Customer Reviews of Joseph Volkswagen of Cincinnati
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13 sales reviews
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Best car buying experience ever!
by Monique Kennedy on 07/09/2022As we all know, car shopping can be stressful. I knew we wanted a a large SUV to be comfortable on our long drives to Florida to visit our daughter. Friends recommended the VW Atlas. Ed Merrill came to the rescue! Located an SEL with no… deletes that was just coming off the truck. I went right away and loved the car and Ed made the buying experience so easy. There are so many “extras” on this car and Ed was so patient with me helping to set up my Apple Car Play, radio and XM stations and reviewing safety features and everything else. He was patient and kind and his previous teacher in him shined, I highly recommend Joseph VW, they are attentive, professional and straight forward. I love my Atlas it fits all the boxes for us. Thanks Ed!Joseph VW 5 stars start to finish !!
by Joe Brown on 02/15/2021The best dealership you would ever want to deal with. If you want a honest deal this is your place to go. From the start your treated with a friendly welcome and the utmost respect. I’m a returning customer and won’t look anywhere else. If… you want a Great Deal, go see Bill and Patrick. You will be glad you did !! Joe & Amy BrownSmall dealership good deals
by BW on 02/15/2021I was pleasantly surprised, small dealership feel where you feel appreciated and I feel like I got a good deal. First VW maybe there will be more.Great to work with
by Justin on 02/15/2021Easy and enjoyable to work with the Joseph VW team. Patrick found us the exact car we were looking for and they provided an excellent overall experience.Appreciated expertise
by NewVWowner on 07/29/2019We were very pleased with our experience at Joseph VW of Cincinnati, and especially appreciated Ed's knowledge and willingness to take the time to explain everything clearly.The one I wanted
by peberhard on 12/26/2018A little known gem of a dealer! Searched high and low for a paticular model and when i found it thete they treated me as though it was mine all along. I recommend sales person Patrick and and GM Bill as a couple of knowledgeable and… straight forward representatives you could ask for. Joseph VW for a Volkswagen is a sure bet.Didn't try very hard to lease a car via email and phone
by danprtr on 04/15/2009Guess they want their buyers to walk in before they pay any attention to them.Very good, except that someone stole a foot of seat belt at the factory...
by 60660 on 12/19/2013updated 08/07/2025The two of us went to Northland VW on 17 December 2013 with the express intent to drive out the same day with a new Golf. And we did. The Northland VW people, first and foremost Cinda, the sales representative who attended to our purchase,… did an exemplary job. It was a pleasure conducting this car-acquiring business, devoid of tension and, for the most part, suspense. This was in part because we thoroughly researched the market with the help of web tools which indicate true dealer cost, for dealers who participate in making this disclosure explicit. We were able to leverage the lowest price offered by another local VW dealer, as well as half of the loyalty discount we felt entitled to, for having been buying, driving, and servicing VW cars only, since 1977, including bought several instances at Northland (or Hassan VW, as it used to be called many years ago). In the end, Cinda managed to persuade us to buy a more expensive and better equipped car, which, at first blush, would have required an additional outlay of 3,000 dollars just to obtain heated seats, which was a strong requirement. In the end, this proved to be a more manageable outlay. We are very happy with the car, plus or minus teething pains having to do with understanding how to work its convenience electronic interface (bluetooth wireless pairing with an Apple iPod touch 4th generation; reverting the electronic informative display to the mpg/estimated range at present rate of consumption, etc. Likely this is a failure on our part to do requisite homework. About the only defect we have discovered so far (one of us has driven the car to Chicago, and is about to return with it to Cincinnati), is that the seat belt does not accommodate fat people forgivingly, and in fact, has failed to retreat and is a couple inches too short for comfort, being far less accommodating than the seat belts on the 2001 Golf GLS TDI 4-door/2000 Jetta GLS 4-door, which we have been driving for the last several years. I am sure the service department will fix this literal shortcoming *smile*, so it is not a particularly sore point with us, though it did look as if the more portly one of us would have to drive the car without the seat belt fastened, it was such a tight fit. So far, the car has been a joy to drive and looks marvelous on the outside and the inside. We are also happy to have bought the car at Northland VW, which we consider our home base.Great experience for a first time VW owner!
by jlprlp on 12/01/2011updated 08/07/2025Knowing nothing about VWs, and being lifelong Honda and Toyota owners, we wandered into Northland VW after a lack-luster test drive of several Hondas. Normally not ones to be unprepared at car dealers, we told them we were clueless on what… VW even had to offer, but informed them of our needs. Our salesman Evan Meckstroth's enthusiasm and love of the Volkswagen brand was contagious as he suggested a few models to suit our needs! He explained the differences in the models, trims, engines and more. We test drove several (loved the Golf!) but left to do more research. Over the next few weeks as we researched the Golf and test drove several other car brands, Evan was willing to answer our questions and was never high-pressure or pushy. We were also very impressed with the knowledge and professionalism of Steve Braun, the Finance Manager. There was no high-pressure up-selling of additional services or warranties. Again we were struck by the passion for Volkswagen that even Steve had---it must be a VW thing! This was the easiest and most enjoyable car purchase EVER. We didn't feel like we were dealing with a car dealer/sales people. The folks at Northland Volkswagen seem to love their jobs and their Volkswagens!Converting from BMW
by gtier on 12/14/2011updated 08/07/2025VW seemed like a good option to scale down our monthly payments from a 335i and still get behind the wheel of a well built GTI. There are 5 or 6 VW dealers in Cincinnati and for us, it came down to the dealer who promised and proved to be… invested in a long term customer service commitment. We knew we would give up some of the BMW dealer luxuries in aftercare service that you come to expect and pay for. Of all the VW dealers that we connected with, Northland VW proudly presented their heritage and credentials up front and their staff lived up to the reputation during the deal. We look forward to putting them to the test.. but not too soon I hope! ;)Great Customer Service
by markfrommason on 12/04/2011updated 08/07/2025I visited this dealership multiple times over the past year searching for the right vehicle. I was never rushed or pressured to buy anything, which is why I ultimately purchased from Northland Volswagen. I received professional service and… courtesy from everyone I encountered. Evan my salesman was great to work with and has a passion for his job. Mark the used car manager and Tim the general manager were also great to work with.I felt as comfortable purchasing a vehicle from these guys as I did shopping there for the last year.There was a comfort level at this dealership that I didnt find at other local VW dealer. If the service experience is as good as the sales experience, they have earned a repeat customer.You owe it to yourself to check these guys out before buying somewhere else in Cincinnati.wonderful experience
by tjpt on 11/10/2011updated 08/07/2025I appreciated the no high pressure sales and I also appreciated the honesty I got from my wonderful salesman Evan. I also investigated the service provided by the different Volkswagon dealers and went with the reviews that said the service… department is just as honest as I felt the sales staff was. I love my Tiguan and I would highly recommend both the dealership and the car to anyone.Less than two hours from in the door to driving it home
by thottle on 04/03/2014updated 08/07/2025Needed to replace my 9-year-old Dodge, but did not have a down payment. Found the Jetta listed on cars.com and requested contact. Cinda called my before 6:30 that evening. I was at the dealership at 6:45, and the car was mine by 8:30. The… paperwork was painless, and I did not once get the hard sell. Of course, the car sold itself, but still, I was treated very fairly and received a terrific deal on the Jetta.
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
Volkswagen Atlas Cross Sport
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About our dealership
Come meet our friendly staff of sales professionals! Part of the Joseph Auto Group. Ask your neighbors... They bought from us!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Whatdoyaknow. The belt fixed itself en route somewhere near Batesville, Indiana, off the interstate, near a Wendy's! It is now both retracting and long enough, twice as nice! I am convinced Wendy's have something to do with it. The ones in Indiana sell Pacific cod fish sandwiches with optional bacon (!) year round. Clearly the belt intuited that. Nice belt.
by 60660 on 01/27/2014