Sir Walter Chevrolet
Customer Reviews of Sir Walter Chevrolet
Review type:
BRAKE REPAIR
by 2023Travers on 02/20/2024I had my front brakes on our 2023 Traverse replaced ($600+) because there was a metal to metal grinding noise and saw that there was some grooving starting on one of the rotors. I paid ($30) to have the rear breaks inspected during the same… visit. I received a video from the technician detailing that the front brake calipers were at 6mm and the rear calipers were at 8mm and all looked good with them. The next day a more severe (then what was heard from the front brakes) grinding noise started in the rear brakes. We don't live in NC but were here for a family medical emergency. Unfortunately, we cannot return to this dealership to address our concern with the technicians inspection because we have returned home.Sir Walter Chevrolet
by RC Pepper on 02/15/2024They have a new vehicle photo machine and now charge $165.99 for diagnostics. It used to be if you did the repair that charge was removed. Now it stays.Very, VEry, VERY expensive repair adder.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (919) 787-3700 to discuss your concerns, as your satisfaction is of utmost importance to us.
Chuck Urwin
by Chucktheduck on 04/25/2023Just showed up at the last minute. Michael Penick was great! Easy in, easy out! Pretty darn good!Your satisfaction is important to us, so we want to sincerely thank you for choosing Sir Walter Chevrolet Company and we hope to see you again soon!
Bad experience
by Unsatisfied on 03/03/2023Made an appointment but Sir Walter didn’t look at my car for an additional 8 days, then charged me the diagnostic charge of $165, plus $20 for “fees” plus tax for a total of $200 - and they didn’t even get a complete diagnosis “without… taking the car apart”. I will go out of my way to NOT recommend Sir Walter Chevrolet.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (919) 787-3700 to discuss your concerns, as your satisfaction is of utmost importance to us.
Odd Issue with My Equinox
by LoriAnneTCF on 06/08/2022Michael and team were great at resolving yet another odd issue with my vehicle. He was also concerned with my time spent at the dealership.We appreciate the kind words, LoriAnneTCF. We look forward to seeing you again in the future! Sincerely, Sir Walter Chevrolet Service Manager 919-787-3700
Oil change
by Suds000 on 01/11/2021Friendly and quick service. Nice waiting area.Why go any where else!
by Dré 728 on 08/15/2018updated 08/24/2018I have been servicing all my vehicles At Sir Walter Chevrolet for the last few years. I have never been disappointed and they have always taken care of me. They always go the extra mile to make sure I have been taken care of. I would… recommend them to everyone.We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you wont hesitate to reach out to us. Best, Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
Sales Dept is exceptional but the Service dept is one horrible experience
by Patunia on 03/21/2018We purchased our GMC Acadia from this dealership a year ago. We took it to get service Oil Change and Rotate tires. They put the lug nuts on too tight and warped my rotors. So I had to take it back to complain. They took a half of day… to do a job that was maybe an hours worth of work. The next time I brought it back the steering was making a whining noise and it was leaking freon. I had to send them a picture of where for them to be able to diagnose it. They fixed the tank that they said was leaking but then charges me $130 diagnostic fee for them to look at the steering. They are in the same area and when speaking to Service Manager he stated it was because they found nothing wrong with the steering and they have to pay their technicians. So why am I not the one that was paid for the $130 fee on the leaking freon? Don't even waste your time, they will just say nothing is wrong even when the car is still under warranty and charge you for looking at it. I would not recommend taking your Chevy to this dealership. They only want to make money not take care of their customer or their customers experience. Please choose another one like Hendrick. That is where I had to make my appointment to get the steering fixed.That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Best, Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
Quick and friendly service
by Laneparker on 02/29/2016Came in for an oil change on a used vehicle I had bought recently. All the staff were very friendly. Only small gripes are that I had to wait a little longer than I was originally told (but that happens) and it did seem like everyone was… just "going through the motions" to get folks in and out. Efficient, but could have been slightly more friendly. No real complaints though!Lane, thank you so much for taking the time to leave this wonderful review. Ensuring you have a properly-running and safe vehicle is first and foremost for our service team. It doesn't matter if you're coming in for a regular oil change or have something more critical happening with your car, our team is ready to tackle any hurdle to get you back out and on the road in a safe, well-running vehicle. While we hope nothing else happens to you car, if anything ever does, our service team is always here to help you out. So please, don't hesitate to swing by if you have any questions or concerns. Until next time, drive safe and stay well! Best, Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
2015 Silverado 2500 HD
by Roger_Forbes70 on 02/09/2016updated 02/25/2016Courteous, friendly, efficient staff. Timely repair kept me on schedule. Couldn't ask for a better sales or service experience. Customer for life here.Roger, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to do so. Truly, The Sir Walter Chevrolet Team
Great service and care at Sir Walter Chevy
by Edwin_81 on 05/20/2015I ran over something and had a leak in my tire. My awesome Traverse actually told me I was losing air thankfully, because I was on a headed out for a road trip and could have been stranded. I was treated so well as I waited for service. I… was well informed of the issue, the waiting time, and the cost. As I waited I was treated so politely by everyone I can in contact with at Sir Walter Chevrolet. I was even given a snack and a soda! I call that great customer service! I was on my road trip in what seemed like no time at all, and have had no problems since! I am so glad I chose a dealership that truly cares about their customers! I will ALWAYS buy from Sir Walter Chevrolet in the future!Thank you for leaving us this great review, Edwin! We are glad we could get your Traverse all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
Sir Walter Chevrolet service visit 11-22-14
by technopink on 12/19/2014My most recent visit was for service. Work was completed on time and I was notified promptly. The new waiting area is very pleasant, with natural daylighting and various types of seating. My two sons were excited by the Corvettes in the… showroom, and a salesman took the time to let them sit in one and see the engine. I think you made two future customers! I've always had pleasant experiences with Sir Walter Chevrolet.I sincerely thank you for going out of your way to write this review about your experience at our dealership. We love hearing about customers that have a great experience at Sir Walter Chevrolet and we are glad you are one of them. It is great to know that our team took care of your automotive concerns quickly. Please do not hesitate to contact us if you have any questions about your car. Matt Birckhead General Manager mbirckhead@sirwalter.com 919-235-3602
excellent service
by Indiya on 09/05/2014updated 09/26/2014shawn in the service area was excellent he assisited me with everything i needed and got my car done in a reasonable time frame.We truly appreciate you taking the time to leave us this great feedback, Indiya! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Shawn took such great care of you. We hope that you will continue to come to us for any of your automotive needs. In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best regards, Tim Murray Sales Manager 919-235-3632 tmurray@sirwalter.com
Superb Service!
by ladyvirgo on 12/18/2013updated 06/03/2025Very courteous staff. No hassle! Everyone was very accomodating, expecially the owner and finance person. Our experience at Sir Walter Chevrolet very easy and memorable. We will definitely recommend your dealership to friends, family, and… co-workers. Thanks guys!
Sir Walter Chevrolet is a family-owned and operated dealership spanning four generations. We have called Raleigh home since 1928 (yes, nearly a Century!). In fact, Sir Walter Chevrolet was the very first Chevrolet dealership in Raleigh when we opened our doors in the Sir Walter Fire District on October 1st, 1928 (above, left). We moved to our current location at 8501 Glenwood Avenue in 1997 after spending 69 years in the heart of downtown Raleigh, an effort aimed at giving us the ability to serve more customers in the greater Raleigh community. We recently remodeled this facility to accommodate a 21st-century buying experience, including a state-of-the-art showroom and a completely upgraded waiting area for our service customers. Our long-time dedication to the Raleigh community as well as our commitment to our employees, customers, and innovation have all contributed to helping us maintain a healthy business for 87 years. Thank you for your support!
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (919) 787-3700 when you have a chance. Thank you, and we look forward to hearing from you.
by Presley Palmer on 02/22/2024