Capital Chevrolet GMC
Today 9:00 AM - 7:00 PM
Customer Reviews of Capital Chevrolet GMC
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The following reviews are more than two years old. They are not included in the overall rating.
2 sales reviews
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Jury is out
by John Doe on 02/06/2023I went to this dealership and test drove a truck even though it was not 4x4... Liked it enough to make a deal for it. Asked them to give me a price on my trade. Very far off. Asked what we could do to both get what we want, and was… basically told we couldn't get there. Was told truck had been there three weeks in fact it has been there 2 months with lots of traffic looking at it on the internet. Found a charge added for tinted windows, if you refurbished it, shouldn't pass that to the customer. Needless to say, My suggestion, when you can make a sale, at least try, then you can tell the customer you are sorry you couldn't do business. And I was ready to split the difference... Lesson learned.Bait and Switch!
by Disappointed Customer on 12/30/2022I am very disappointed by the experience of shopping for a used car with the Capital Chevrolet GMC Lexington dealership. I set an appointment to test drive and purchase a vehicle, completed the loan application process (hard inquiry, which… affects your credit score) and sent pictures, VIN #, etc. information about the vehicle I was trading. I requested feedback two days prior to my appointment, as well as the day before. I heard nothing from Lesly. In the late afternoon, the day before my appointment, I received a message (text, no phone call) that the vehicle had been sold. Then, I was asked if I would be interested in another vehicle. No thanks! I value communication and honesty, especially involving large purchases and my credit. Both communication and honesty were sorely lacking in their interactions with me. I would not recommend this dealership to my friends and family based on my personal experience.
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