Spitzer Hyundai
Customer Reviews of Spitzer Hyundai
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1 service review
STAY AWAY FROM THIS RIP-OFF DEALERSHIP
by Moe Shamsai on 07/01/2024My wife took our 2017 Hyundai Sonata Hybrid to the service department at this dealership after the hybrid system warning light came on while driving on highway. They took the car to do diagnosis without giving her any kind of receipt,… paperwork, or cost estimate. They later called and informed me that the ‘Integrated brake unit’ needs to be replaced and that this is not covered under warranty and would cost about $3800 out the door. I told them that I will be following up with Hyundai to see if they could cover the cost under warranty. I contacted Hyundai consumer affairs, and they opened a case for my request. After about a week I received a call from someone at dealerships (who didn’t give his name and later I found out that was the service manager at the dealership) who tried to push me to decide to do the repair out of pocket or they will start charging me parking fee since the final resolution was made by Hyundai. I told him that I was still in communication with Hyundai upper management and am waiting on final resolution. A week later I got final answer from Hyundai that they will not cover the cost but when I wanted to get my car, they charged me about $185 for diagnosis and $35 per day parking for a total of $464.40. I told the service manager that they should not charge for parking since the case with Hyundai was still ongoing, but he did not accept. I asked him why you guys charge about 50% more for diagnosis than other dealers he replied I’m sure dealers in California charge more which I replied I’m comparing your fee with other dealers in Ohio. I asked for his name which he refused to give and said all you need to know is that I’m the service manager. Stay away from this rip-off dealership!!
Hyundai Tucson
Hyundai Elantra
Hyundai Santa Fe
Hyundai Kona
About our dealership
Welcome to Spitzer Hyundai Cleveland, where we strive to offer you an enjoyable shopping experience when looking for a new car, used vehicle or certified pre-owned vehicle. We have made customer satisfaction our number one priority. This means that we offer a wide variety of quality parts and regularly train our staff in the latest servicing techniques.
Stop by Spitzer Hyundai Cleveland today to check out our new Hyundai vehicles, including high-powered SUV, hybrid and electric vehicles—and more. We’re eager to help you find the right vehicle at the right price.
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area