Toyota West
Customer Reviews of Toyota West
Review type:
Not trustworthy
by Ramanujam on 05/11/2025Not trustworthy. I was told that my tires were rotated as part of the Toyota care maintenance program. But upon returning from service I noticed that it was not the case. My experience was similar at both German dealerships and would not… recommend them.Service visit April 28
by Mark on 04/29/2025I am leasing a vehicle from Toyota West and took it in for service on April 28. Jonathan Storm was my service representative and he was very professional and courteous. My car was serviced promptly while I waited. Overall experience was… very good.Mark, we're delighted to hear that Jonathan provided you with professional and courteous service at Toyota West. Thank you for sharing your positive experience!
Service review
by Waheedah on 04/09/2025The dealership waiting area is clean and user friendly. Service rep Bradley was polite and friendly.Thank you for sharing a kind review of Bradley and the team! We appreciate your business here at Toyota West. Drive safely!
Trustworthy
by Mike H on 04/06/2025I’ve been using the Toyota West Service Department, since purchasing my Toyota Tacoma from them about 7 years ago, and they have always been honest and reliable.Mike, it's fantastic to hear that you've had a consistently positive experience with the Toyota West Service Department over the years. We appreciate your loyalty and look forward to continuing to serve you!
Personalized Service
by Reginald on 09/26/2023They take the time to get the best car for your needs/ wants! They explained everything well to us!
Satisfied for Life
by Jill L Reese on 09/19/2022I have always dealt with Christopher Wells, absolutely a joy! Service and maintenance department has always been easy to deal withService with a smile!
by Michelle F on 12/29/2021He was most helpful and knowledge. All of my previous services have also been quite pleasant. Long time leaser for a reason! Friendly and knowledgeable staff!Dean is the MAN!
by Sommer on 11/13/2021Always a great person to work with-goes above and beyond!Excellent customer service
by J Ivan Rivera on 03/21/2021Always have nice time there, Gonzalo always explain everything, he always do a good job plus all the toyota team thanksDear J Ivan, thank you for the positive review of our dealership! We hope to see you again in the future!
Respectable/Exceptional Experience
by Mal on 01/13/2021Robert Wilkes was very knowledgeable, patient and productive during my appointment. I walked away pleased and will be a returning customer. Best, MalissaDear Mal, thank you for the positive review of our dealership! We hope to see you again in the future!
The best team
by Tanya Clark on 10/15/2020I have been coming to you all for at least 5yrs. Your team has always treated me like family. Always willing to help I have never came out feeling upset or mad. Chris Wells is Awesome I wouldn't ever go any where else than Toyota WestDear Tanya, thank you for the positive review of our dealership! We hope to see you again in the future!
It's disappointing to hear about your experience with the tire rotation service. We strive for transparency and thoroughness in our maintenance programs, so it's concerning that this was not reflected during your visit. We'd like to address this issue directly and ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you, Jordan Wilson - Service Manager - 6144654834
by Toyota West on 05/12/2025