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Customer Reviews of Kings Toyota
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Great Experience
by Amy on 02/09/2025Stephen responded immediately to my initial inquiry about a newly-advertised 4-Runner. No drivers available to pick up from pre-sale Service, so Stephen personally picked up the vehicle, himself, sent additional pics of exterior/interior,… and I was able to see it that same day. Answered all texts, emails, and any questions promptly. I bought vehicle that week and I worked with Maria in Finance to wrap everything up... another exceptional Kings Toyota representative! "Small town" feel throughout the entire transaction. Thank you, Stephan, Maria, and Kings Toyota :)
The following reviews are more than two years old. They are not included in the overall rating.
27 sales reviews
A professional, properly functioning dealership.
by demandred on 09/27/2008After doing our research and settling on an XD (base model with VSC) we were not having any luck finding one. We had already been to two Scion dealers, had met with only frustration, and had been told we would not be able to get what we… wanted for 4-5 MONTHS. I submitted an online request to kings at 5.45pm, received a call that they had exactly what we wanted at 6.30pm, and the following morning we went out to finalize the deal. Our sales representative was exceptional and working with the finance department was a breeze. It was truly a relief to be in a professional, properly functioning dealership after our last two experiences. Next time we will just start here.Sienna Limited Purchase
by roadrunner14 on 02/27/2008Indoor showroom in winter is a great benefit. You can take your time looking and talking in comfort. The pricing is easy to understand from the beginning. Salesman was knowledgeable and very helpful in making a decision.A great experience!
by mj11 on 05/06/2014updated 08/05/2025My wife and I had a great experience at Kings Toyota Scion. We started out looking for one vehicle and ended up buying two because John C and his manager wanted to help us get out from under a bad deal into a better situation and we… appreciated that.Super Honest!
by veryhappy9 on 05/06/2014updated 08/05/2025Our salesman was great to work with--very honest and informative. We were so impressed with our transaction that our daughter went back and purchased a vehicle for herself two days later. We would definitely buy from him again!!Great experience
by chris398 on 05/06/2014updated 08/05/2025I bought my 2012 Corolla from King's. Sales people were very customer oriented and professional. Finance through Toyota financial was a breeze and the whole experience was fantastic.Review of purchase 2014 Avalon
by Lh111 on 05/12/2014updated 08/05/2025I got the car, after heated seats were fixed, per the Toyota stop-sell order. Car is very niceexcellent customer care and experience
by scionbuyer12 on 05/06/2014updated 08/05/2025Bought my first car a 2013 scion frs. They explained the sale process to me in detail and they treated me like I was a friend or a returning customer. They were very excited to show me my new car. And their serviced department is friendly… and fast. One important note is most if their inventory us indoors and you can veiw the cars out of the weather and the cars stay in a nicer condition because of it.Thank rvery one for being so kind.
by jylinae on 05/06/2014updated 08/05/2025Great, with every things, so happy.misleading information
by amusingkeff on 05/06/2014updated 08/05/2025I was offered and bought computer insurnace package. When I tried to get reimbursed after six years, it was refused because I did not have a certain receipt that no one told me to keep.Great used car buying experience
by Toledo_TC on 05/05/2014updated 08/05/2025I was looking for a very specific car and color combination and found it 200 miles away at Kings Scion. More specifically, my 16 year old son called Greg the night before and he was very informative and gave my son his number. I called, put… down a deposit, and the car was exactly as advertised and awaiting me to purchase it. Everyone there was very friendly and run a very efficient shop.JP was awesome
by martinhn12 on 06/02/2014updated 08/05/2025JP our salesperson was amazing, he was not pushy or rude and let us browse at our own pace. They made a very reasonable offer on our trade in. JP was also extremely knowledgeable on the Rav4 and was able to answer all of our questions. JP… was the only person in our experience with this dealership that kept his word, returned our calls and went out of his way to make sure my husband and I were completely happy.Kings Toyota = great experience!
by DuckButt on 05/07/2014updated 08/05/2025I purchased a Toyota from Kings, and every aspect from sales to continued service has been top notch. The place is extremely clean, the employees courteous and efficient. They are open early and have extended hours to accommodate most… anyone's schedule. They really do want you to have a great car buying experience.Broken and Unfullfilled Promises
by UnhappySandy on 11/30/2012updated 08/05/2025When I bought my Corola I thought I was buying one thing and got another. I wanted the classier Corola and after paying cash for it and the extended warrenty, I went to pick up my car and it wasn't the one I told the salesman I wanted and… was told the paperwork was completed and I had signed off on it. I would have paid any differences in cash. When I went to get my "Free Oil Changes" I had nothing in writing and the salesman had been fired. My mom was going into have open heart surgery 2 days after buying still they didn't care to help make things right or anything. What a wonderful company. My next car will be American made, should have stuck with them to begin with.Great service!
by Geega11 on 05/06/2014updated 08/05/2025This is my fourth lease from Toyota and the customer service was excellent as always. Bruce B. was excellent and hopefully I will get the chance to work with him again.Great service and value!
by gb1953 on 05/06/2014updated 08/05/2025It was almost too easy in buying the car!!Wants me to do it again. Bruse b was very professional and upfront with everything. Rebuilds my trust in the description of a "car salesmen"Joe H great salesman
by halfpint96 on 05/06/2014updated 08/05/2025I had a very good experience in the sales department with Joe. He wasn't pushy and he answered all the questions and knew all about the vehicles and could give you comparisons. I wish the service dpt matched the sales- I am not impressed… with the service dpt. I recently had an issue with the tire- they told me I curbed the tire and that is why it was low- found out it had a nail in it.all-round great experience!
by txm744 on 05/06/2014updated 08/05/2025From the test drive to purchase price & decision to financing and follow up maintenance, each process with Kings Toyota has been a positive experience!I don't believe I will visit kings to purchase a car ever again
by patsy8 on 05/07/2014updated 08/05/2025This was the worse experience I had gone through, very stressful for two weeks down payment was messed up and took a hit on my credit because it went to collections, The first time I came there I was so impressed when I leased my car but… this time was a total nightmare, I live in dayton ky and drove up there now I wish I didn'tSales rating
by Ryanw219 on 05/06/2014updated 08/05/2025This was the worst sales experience I have ever encountered. I traded my scion tc, took the new car, eclipse to my mechanic and found the head was cracked in the engine. When I brought it back they refused to give my car back and refused to… exchange the car for something different. I ended up selling the car for salvage parts. I contacted the VP of Toyota sales and never heard back. I will never shop at kings Toyota or any Toyota for that matter. I have told as many people about my experience and will continue to do so. I have already persuaded five friends out of a Toyota and into a VW, and I hope they can do the same for their friends and family.Unfriendly , expensive , non-clean car sellers
by ufaquarian on 12/13/2011updated 08/05/2025I went in to buy a used car. I was disappointed to see a major difference in price quoted online and in-store. They did not share all issues with vehicles upfront and i had to figure out on my own. The prices were 20-30% higher than market… value and to top it off they gave a finance rate of 16% while i got 4.2% from next door.
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