Customer Reviews of Parkway Subaru
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BEST of the BEST
by Alan Needleman on 07/29/2025
The absolute BEST dealership in every single way. They will make your car buying experience as smooth and easy as possible. From the beginning to the end, they will take the time to be extremely thorough and explain in terms that you can… understand! They literally stand behind their product! Everything that I was told by friends and family who have purchased here before IS TRUE!!! In addition, they give an awful lot back to the community, which once again separates them from the rest. They are more than deserving of all of the accolades that they have earned!!!
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29 reviews
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BEST of the BEST
by Alan Needleman on 07/29/2025The absolute BEST dealership in every single way. They will make your car buying experience as smooth and easy as possible. From the beginning to the end, they will take the time to be extremely thorough and explain in terms that you can… understand! They literally stand behind their product! Everything that I was told by friends and family who have purchased here before IS TRUE!!! In addition, they give an awful lot back to the community, which once again separates them from the rest. They are more than deserving of all of the accolades that they have earned!!!Professional
by Floyd Butler on 07/18/2025updated 07/23/2025Very easy to deal with and very transparent.Trusted Subaru Dealership
by Keith and Emily on 07/18/2025David Shaffer is an excellent salesperson. He has an amazing personality. He took all the time we needed to answer our many questions and continues to do so.A new Forester, our third.
by Robin on 07/03/2025Informative & friendly service. No “rush job” on the sales pitch. Took plenty of time to familiarize us with all aspects of the car operation.Love, love, love my new subaru
by SR on 06/02/2025The service was impeccable. Craig Nelson was knowledgeable, thorough and fair. The process was well thought out and the follow up is amazing.Great Salesman at Parkway Subara
by Dee Bumbera on 05/13/2025From the moment I made inquiries into Parkway Subaru on the internet, I was offered all kinds is assistance. My trade-in vehicle was appraised online. An appointment was set up for me to meet David Shaffer. He couldn’t have been any… friendlier, knowledgeable, patient, and attentive. He was not pushy, answered all my questions, and worked a very fair deal for me on a new Hybrid Forester Sport model. He made follow up service appointments and walked me through all the features of my new car. There was no pressure to buy add-ons, though they were offered. I’d do business with him again and recommend him in a heartbeat. I would also like to put in a good word for the sales manager and finance manager. It was an excellent buying experience.Thank you so much for taking the time to share your experience! We’re thrilled to hear that David Shaffer and the entire team at Parkway Subaru made the car-buying process smooth, informative, and pressure-free. We're proud to have earned your trust and your recommendation. Enjoy your new Forester Sport Hybrid—and welcome to the Parkway Family! 🌟🚗
2025 WRX modern day muscle car
by Bob on 04/29/2025Parkway Subaru was again awesome to work with. We have purchased two new Subaru cars in the last year and have been very impressed. We went in with a car in-mind and when we told Garrett what we were really hoping for, he set us up with… exactly the car we wanted. My wife has not been so giddy about driving a car in years. Thank you all!Excellent car buying experience!
by KTL on 03/04/2025I am extremely pleased with the all around level of customer service at Parkway Subaru! My sales representative Garrett Baysden made my entire experience seamless and stress free. Garrett was professional, extremely knowledgeable and… efficient. He came in on his day off the next morning to complete the sale with my husband present also. Everything was timely and ready to be finalized. In addition, I very much appreciated the extra time Garrett took to familiarize my husband and I with all the new technology of the car. The dealership which is family owned and Garrett are outstanding! I highly recommend this car buying experience.Garrett and Eric Made It Easy!
by Kate on 03/04/2025Garrett Baysden was fantastic to work with. He's enthusiastic without being pushy. Eric in finance was informative without being pushy. The whole experience was as pleasant as could be. And the car itself, a pre-owned Subaru Crosstrek, is… an absolute dream! Our mechanic told us he'd never seen door jambs so pristine on a used vehicle. :) I'd definitely recommend Parkway in general and Garrett in particular!I didn't go to buy a car.
by M Conboy on 12/24/2024I went to Parkway Subaru to test drive two vehicles. I had no plans of buying here because I had found both cars at other dealerships for slightly less money. I am always skeptical of buying a new vehicle and I didn't believe Parkway… would match sales prices from other dealerships. However, I had a very pleasant buying experience at Parkway Subaru. Garrett was very informative and professional and the dealership offered me a final price that I couldn't refuse. I definitely recommend Parkway Subaru of Wilmington for your next new car.Great Experience!
by Lucy Whaley on 12/23/2024We recently purchased a Subaru and had a very good experience with salesman Garrett Basden. He was cordial, polite, and helpful. I feel we could reach out to him any time with questions or help learning our new vehicle. I would recommend… him to anyone looking for a new or used car!New 2025 Forester
by Dave on 12/11/2024Recently leased my first new Subaru Forester from Parkway Subaru, in Willmington. I worked with Craig Nelson on the details in leasing vs purchasing. He provided my wife and I with a number of good reasons to lease a vehicle. After taking a… test drive, we decided to lease. The leasing process was a pleasing experience, and we are looking forward to our second visit to learn more about all the new features.Thankful!
by Debbie on 10/13/2024From the moment we pulled into the location and until I drove out in my new Subaru, it was a great experience. I felt comfortable and was treated so well! I would highly recommend this dealership and if you can work with Jeremy Race you… will not be disappointed.Parkway Blew Me Away
by Joe B on 10/01/2024No pressure. No games. No manipulation. Ozzie listened to what we were looking for and he delivered. He was also very thorough explaining all the features of two different models. Even the dreaded finance guy was very straight forward and… patient with all my questions. Truly the easiest car buying experience I have ever had.Purchase of Used Subaru
by Richard Fayko on 09/22/2024updated 10/01/2024Brian was very helpful and patient with us. He did all that we asked. Super nice guy.New SUV
by Terry Scott on 09/03/20242 weeks ago our daughter bought a new 2025 Subaru Forester from Jeremy Race and since we saw it we to thought about a new vehicle. So we were in contact with Jeremy Race and he did some numbers and helped us decide on getting a new Subaru… Forester so we did 1 week after our daughter got hers. We looked at other SUV's in this class and we liked the Forester. Plus Subaru has the highest rating for safetyGreat experience
by POF on 08/20/2024Mike Sergent made the car buying experience easy and strsss free.Nice job
by DDW on 08/14/2024Process was easy. Everyone was knowledgeable about the product.Good Warranty
by Jim on 08/05/2024updated 08/14/2024Salesman listened to our needs and respectively reacted. Great knowledge of vehicle and safety systems. Was a professional !I was treated amazingly. Very transparent!
by RSM on 07/28/2024Ozzie Espinado did a marvelous job! He was very up front & never pressured me. Just like the past days when you could walk into a car dealership & have a heart-to-heart discussion. There is a LOT to be said about dealing with a family… owned & operated car dealership. By the way, I love my new Subaru Outback Touring! I can understand why there are so many Subarus on the road in Wilmington!Excellent service with knowledge of their vehicles and process
by Barb on 07/22/2024I expressed interest in a particular vehicle via the internet. I was messaged soon after and given a name to contact when I got to the dealership. A senior agent, Jeremy, helped me look at the car of interest. It didn't have some of the… features I was wanted so he tracked down one that did. We negotiated some (they were very timely - not keeping me waiting long at all) and I agreed to the price. After that, all the paperwork was done pretty quickly. Jeremy took the time to explain the features of my new car in detail (appreciated!) and then I was on my way. A very pleasant and easy experience - thank you!
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
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About our dealership
Parkway Subaru, located at 5924 Market Street in Wilmington, NC, is committed to making sure that you receive exceptional service for all of your Subaru needs. Whether you're a Wilmington local, or one of our neighbors in Hampstead, Leland and Southport, NC, we are committed to giving you a dealership experience that surpasses your expectations. We are family owned and operated and are proud to very involved in the local community. Come experience the Parkway Difference for yourself today!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- English
- Spanish
Thank you for the kind words! We’re so glad David made your experience such a positive one. His patience and dedication truly set him apart. We appreciate your business and are here anytime you need us!
by Parkway Subaru on 07/18/2025