Capital Ford
Today 9:00 AM - 8:00 PM
Customer Reviews of Capital Ford
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Great place to find your next ride!!
by Robert Tillman on 04/09/2025
These people know what they are doing. Knowledge of the vehicle you are looking for, respect and courtesy. They have it all.
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The following reviews are more than two years old. They are not included in the overall rating.
275 reviews
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Ford Purchase Experience
by Ken2015Edge on 09/02/20152015 Ford Edge. The experience at the dealership was great. CJ was a great salesman to work with.Service
by HEdmonds on 08/31/2015I liked the fact that I was told about service options I was not aware of.Great customer service
by Williams01 on 08/31/2015Your front desk staff, Austin Williams, in particular is amazing. He takes the time to answer any questions I have no matter how crazy they sound and he will repeat it till I understand it. He just makes my experience with Ford a whole lot… easier with everything when I come there. I hope that you let him know from my survey that I appreciate him. I don't want to leave all the other staff members off as well. They all are very courteous.Great finance department
by MrWilkins on 08/29/20152010 Ford Mustang gt. The staff was good but I bought the car and it came with a key looking thing and nobody at the dealership know what it's for,kind of frustrating.The entire staff was excellent...
by RickRacine on 08/27/2015Service ~ The entire staff from dropping off the car to completing the job was excellent...The gentleman that I met as I checked in my car was very knowledgeable. He suggested what he thought was the issue from my description of what was… going on. And he was correct...Great service and very efficient on the time required to do the repairs.WOW Experience
by silverfuse1320 on 08/25/2015I came on the lot just to look. I was approached by a salesman i told him i was only looking i advised him my credit was horrible. He asked what kind of car i was looking for i advised him of the vehicle i wanted. He took me on the inside… to begin completing the paper work it was late in the evening. He called me at work the next day and told me he worked out a deal while it was not the car i had picked out. The one he showed me was fully loaded with everything i wanted in the vehicle. If you have horrible credit like me go to Capital ford Raleigh NC on Capital blvd. They paid off the 1500 I owed on my 2007 pt cruiser that i got from a buy here pay here lot. Thank you Capital Ford for working on my behalf. Your Customer service was outstanding. A special thanks to Rick Stanton my salesman and Aric my finance manager.Knowledgable staff and courteous service
by pigfishlane on 08/24/2015Very attentive and courteous staff, along with employees behind the counter that know what they are talking about for a change and listen to you, very important! This is the third location for Ford Service I have gone to since buying my… Explorer three years ago, very dissatisfied with previous service departments so think I have found a home here for my service from now on, thank you!renewed REDfIRE
by PAWHENSON on 08/23/2015the wait was very long for the part, but now my "RedFire" runs like new. every time i visit the service center i am well accommodated and treated with friendly and courteous professionals. you rock jeff v!Great Experience
by cjpeter on 08/24/2015I purchased a 2016 Ford Fusion. This was the first vehicle I have ever purchased and Capital Ford in Raleigh Capital Blvd made the experience really easy for me. The staff was very helpful.love my ford edge
by eandsturner on 08/23/2015The salesman, Mark Duffy was great. would do business with again. Would also trust him with friends and family. We received a good deal on a used Edge. It was everything we wanted. Thanks!Great Service- disappointed in vehicle
by gardner227 on 08/19/2015Your staff handled my issues in an excellent manner but I am disappointed that the throttle body and brake booster failed with less than 50K miles on the car. I have not had similar problems on any of my Toyota's and one of those has over… 100K miles on it. Right now I think the service department is better than the car you are selling.Fast and easy
by Fleetman5526 on 08/18/2015Terri Rogers made this recent truck purchase a breeze. We have purchased other work trucks in the past and have been pleased every time.Grateful for a human touch
by pmcnair2460 on 08/17/2015The courteous nature of the employees at Capital Ford was evident from the time I stepped on the property. Yes, it is about selling cars and making money, but at the same time making the customer feel as though they made the correct choice… in dealerships. Then after the deal is done, taking the time to make sure I had a full level of comfort with my new purchase went a very long way. Thank you!New truck
by Sammy214 on 08/15/2015Our salesman at Capital Ford Chris was awesome, he answered all of our questions and more, there was no pressure he was very well informed, professional and friendly. Danielle was our finance professional and she too was very professional,… well informed and an excellent source of information. Our experience at the dealership was a very good one, we WILL be back and will recommend friends and family. Sincerely, Douglas Clayton and Shelly Larimer proud owners of a new Ford F-150,Great service
by FordOwner9199 on 08/14/2015Overall my experience was excellent. The sales staff was kind and informative. I appreciated Rich's attention to detail and promptness in responses. I would definitely use him in the future if we decide to purchase another Ford.Not a happy customer
by jzz259 on 08/12/2015I went to receive an oil change, under my maintenance plan. I asked the representative Stewart if they could skip the rotating of the tires because I had just brought new ones 4-5 days before and saw no point in it. He stated that that step… is a part of the routine, and I replied understanding but if he could inform the workers not to this time that would be great. He wrote on the paperwork to skip that step. After waiting for almost 2 hours, I went to check out with Stewart and he acted as if he had a little attitude. I think some was to blame being that his friend (someone the whole staff knew) was present. Then He mentioned that the papers I was receiving showed the grades the car received and what they did to my car and he told me they rotated the tires anyway and I asked even after you told them/ noted below not too?I was reading the paperwork I was receiving to make sure things were straight and to make sure I understood every thing that was done, I do not like to leave with questions that I could've asked while I was there. In the midst of me reading he acted as if he didn't hear me when I asked my question and proceeded a little later to say everything's there as if I was incompetent and was trying to rush me off. The attitude was rude and not needed. I do not feel that he understood the manner and uncomfortable experience he was giving off. I really do not like coming here anymore, especially off of one experience. I am ready for the Maintenance plan to end, that's how bad I felt disrespected. I am thankful for Ford and the maintenance plan, but to be treated as if I am incompetent, especially because the whole staff's friend who was loud and obnoxious was present is not my idea of the Ford brand.Hi I am very sorry to hear about your recent experience and interaction with Stewart. I am also sorry that your tires were rotated when you specifically informed your advisor not to. We really value you as a customer and would like to see if there is an opportunity where we can try to help rectify your experience. I do want to thank you for your feedback as we are always striving to be better. Please give me a call at (877) 660-1721. Sincerely, Dean Myslinski Service Director
Great Job Capital Ford Raleigh/Capital Blvd
by denzelwbabymom on 08/11/2015The staff was amazing. I came in unexpected and they took very good care of me. Stewart and the other gentleman at the desk was awesome(didn't get his name..sorry). They answered all of my questions. Great Job and for the record I… would like to say that when I purchased my car there 2/2015 everyone at the dealership was awesome. My salesman Mr Bert was great and the finance guy Mr Vic was awesome..Thanks again. Vera BarrettSatisfied Customer
by deanblair34 on 08/10/2015I purchased my vehicle from Capital Dodge in Garner, but because I purchased a Ford F150 I chose to take it into Capital Ford for items noticed weren't working. They were extremely helpful and worked it out with the other dealership to see… that the items were working and functional and under warranty. Very satisfied.Excellent, customer friendly service
by jimklingler on 08/10/2015My salesperson, Kenny Burnett, found a great car to fit what I was in the market to purchase. He and the finance group worked to meet the price point I needed. They also prepared as much of the paperwork as they could in advance of me… stepping on the lot. This made for a smooth process when I did arrive. I've had the car now for a few days, and I couldn't be more pleased.Definitely the best dealship in the state
by ucanting on 07/28/2015updated 08/05/2015We were looking for a used Jeep Wrangler Unlimited and within 4 days we received an e-mail from Capital Ford telling us that they had just received one in as a trade in. It was exactly what we were looking for and bought it the next day… after arriving at the dealership. We were treated wonderfully. The whole transaction was terrific. In the past 15 years I have bought all my vehicles from Capital Ford and it is the only place I will ever buy a vehicle from. Fair, honest and a caring attitude are all hallmarks of this dealerships. You can look other places but you won't get a better deal than from Capital Ford. I recommend them to all my friends and family.I love my new car
by kafrazer91 on 08/04/2015I had to wait around longer then i expected. But i am happy with my purchase and happy with how friendly and helpful everyone was.
About our dealership
Robert, we are sincerely grateful for your 5-star review. It's wonderful to know that our team at Capital Ford demonstrated their expertise and respect during your visit. Thank you for recognizing their hard work. We look forward to serving you again in the future.
by cdriver on 04/14/2025