 08/04/2025I was in the market for a new Car. My old lease was ending, and there were 4 cars I thought I wanted to test drive. I contacted Tom S. at Chesrown, and let him know what I was thinking. He made one additional recommendation, then set a time… for me to come in and do the test drives. He had them all ready for me at the appointed time, and spent plenty of time going through each. After that, I left to think about it and test drive a few other cars. Tom was courteous and patient with me as I peppered him with questions via email. When I decided to go ahead with the purchase, I set up a time to be there, they had the paperwork all prepared, and I was driving my new car within 30 minutes. Great experience and customer service.AWESOME DEALERSHIP
by daubs1974 on 02/18/2014updated 08/04/2025Great dealership! I dealt with Steve M. and Ryan G. They gave me plenty of time to make my decision with zero pressure. I got a great rate and was very happy with my overall experience. I love my new Buick.Fantastic service !!!
by susan127 on 04/23/2013updated 08/04/2025Amazing customer service . . . fantastic job on service completed!!! Highly recommend.Equinox
by coeitimmy on 04/24/2013updated 08/04/2025Wife started out looking for a car....but kind of liked the crossover SUV'S. Ben our salesman had her drive both. He answered her questions and she decided on an Equinox. She bought a loaded one...she's happy...I'm a happy husband now!Professional Workmanship...
by CAPAM38 on 04/03/2014updated 08/04/2025I was treated courteously, and they found problems with my car that I knew needed attention. They are competent and I will let my friends and family know when they need service for their vehicles.
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About our dealership
Chesrown Chevrolet GMC, Inc. was founded over 50 years ago with the goal of having the best customer service in Columbus. We still carry that tradition on today, which is why drivers from Columbus, Dublin, Marion, and even further come to us for a new car, van, truck or SUV. We offer new Chevrolet & GMC vehicles all known for both quality and toughness on or off the roads.
Douglas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
by Chole Yates on 07/08/2025