Customer Reviews of Junction Buick GMC
Review type:
Satisfied Customer
Truck Service
by JB2016Sierra on 05/14/2024Thorough check of vehicle revealed numerous issues that needed, or were recommended. Most services were too costly to consider being done at this dealership. Seeking quotes elsewhere. Slow leak in tire was repaired, as recommended, instead… of switching to full sized spare. Still have a slow leak in tire.We appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (440) 285-5700 when you have a chance. Thank you, and we look forward to hearing from you.
Satisfied Customer
by RAMoore on 02/08/2024Shaun Woolard provided an enjoyable and satisfying experience while purchasing my new 2024 Sierra 1500 AT4. Our family has been a customer of Junction in Chardon, OH since 1997 and will continue to be for times to come.Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
Junction Auto
by G Cuthbert on 09/09/2023I have been purchasing or leasing a car from Shawn Woolard at Junction Auto for the last 17 years. I am totally satisfied with dealing with Shawn. He has my best interest in mind and does not pressure me in anyway. Shawn has gone out of his… way to help me with anything I needed. I have family members that also go to Junction for their auto needs. They are the dealership to go to in my book.We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great Service As Always
by DDehn on 10/25/2019I had a great experience as I always do at Junction GMC. The technicians are always professional and helpful. My truck was serviced quickly and all of my concerns were addressed. I always look forward to having a service visit. The tough… part is getting out of there without a new truck every time! The staff are so friendly and their selection of vehicles is awesome. Keep up the great work!Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC and we hope to see you again soon!
Computer upgrade
by dennis on 09/30/2019They upgraded the computer in my truck and provided the repairs listed in a recall. They drove use to a local restaurant for breakfast while the truck was being serviced. All in all a very pleasant experience. I highly recommend the… dealership.We're glad we could help, Dennis! Thanks for recommending our dealership!
Plant Manager
by 14Sierra on 09/23/2019Service Department is professional and take pride in taking care of your vehicle. Unfortunately not happy with the GMC Sierra I purchased.Thanks for your kind comments about our service team! If there is anything we can do to help with your vehicle purchase, please let us know!
Honest People
by JRobo on 08/12/2019Helped my daughter purchase a used vehicle. Junction had a good, low mileage Encore that we worked a deal on. Russ is an honest person and I'll buy from him again.We're happy to hear it! Thank you so much for your feedback!
Great Service
by DeniseGialamas on 07/24/2019The problem was identified, parts obtained & repairs made. It was a great experience.We're glad we could help you out!!
A Handshake, like the good old days.
by BriAn on 07/10/2019We recently bought a used car for our 16 yr old. Our sales person Jerry helped to make this process an exceptional experience. Jerry took care of us as if we were one of his family. The service team went above and beyond with a pretty… large (no cost) repair to the car because they didn’t want to let the car out the door in that condition. Jerry came in on his day off to deliver the car to us the following day. Communication was great. There were five more positive things that made buying a used car from Junction a pleasurable experience. Thank you.Hi Brian, thank you so much for this wonderful response! We appreciate your kind words. Please let us know if there's anything else we can do for you!
omner
by joseph on 07/08/2019very competent and efficientThanks, Joseph! We're glad you had a positive experience with us!
Hi Joseph, thank you for your great review!
Repairs
by Repairs on 05/19/2019Everything was fixed properly. I was happy I had a warranty to cover a majority of the repairs.We're glad we could help! Thanks for your review!
Great service
by Vairph on 05/02/2019updated 05/10/2019Last time I took my vehicle in for oil change.. it took way too long. When I mentioned it.. the service manager contacted me & ask that I let them make it up to me. I did & the second time was great! No problems..great peopleWe're happy to hear it! Thanks a ton for your great review!
GMC Terrain
by Jim on 04/26/2019The entire process was quick and easy. Thank you for your great service.We're glad we could help! Thanks for your feedback!
Junction Buick GMC
by junctiongm.com on 03/29/2019Junction GMC takes good care of their clients. Ray in the service department stays on top of the details and reports back to Junction's clients. This id the second new GMC that I've purchased there in the last 4 years.Thanks for your positive review! See you next time!
Great Service
by Linda on 03/29/2019This is my second review for the same service. They got my car in on my schedule and sent someone to pick me up so I didn't have to search for a ride.We're glad we could help! Thanks for your review, Linda!
Service
by Chad on 03/29/2019Glad to see a service department that takes care of their loyal customersWe're always happy to help our wonderful customers! Thanks for your review, Chad!
Office Mgr.
by kevincoates on 02/26/2019As always, Brandon and staff took outstanding care of me and my needs. They go above and beyond what other facilities do to make your experience the best possible. Thank you guys!!Thank you for this great review, Kevin! See you next time!
Always a good experience at Junction
by KathyM on 02/22/2019My husband and I have just recently leased/bought our 3rd vehicle from them since 2014. I have had them take care of oil changes, body work, etc. Its always nice when you go there since they know who you are and you are not just a sale or… service to them. They are a very comfortable dealership.Thank you for this great review! We're glad we could be of service!
A
by Stone on 01/08/2019Matt was great! Smooth transaction.We are happy to hear it! Thanks for taking the time to leave us this feedback!
Reliable Service
by Kristie on 12/28/2018updated 01/02/2019i know that my service visits at Junction are going to be professional and courteous. The work is completed in a timely manner and always to my satisfaction.We're always happy to be of service, Kristie!
great
by doug on 10/27/2018updated 11/02/2018Did what they said they would do and more,
Dependability Since 1931
Junction is a fifth generation, same-family owned business. We still run the business in a friendly, honest, old fashioned manner. Ed & Cliff Babcock still share and follow their family's values. We really do want to help you!
Documented Best Service
Chrysler, Dodge, Jeep, and Ram earned "Dealer of the Year" for a four state area. We have the highest GM customer service and sales satisfaction numbers from Youngstown to Toledo. Forty-one year winner of Chrysler's Five Star Award - the longest in the whole country. Forty-one year winner of Chrysler's Five Star Award for Excellence - tops in The United States!
Community Involvement
The Babcocks and Junction Auto Family have always been very active in the community. Personal involvement or donations to many schools, churches, community groups, and civic organizations have earned Chardon Chamber of Commerce's "Business of the Year" award. We don't do business to win award, we win awards for the way we do business
- Complimentary Drinks
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
Your satisfaction is important to us, so we want to sincerely thank you for choosing Junction Buick GMC, INC. and we hope to see you again soon!
by Barry Lewis on 02/12/2024