Customer Reviews of Crossroads Ford of Wake Forest
Review type:
Crossroads Ford
New Truck Owner
by Buckeye on 07/07/2025Very professional and helpful staff. They were able to help me with my questions and direct me towards the right truck to purchase for my needs.Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Routine service
by Ralph25 on 07/10/2025Very easy, convientHi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Customer, beware of this business
by mehosh53 on 07/07/2025I took my 2010 Ford Focus SE to be repaired at Crossroads Ford.. The cost of the repair was more than what the car was worth, so I decided not to have the car repaired. When I received the bill, I was surprised to see a bill for a… diagnostic test. I did not ask for a diagnostic test and told the service dept I had a leak in the power steering unit somewhere between the unit and steering column that needed to be fixed. I asked the service supervisor why I am paying for a diagnostic test when I didn't ask for one. I was told every customer pays for that test when they bring their car in for service. This is the last time I will bring any car into Crossroads Ford for service. I feel they cannot be trusted to do honest fair work to my vehicle without adding on unnecessary fees and performing work that is not needed. Customers read the fine print .and get a quote in writing, on all work before it is performed.Thanks for the feedback. We did try reaching out by phone and email to review your visit, but never heard back. If you ever want to revisit it, please let us know.
I responded to your E-mail the next day. Here is a short version of what I wrote in the E-mail. I knew what was wrong with my car and did not request a diagnostic test. That was wasted time for the mechanic and wasted money for me. I wanted the leak fixed, if possible and if it could not be fixed to return my car. I did not ask for a diagnostic test to tell me what else needed fixing. You rung up the bill and did no work on my vehicle. That is why I am warning anyone that brings a car to Crossroad Ford to be wary of hidden cost and unnecessary work performed on their vehicle. Learn from this and do a better job servicing your customers. As I stated in my E-mail you not only lost a service customer but also two sales of new car's.
Crossroads Ford
by 2025explorer on 07/07/2025Great experience. Joseph our salesman was very helpful and knowledgeable. The whole process was very smooth. My only concern is that all the contracts were electronic and instead of paper work we were given a memory stick at the closing.Hi, thank you for leaving such a great review and high star rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2025 Maverick XLT
by Dulcimer Dan on 03/27/2025Purchased from Richard Hostetler at CrossRoads Ford of Wake Forest, NC. Very happy with this purchase. No pressure sales. Would highly recommend.Hi Dulcimer, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Mr.
by Jerry123 on 02/27/2025Luis is the best. Always gets me right in and fixes my problem. He is very professional and caring about me as a customer.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
First time car buyer amazing experience
by Kethan k on 01/17/2025updated 01/24/2025I recently purchased a 2025 Ford Mustang and highly recommend working with Brandon, who provided a great deal and excellent transparency. I also appreciate the manager and team's assistance in finalizing my financials quickly.Hi Kethan, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Ms. Cheryl on 01/17/2025updated 01/24/2025I made an appointment for 11:00 and on my way home 65 minutes later. My car continues to run smoothly. I am very pleased with the service I received.Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!
Ford maverick
by Ford326 on 01/23/2025Excellent experience at Crossroads Ford. My salesman Mike Kramer was very knowledgeable and got me just what I wanted.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Crossroads Ford of Wake Forest, Inc.! Safe travels!
Great service
by Caroline J on 01/17/2025Service was great and Danny was super friendly and helpful. They diagnosed and solved my issues first time.Hi Caroline, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Battery replacement
by Garrett on 11/22/2024updated 12/03/2024Got car towed needing new battery, had it fixed up and back on the road in no time!Hello Garrett, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
2015 Toyota tacoma
by Will Farrell on 11/19/2024updated 12/03/2024Very pleased with salesman. Went out his way to make me happy fixing minor things on vehicle. Didn't pressure me a lot.Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service
by Justin L on 10/17/2024updated 10/24/2024Very timely, provided a loaner vehicle during service and came in lower than quoted costHi Justin, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Quick Lane Ford
by Bonnie B. on 10/15/2024The wait can be long, but employees are nice and keep you informed with time and recommendations. There is no pressure to tack on additional items either.Hi Bonnie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ford Mach-E
by Mikey G on 10/15/2024Pleasant easy experience. Conducted all via email. We shopped around and Crossroads Wake Forest had Aggressive pricing to earn my business.Hi Mikey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Great customer service!
by Grecia G. on 10/10/2024Disney was a great sales person! he answered all of my questions and made sure we got the car we needed.Hi Grecia., thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for your business! Take care!
Struts and shocks
by Taurus NC on 10/10/2024Very timely and efficientHi, reviews like yours provide encouraging feedback. We hope to be of service to you again! Take care!
First rate dealership
by Walt D on 09/30/2024Purchased from 500 miles away. All went smoothly. Great group of people.Ms
by NancyDav on 09/05/2024Great experience always at this establishment. In and out in 30 minutes.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Crossroads Ford of Wake Forest, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!
Service of my F-150
by Chris D on 08/09/2024Crossroad Ford in Wake Forest NC did a fabulous job service my truck. From the moment my truck entered the service bay I was I constant contact with Danny one of the service assistants. My truck had to have some major work but my warrantee… kick in. The work on the truck was A-1 and after the truck was clean. I bought this truck here at Crossroad and I will buy another truck when the time comes. If you looking for a dealer who treats people with class and helps you through the entire process so you feel good about your purchase or service Crossroads Ford is the best I have ever worked with. Great people !!Hi Chris, your comments keep us motivated and working hard for all our guests! Thanks again for your business! Take care!
Owner, Turf Wizards LLC
by Turf Wiz on 07/30/2024Crossroads Ford of Wake Forest is the best dealership I have ever dealt with. They always try to get me the best deal and are very considerate of my time. They make the buying process as easy as possible. Cameron is the man!Hello Turf, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!
Ford Transit Cargo Van
Ford Bronco Sport
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi, thank you for leaving such a great review and high star rating. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Sydney Turner on 07/08/2025