Customer Reviews of AutoNation Ford Amherst
Review type:
Chevy
by Mark joseph on 07/31/2024Mostly it was good. I had and still do have some issues. Description of vehicle was a little misleading. Supposed to have floor mats and doesn’t. Little leak in the exhaust that I’m going to see if they’ll fix itCustomer
by Lubeman50 on 07/17/2024My wife was looking for a 4wd vehicle with a third row seat to be able to put 4 car seats in. The best part The vehicle we purchased had everything she wanted and was below the cost she wanted to spend..thank you...Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Maria2024 on 03/03/2024Excellent service and very easy, smooth transactionHi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
23 Jeep Grand Cherokee
by BIGSCOTTY on 02/12/2024Since it is almost impossible to lease anymore under $500 I decided to buy instead . I had a Chevy Blazer for last 3 years and it was plaques with issue and recalls and didn’t want to get another one of those I searched a 300 miles radius… for a 2023 vehicle low miles and the best deal I found was at Auto Nation in Amherst Ohio The only issue I had was there was a decent size dent on the hood that was not repaired before I drove the 3 hours to get The vehicle looked barely used and only had 6500 miles I’m happy with purchase but I wouldn’t have accepted it with the dent if I wasn’t 3 hours each wayHi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (440) 296-3021 to speak to our manager directly.
Leasing new Escape
by MaryLou on 01/06/2024Experience was wonderful! Jeff Wells the sales guy was great and the leasing agent Sam Lee was great also! Very professional and helpful. 5 stars to both gentlemen!Hi Marylou, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Amherst! Feel free to stop by if you ever need any more help.
Rav 4
by Emline7 on 11/09/2023They are a very nice car dealer. We purchased a 2018 Rav 4 . It didn't have a owners manual so they are presently retrieving one for us.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice Dealer, no pressure
by Emlines on 10/31/2023All of the staff was very knowledgeable and helpful. They answered all of our questions.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Sales Experience
by JCHAP05 on 07/31/2023I have bought many Fords and I think that this was one of the best if not the best experience I have had. I recently had a no haggle, stress free buying experience at AutoNation Ford Amherst. The whole team was great. They gave me a fair… assessment of my trade in and worked with me to put me in my new Ford. The internet manager Jeff is always great at getting you what you need and connected with all the right information to help you make your purchase. He also reaches out from time to time via phone and email to see if there is anything he can help with. There is never any pressure. My salesperson Jordan went above and beyond to make sure the deal worked for me. He was friendly and hardworking through the whole process. He made me feel very confident he had my best interest in mind. The Finance Manager Sam was very professional, precise and did not try to upsell me on things I did not need. He made everything super easy with digital signatures and kept the deal moving efficiently. I would highly recommend this dealer and their great team to do business with. This experience was very fair and time saving.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Amherst and we hope to be of service again in the future.
Very easy to deal with and very accommodating.
by ChrissB on 07/09/2023We purchased our preowned car from AutoNation Amherst. We did not to intend to buy from them (they are about 50 miles from us) but they had the car we wanted and that is not easy to find-right car, model, color and very low miles. The whole… purchase process took about an hour and was very easy. Matthew H was great and very accommodating. Thank you.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
New Escape purchase
by Beth Alheit on 07/06/2023Excellent experience purchasing my new beautiful silver Escape! Great service, sales & management.Hi Beth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Treated Very Well
by R Colman on 07/05/2023I was searching Autonations web site looking for a Dodge Charger and found what I was looking for at Autonation Ford Amherst. Knowing I had an hours drive to look at the car I asked my salesman Matt Cox to drive the car for me before I made… the trip to the dealership. I had dealt with Matt recently and trusted him to give me an honest opinion of the Charger. After his examination and driving the car for me he was spot on with his evaluation and even pointed out minor scratches in the paint. I appreciate honesty. Thanks to Matt I now own this 2020 Dodge Charger.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. Don't hesitate to call us if you ever need anything. Be safe on the road!
The
by Jessica on 06/26/2023Matt was so helpful!! His patience was appreciatedHello Jessica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Salesman, Low Stock
by DamienNova on 05/26/2023Nate really took great care of me. The process was very easy.... AFTER I found a car. The stock of used vehicles is very very low and all the cars I really wanted needed to be serviced. But a satisfactory experience all in all.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Excellent Experience
by MillerTime on 04/28/2023I was really impressed with the great selection of cars they had, along with the professional sales associate, John! He’s just an everyday guy that listened to what we asked for and delivered! We will definitely be returning!!!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
AutoNation Ford Amherst
by The Rutti's on 04/10/2023updated 04/17/2023Jeff was very sincere, personable and knowlegable and found us the exact car we wanted.Jeff, John, Sam, walked us through everything and did all they could to make it a painless and pleasant experience and it was! It was our third new car… from AutoNation and it was the best experience that we have had ! We will be back.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great
by Jerry on 01/25/2023I recently purchase a 2017 Lexus RX 350 from this dealership and the sale persons were very helpful with the sale.Jerry, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
You will not be disappointed!!!
by jmitter01 on 01/08/2023I recently purchased a used 2020 Ford Escape. My salesperson was awesome and the vehicle was more then I could've asked for at an amazing price. I have never had a vehicle with so many features. About the only thing it doesn't do is cook… and serve you breakfast...although I haven't read the owner's manual so it might. Seriously though, from start to finish I was out of the dealership in less than 3 hours.Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Greatest birthday present ever!
by Joseph Russo on 01/05/2023Had a great experience buying my first car from a dealership! Darian was the best man for the job in assisting me in making sure I got into a good vehicle and at the best possible deal. I do highly recommend!Hi Joseph, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Jeff Wells is Excellent - Will Buy Our Next Car From Him!
by Nate Reed on 11/11/2022Hands down, the best car buying experience. We worked with Jeff Wells as we ordered a brand new Ford Bronco. Jeff is incredibly honest, transparent, and properly managed our expectations. Jeff has integrity and was all about the customer… throughout the entire process. As long as Jeff is selling Fords, we will now be a Ford household returning our business to Jeff. In a time when dealers are taking advantage of customers due to allocation, too much demand, and supply constraints, Jeff Wells was a rare exception who did the opposite as he very much took care of us, treated us with respect, and sincerely valued our business.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Speedy! Professional and RESPECTFUL
by Ryan on 06/22/2022They are very nice to work with, no gimmicks. No markups. Give more than fair trade in value and honor discounts on new vehicles. They have my business for life. Other dealers are taking advantage of short supply. They are treating… customers as business as usual. The supply will increase again and customers will remember who was fair during these times and who were GREEDY!Ryan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great Purchase Experience
by Don C on 05/13/2022Auto Nation Ford provided a very satisfying experience during my truck purchase. During these limited inventory days it was nice to see Ford f150 trucks on the lot. I would like to thank the sales team Tony, Jeff for ensuring my sales… experience was first class. From the initial greeting to the final finance meeting everything went smoothly and was very professional. Thanks again!Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Mark, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3021 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
by Neil Snied on 08/02/2024