Customer Reviews of AutoNation Ford Amherst
Review type:
Customer
Truck recall
by blayne77 on 08/08/2023Called got appointment asap, my truck was in and out the same day.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Excellent Sales Experience
by JCHAP05 on 07/31/2023I have bought many Fords and I think that this was one of the best if not the best experience I have had. I recently had a no haggle, stress free buying experience at AutoNation Ford Amherst. The whole team was great. They gave me a fair… assessment of my trade in and worked with me to put me in my new Ford. The internet manager Jeff is always great at getting you what you need and connected with all the right information to help you make your purchase. He also reaches out from time to time via phone and email to see if there is anything he can help with. There is never any pressure. My salesperson Jordan went above and beyond to make sure the deal worked for me. He was friendly and hardworking through the whole process. He made me feel very confident he had my best interest in mind. The Finance Manager Sam was very professional, precise and did not try to upsell me on things I did not need. He made everything super easy with digital signatures and kept the deal moving efficiently. I would highly recommend this dealer and their great team to do business with. This experience was very fair and time saving.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Amherst and we hope to be of service again in the future.
ford fiesta air-conditioning service
by domer88 on 07/31/2023jessica was very helpful throughout. rodney was also considerate and professional. i am also very grateful that lonnie, the general manager in amherst got involved and found a way for me to be able to manage this situation. i accept my… responsibility in this matter. it was nice to be told by the general manager and autonation corporate headquarters that the company also had responsibility. thanks again for your effort and consideration in this matter.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales and Service
by Madelyn on 07/23/2023Sales team was so friendly and the managers were so nice but when I started having issues with my car my sales man and manager wanted nothing to do with me. They sent me to the service team and my issues still haven’t been resolved. I took… the license plate that advertises for your company off my car because I wouldn’t recommend a free car to someone from this location.Hi Madelyn, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (440) 296-3021 to discuss what we can do to help.
Problems with panoramic sun roof “trim”
by michael on 07/21/2023Sean did a great job steering us through this difficult problem. Note to others: if you hear a strange noise coming from the space between the sun shade and the sun roof, take it to the dealership, do not open anything. There is a piece of… plastic “trim” (not covered by the Platinum warranty ) that is held up by 4 pieces of 1” x 1” double sided tape, about 8” by 2’ that has failed twice.Hi Michael, thank you for taking the time to leave us feedback. We hope you have a great day!
Service 6/18/2023 with Shawn V.
by SMiller on 07/19/2023I am always confident having my car serviced. They are always thorough and timely. Always tell you what you need and future needs.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Fast Service
by LayneLD on 07/19/2023Fast and friendly service. Service was very fast.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Collision
by P1526Pi75 on 07/15/2023Ed, our collision representative was great along with the technicians in getting our vehicle repaired in time for us to use it on our vacation.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Annual Maintenance
by Courtney on 07/10/2023Service is always great . Went for a oil change and tire rotation and was out in a good time . Every one there is always helpfulHi Courtney, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Very easy to deal with and very accommodating.
by ChrissB on 07/09/2023We purchased our preowned car from AutoNation Amherst. We did not to intend to buy from them (they are about 50 miles from us) but they had the car we wanted and that is not easy to find-right car, model, color and very low miles. The whole… purchase process took about an hour and was very easy. Matthew H was great and very accommodating. Thank you.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Tire Repair
by Andy2dito on 07/07/2023Had to take my F-150 into AutoNation on an emergency when my rear tire was punctured. I was sent back to Rod who took excellent care me. Got me in and out in about a half hour. Although the tire had to be replaced and they didn't have… the particular brand on site, Rod and the rest of the crew there were very pleasant and accommodating and scheduled me for a return to get a new tire installed. Took my truck back on the following Thursday and the tire was replaced and I was back on the road as normal. Thank you!!!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
New Escape purchase
by Beth Alheit on 07/06/2023Excellent experience purchasing my new beautiful silver Escape! Great service, sales & management.Hi Beth, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Treated Very Well
by R Colman on 07/05/2023I was searching Autonations web site looking for a Dodge Charger and found what I was looking for at Autonation Ford Amherst. Knowing I had an hours drive to look at the car I asked my salesman Matt Cox to drive the car for me before I made… the trip to the dealership. I had dealt with Matt recently and trusted him to give me an honest opinion of the Charger. After his examination and driving the car for me he was spot on with his evaluation and even pointed out minor scratches in the paint. I appreciate honesty. Thanks to Matt I now own this 2020 Dodge Charger.Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Amherst. Don't hesitate to call us if you ever need anything. Be safe on the road!
My last service
by H. Wesley on 06/25/2023updated 07/05/2023My last service was all around good. Although after driving a realized some things was amiss and I have to go back and have them fix it cause my car is off. I drive 2018 Volkswagon Passat with the technology package. My front assist… can't/won't turn on and my emergency brake has been disabled. I would have given 5 stars but this last repair wasn't the that deserves 5 stars.Hi, we are deeply disappointed by your experience at AutoNation Ford Amherst. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3021 to discuss what we can do to help.
1970 Ford Maverick Alignment
by lwheelz on 06/30/2023Ronnie-Service Tech, did a great job on the vehicle. Explained things well and handled carlike his own. Very pleased. Rod-Service Mgr, always easy to deal with a very helpful. This is my FORD dealership of choice.We are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bronco
by chriss6978 on 06/27/2023Got my first oil change on my 2022 Bronco and everything went smoothly, from checking in to check out. Thank youHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford Edge Maintenance
by Kmsh628 on 06/26/2023Autonation performed repairs in a timely fashion and kept an open line of communication throughout the process.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
The
by Jessica on 06/26/2023Matt was so helpful!! His patience was appreciatedHello Jessica, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Parts Department is excellent
by Thomas K on 06/16/2023I needed a hard to find part and the parts guy did an excellent job helping me out. He actually went out of his way to get the right part. Outstanding.Hello Thomas, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service is always excellent
by Mr. Johnson on 06/15/2023I am always greeted with such professional and personable service.Hello Johnson, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
happy customer
by Mommo01 on 06/02/2023It was a great experience! Everything was taken care of in a timely fashion!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Stephanie Mavis on 07/18/2024