Customer Reviews of Summit Toyota
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The following reviews are more than two years old. They are not included in the overall rating.
16 sales reviews
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Best in town
by Odie7944 on 12/09/2016I shopped like a madman. Lots of emails, several phone calls and more than a couple store visits. Summit beat everyone, hands down. My salesman, Mike, was quick to respond, informative and highly knowledgeable about the product and… programs. My expectations were exceeded at Summit.Lowest price we found!
by bertieb on 10/07/2016As an engineer, I've been accused of being too analytical (mostly by my husband). I spent a lot of time researching Vehicles before deciding on the Highlander. I spent even more reaching out to dealers from Cleveland to Columbus. Shannon… Swinehart at Summit not only answered all of my questions, she got me the price that I wanted without headache or hassle. I made the drive and found everything as I had hoped it would be. I love my Highlander and would highly recommend Shannon and Summit.Fantastic experience
by jaquig223 on 10/04/2016Frank, Bill and Jamie made my experience exciting and fun! I got the car I wanted, affordably and without hassle.Love my FJ!
by douglasm1 on 10/04/2016Thanks to Dave Datsko I was finally able to land the FJ Cruiser of my dreams! My truck was as described. No surprises. It was worth the drive to get what I wanted, at my price! Thank you, Dave!They break verbal contracts
by vmaxmotorcycle on 08/22/2015I had a verbal contract with John Heslep of a price we negotiated on a vehicle I was going to buy. Went back a week later to have the vehicle inspected by my mechanic which was $100. Went back to the dealership after my inspection to… purchase the car and John informed me that price of the car was now $700 more then what he told me. This did not include tax, title, or fees. He tried to negotiate a new price higher then what he originally told me after our verbal contract. I will never go back to Summit Toyota of Akron. Don't lie and deceive the people you keep you in business. Very poor work ethic!!DO YOUR HOMEWORK!
by Neveragain2015 on 01/09/2015Please do your homework before visiting this dealership & have printouts of the deal you expect to get, otherwise you will get Ripped off like I did.The way it should be!
by mitchad on 01/05/2015I had a fantastic experience with Shannon and Bill at Summit. They made sure that I got the Highlander that I wanted and the financing that I needed to make it happen. From start to finish, their friendliness and professionalism were… world-class. Thank you!Take care of your customers
by mhays060 on 01/05/2015I called and spoke to a Mr. Treadway at Summit. He told me 'the system' was down and that it should be back up and running same day and would call me back. That was a week ago, with no call back. I was in the process of turning in a lease… and converting to a purchase vehicle (my second). I emailed Summit. No response. Whatever happened to customer service? Sadly disappointed.Plummating Value
by mflicker1 on 04/21/2010First of all, I am somewhat ashamed at how I was "taken in " on this deal. I had purchased a Honda Accord from a different Montrose Dealership which turned out to be a lemon. I went to Montrose Toyota Akron for considerations and traded… for a Lexus SUV. Now, 6 months later, it is worth half the value I paid for it. I also returned home the day I bought it to find out the front brakes were bad. Buyer beware !!!!BIG [violative content deleted]
by fouad on 04/19/2010I am working in Iraq with USAF [War zone]. I fouad a car for my wife in PA. I live chat with the saleman. We agreed to the price. Please see a copy of conversation. Me: [2:35:37 PM] Give me 30 min. I will contact you but please, please,… I will not pay one dollar more than $11K. So don't let me go for nothing please Saleman: [2:36:22 PM] 11k plus the tax,title and fees correct? Me: [2:38:37 PM] No, 11K + tax only. I will register the car in PA. No dearler fee. No documentain fee. No any other dealers exp under any name [Saleman: 2:42:34 PM] Okay Adel head on down to the MWR and give my sales manager a call again the number is [violative content deleted] he will have to speak with you so you two can finalize this deal. After that, I walked two miles to reach a phone. The price jumped to 12,155 without tax. BIG [violative content deleted]for vehicle that cost 14000$ i will end up paying around 25000$
by artusam on 01/13/2009be careful with these guys, 2 years ago i came here to purchase a vehicle and got scewed up. i came the with 5000$ for downpayment but my money they put for warranty and all other crap that i even didn't know about. bank financed me 15000… that in 5.5 years it will be 19000. be careful when you by don't be stupid like me.would buy there again
by pmk1 on 01/02/2009We bought a Sienna at Montrose Toyota in June. Garrett was our salesman. We started the process with one of the "get a quote online" places (probably here at Edmunds.com) We had been looking at Siennas for months. Garrett was very… patient with us, and helped us get the van we wanted at a fair price. There was one point of miscommunication about who would get the rebate dollars, but that was resolved quickly. We are looking for another car now and Montrose Toyota is a place we would buy from again.Montrose Disappoints
by toyotabuyer4 on 08/01/2008Toyota is fine brand, but Montrose is just another car dealer. We discovered a chipped windshield on the trip home after closing the deal. We called them with an hour after leaving the lot to let them know. Since we live over 2 hours away,… they told us to have it fixed close to where we live, and to send them bill. After sending them the bill, they reimbursed us for less than half of what it cost us. They also failed to send us the Certified Warranty info for over two months after we asked for it. Overall, they're just another dealer that's nothing more than mediocre.No contact
by sad11 on 05/16/2014updated 08/03/2025Was told they would call me back and never didHighly Recommended!
by th66 on 03/07/2013updated 08/03/20252010 Toyota Corolla purchased 2/23/13 Painless experience - great deall....in and out in less than 2 hours! Stephen R. was our sales rep and he was very knowledgeable about the car. Thanks so much, GREAT experience, highly recommended.… Drove down to Akron from Cleveland...worth the drive!!Top notch service from REAL people
by lovemycar29 on 02/06/2014updated 08/03/2025I cannot recommend Big Al and Shannon at Summit Toyota enough! I spent a lot of time looking and had some pretty specific needs (includting help with my credit). Shannon, Al and Bill K. not only helped me find the right vehicle, they made… sure that it was affordable for me and my family, while treating me with both kindess and respect. Thank you, Al and Shannon!
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About our dealership
At Summit Toyota we value our customers! We are the only Toyota dealership that extends the manufacturer's 2 year Free oil changes to up to 5 years or 50,000 miles of free oil changes for all New Vehicles ($1000 value)! We offer fair pricing and are not charging above MSRP for Ohio buyers on most new vehicles.
In addition, all of our Pre-owned vehicles that are 9 years behind the current model or newer with less than 90,000 miles come with our “Lifetime Powertrain Guarantee.” You can buy with confidence since all of our quality Pre-owned vehicles are completely Safety checked and Certified Preowned vehicles go through up to a 174 point inspection!
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- Authorized Parts Store