Customer Reviews of AutoNation Ford Amherst
Review type:
Customer
Amazing service
by Sarah S on 02/15/2025I received the wrong gas due to an error of the gas station and had some major problems with my car. Mary was amazing and provided friendly, knowledgeable, and prompt customer service. She also helped deal with the insurance claim from the… gas station. A+ service!Hi Sarah, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy
by Mark joseph on 07/31/2024Mostly it was good. I had and still do have some issues. Description of vehicle was a little misleading. Supposed to have floor mats and doesn’t. Little leak in the exhaust that I’m going to see if they’ll fix itHello Mark, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (440) 296-3021 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Customer
by Lubeman50 on 07/17/2024My wife was looking for a 4wd vehicle with a third row seat to be able to put 4 car seats in. The best part The vehicle we purchased had everything she wanted and was below the cost she wanted to spend..thank you...Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Maria2024 on 03/03/2024Excellent service and very easy, smooth transactionHi, we're happy to hear you had such a positive experience with our team! Drive safe, and we'll see you on the road.
23 Jeep Grand Cherokee
by BIGSCOTTY on 02/12/2024Since it is almost impossible to lease anymore under $500 I decided to buy instead . I had a Chevy Blazer for last 3 years and it was plaques with issue and recalls and didn’t want to get another one of those I searched a 300 miles radius… for a 2023 vehicle low miles and the best deal I found was at Auto Nation in Amherst Ohio The only issue I had was there was a decent size dent on the hood that was not repaired before I drove the 3 hours to get The vehicle looked barely used and only had 6500 miles I’m happy with purchase but I wouldn’t have accepted it with the dent if I wasn’t 3 hours each wayHi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (440) 296-3021 to speak to our manager directly.
service review at autonation
by larry w on 01/10/2024the service consultant was very thorough in setting up all my required service and detailed myprepaid vouchers statusHi Larry, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Leasing new Escape
by MaryLou on 01/06/2024Experience was wonderful! Jeff Wells the sales guy was great and the leasing agent Sam Lee was great also! Very professional and helpful. 5 stars to both gentlemen!Hi Marylou, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Amherst! Feel free to stop by if you ever need any more help.
New Tires!
by Shite1986 on 12/01/2023Kaitlin was my service specialist and was great! She got me in quickly and the service appointment was less than expected in time and cost.Hi, thank you for your kind review; we are happy to pass along your comments to Kaitlin here at AutoNation Ford Amherst! Feel free to stop by if you ever need any more help.
One of the best
by KimmieAnn on 11/24/2023I bought my truck a little over two years ago through Auto Nation. They were great when I bought the truck and they continued to be one of the best with their customer service. I never have issues when I come in for my vehicles scheduled… maintenance. Always friendly. polite , easy to talk and timely.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Car repair/detail
by Khuskey89 on 11/19/2023Everytime we take our vehicle in to be serviced we always have issues and then feel like we're being blamed for their mistakes on our vehicle. There are 2 different discrepancies between the serviced department and us the owners. We do not… feel comfortable enough to return to this place of business once we get our vehicle back for good. I will say that some of the issues were taken care of after mentioning our concerns. This has been an on going issue with the same service department and being verbally attacked by a family member of the dealership since we bought our 1st car from from. I will say that Jessica had our best interest, the entire time she was managing the oversee of our vehicle. She answered all of our concerns and even when we were a bit overwhelmed with the details at times, she didn't give into our frustration and treated us very well. She went above and beyond for us and rod helped fix the concerns we had as well.Hello, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (440) 296-3021 to discuss what we can do to help.
Oil change
by SheriMack on 11/15/2023Shawn was very helpful. Quick drop off. I received a text that I needed a new battery. He called me with pricing and got it done in a timely manner.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Rav 4
by Emline7 on 11/09/2023They are a very nice car dealer. We purchased a 2018 Rav 4 . It didn't have a owners manual so they are presently retrieving one for us.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice Dealer, no pressure
by Emlines on 10/31/2023All of the staff was very knowledgeable and helpful. They answered all of our questions.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Totally satisfied, as usual.
by Frank Bon on 10/24/2023Bought my Mustang GT four years ago at Auto Nation Amherst. Got the car I wanted at a very good price. I have continued to get service there even though it is further away than other Ford dealers. I keep going there because they are… courteous, efficient, and mostly because they take good care of my car.Hi Frank, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great and thorough service
by Chris G on 10/23/2023Shawn V, the Service Writer goes above and beyond the scheduled service. My hood latch on my Ford FLEX would not stay closed. Shawn degunked the latch and had me back on the road in 5 minutes.Hi Chris, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!
Flood fix
by Giddyupp1 on 09/18/2023Due to bad storms and flooded streets which I got caught in my Explorer had to be towed d/t water getting in. Everything was taken care of. Electronics , new carpeting, then cleaning and sanitizing. Looks brand new. Running great.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change/ vehicle inspection
by Edgeman on 09/11/2023Vehicle checked in quickly, work performed and completed as promised. Vehicle returned clean, pulled up front for my access. Service Advisor reviewed inspection report and recommended action items. Very professional and knowledgeable.Hi Edgeman, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Bumper Repair 2020 EcoSport
by Alisn19 on 09/01/2023Repairs to my 2020 EcoSport were satisfactorily completed in a timely manner. NOTE: The repair was covered by my Nationwide Insurance policy. So I don't know if the repair costs were were fair and appropriate.Hi, thank you for taking the time to share your feedback with us. Please don't hesitate to reach out if there's anything additional we can do for you.
4 New tires/front end alignment
by Dflynnhdrk on 08/30/2023I had an appointment and arrived on time, but the service center was slammed with customers. I chose to leave vehicle there and they texted as well as called me when it was ready. Everything went great.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Great service
by Jared C on 08/31/2023Quick service done right love these guysHello Jared, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Customer
by Edward G on 08/25/2023My service advisor, Sean, was very informative and honest with my vehicle assessment.Hi Edward, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Stephanie Mavis on 07/18/2024