Customer Reviews of Chesrown Chevrolet GMC
Review type:
Purchase at Chesrown
by Douglas on 07/07/2025
We had a great experience with Chesrown. Our salesman Kevin McCane was amazing. He was thorough in showing us the Traverse we wanted and was very patient when my wife changed her mind on the color at the last minute.
We are very happy with… the Traverse. We had hoped to get a better deal, but feel it was acceptable given the limited inventory to choose from.
We appreciate all the help Kevin gave us and spending extra time after the dealership closed to go over the vehicle with us. Kevin did an amazing job and deserves a huge raise for representing Chesrown in such a professional manner.
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The following reviews are more than two years old. They are not included in the overall rating.
180 reviews
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oil change/leak
by Jennifer1998 on 12/19/2014updated 01/02/2015I was told anytime I bring my car in for an oil change I'd get a courtesy car, this time, I was told since I was just coming in for an oil change it wouldn't be an option for me. When I questioned that, the appointment setter checked with… her manager and it was ok'd for me. (I was scheduling an oil change AND a leak, the car was in the shop over night.) When I asked if they had recently changed their policy, she said, maybe, I'm new...our new car
by D_Hall on 12/19/2014updated 01/02/2015Jeff Hoppes did it right he told us the truth .he didn't try to force anything we wasn't interested in. he listened to what we were interested in and presented the best candidate for each make. Jeff was aware that I was looking at other… dealerships. He never bad mouth them or other manufactures one time. He just showed confidence and did his job trying to get me the best deal possible. This was not the case in other places im sad to say. Many places talked bad about you guys. So you must be doing something right. Thanks for the free oil changes. Which every one else tried to convince me I was paying for. Funny considering I got the best deal possible. Once again thanks Jeff I feel you did chesrown proud.My Verano purchase
by Gate9 on 12/30/2014I have bought 9 vehicles from your dealership. Tom Stephens was the first salesman I dealt with during my first purchase from Chesrown in 2007. He is professional, knowledgeable and courteous. I like the way Tom treats me and will not deal… with any other salesman. Chesrown is a fine dealership and Jim Gill and his son Ryan are good people.service
by AnnetteR on 12/19/2014updated 12/29/2014I had an oil change, tire rotation and recall taken care of. Every one was great. Even the lift home. It did take a longer than the expected 75 minutes to get the car done. Since I was not sitting at the dealership waiting, it was not a… huge inconvenience.Chesrown is great!
by NicholeKlatte on 12/19/2014My father-in-law brought our car in for service for us & he just raved about well he was taken care of while waiting on the service to be completed.Chesrown cHevy Buick - The Gold Standard other dealerships to follow .
by ElecticeBill on 12/19/2014I was very impressed with the your service representative Rich Daubney's professionalism and knowledge. During my visit for routine maintenance for my wife's 2013 GMC Terrain Denali, I mentioned a one time occurrence when I could not… remove the ignition key. I related that I had to disconnect the battery to keep it from going dead. Once the battery was disconnected, the problem was resolved. Rich indicated that once the battery is disconnected the memory is wiped clean and the cause could have been a "computer glitch". He also advised to keep the key's groove clean(which he cleaned) so pocket lint does not build up and keep the key from fully engaging. However, I still plan to carry a 10mm wrench in the car just in case. I would also like to take this opportunity to express my pleasure in working with your sales staff during this visit. Although I was not able to visit with our original sales rep Mike "Otis" Dunaway(My wife loves Mike), Tony (sales rep) help me with the test drive. He documented the test ride with a cell phone picture per my request to prove to my wife I tested the Encore she wishes to purchase. I joked with your sales manager about the red Corvette on the showroom floor that took my breath away. I told him the only way I could get the Corvette and save my marriage was to pretend I won Publisher Clearinghouse and pay cash. He said he would be more than willing to show up with the Corvette and balloons if that's what it took to get the car in my garage. Lastly, I was most impressed with the feeling of family that was present when I witnessed the preparation of the showroom for a Thanksgiving dinner for the dealership staff - what a great gesture by the owner! In a conversation with Mr. Jim Gill, I related my great satisfaction with his dealership.Exceptional Dealer
by CRD3 on 12/12/2014This dealer has treated my family and I so well that on December 9th of 2014, we closed a deal on our 20th vehicle from them! They have never used any pressure tactics with us. In fact, we've been told, as we were buying the very first car… from them, that they are more interested in the future vehicles purchases, and strive to build a relationship. Obviously, they've done really well in that area. The other part that I like is the commitment to meeting your needs and wants. Our for vehicle was a GMC Safari van, and it was a great fit due to having young children. Well, a few years back, our kids had moved out and we needed something different, they showed us a beautiful crimson red Buick Lucerne and it hit the nail on the head perfectly. I have never had a bad experience there, and they have always, without fail, addressed any concerns or questions. I will continue to buy from Chesrown exclusively; in fact, we have moved to Florida recently to help my wife's parents, and this purchase in December meant that we flew to Columbus to take delivery! You can't go wronf at Chesrown.Return Customer
by MLElliott on 11/15/2014updated 12/09/2014The staff was very helpful. Ryan Gill went the extra mile to get us a great car at an amazing price. We loved our experience at Chesrown.Speedy and kid friendly!
by GMP55 on 11/14/2014updated 12/09/2014It was great. They were done in under an hour and even with my two young kids the experience was pleasant. The kids area kept them busy for a while as well as the popcorn and juice. Thanks!2011 Impala Oil Change and check-up.
by Kwilkins11 on 11/12/2014updated 12/09/2014The service department called and emailed me the items that needed attention and chance to choose from there which items I wanted done along with the price for each item. Being a single consumer, I appreciated that.Chesrown service
by DebCurtis51 on 11/12/2014updated 12/09/2014I received fantastic, polite, and intelligent service!! The employees went above and beyond my expectations. Thank you so much for the opportunity to voice my experience. I have already told friends and will continue to do so in the… future. Sincerely, Deb CurtisThe most pleasant buying experience ever
by rubynoxie1 on 11/27/2014We live 2 hours away from this dealership, but the sales team worked with us to give us fair prices on our trade-ins before we made the trip there. The dealership is immaculate and there is a nice waiting area with complimentary snacks… and beverages, which is nice when you have children with you. Our salesman went out of his way to make sure we were completely satisfied with our purchase. I would not hesitate to recommend this dealership.Another great experience!
by Michael614 on 11/20/2014Enjoyed working with Tom Stephens again. This is my 3rd vehicle from Chesrown and Tom has exceeded expectation every time. Thanks.Recent Visit
by Melissa_Malibu on 11/17/2014I love dealing with Rich Daubney. He is so easy to talk to and very personable. He always responds to me in a very positive way and is always willing to help.Persistenance !
by truckman1167 on 11/13/2014I had a very unique problem with my car that required a little extra time and effort, but the technician never stopped trying and kept me informed of results all the time. I was given a car to use so all is good !lucerne
by oneatatime on 11/13/2014The service staff are professional & friendly. We also enjoy the coffee & snacks, TV, Natalie and of course your ever present popcorn!! Thank you very much. Jim & Janice DallasTHE best customer service!
by DTMars on 11/13/2014My experience is always amazing! Very friendly and knowledgeable assistance and it's apparent you take pride in elite service for your customers. Everyone I encounter is very friendly. I will recommend to everyone!great job!!
by castonely on 09/25/2014updated 10/10/2014I am new to Ohio and did not know were to take my car. The people were fantastic from start to finish. Every one was very nice and went above and beyond. Thank you!!excellent experience
by MurielAB on 10/03/2014I was treated very courteously by all the Chesrown employees I dealt with. All of my questions were answered. I feel I can be well taken care of if I have questions or concerns in the future.Great car, good price
by DublinBob on 09/20/2014updated 10/03/2014The salesman, Jeff Hoppes, listened to what options were the "icing on the cake" and was able to search the database and find the exact car we wanted in Michigan. That, and the lifetime oil changes, made the sale happen.first service
by senior2014 on 09/10/2014updated 09/25/2014All my questions were answered and everything was taken care of and also did not have to wait long for appointment.
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About our dealership
Chesrown Chevrolet GMC, Inc. was founded over 50 years ago with the goal of having the best customer service in Columbus. We still carry that tradition on today, which is why drivers from Columbus, Dublin, Marion, and even further come to us for a new car, van, truck or SUV. We offer new Chevrolet & GMC vehicles all known for both quality and toughness on or off the roads.
Douglas, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
by Chole Yates on 07/08/2025