Randy Marion Buick GMC
Customer Reviews of Randy Marion Buick GMC
Review type:
GMC Yukon
by Nananana on 03/06/2025
updated 03/13/2025
Chip was truly exceptional throughout the entire process. His unwavering honesty and transparency were truly commendable. We are grateful for his open communication and prompt responses. We definitely look forward to the opportunity of… working with him again in the future. Thank you.
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the best dealer out there!!
by bslick22 on 04/29/2025updated 05/05/2025Randy Marion Buick GMC always makes the process for sales or service very easy and efficient. I wouldn't go anywhere else, they always take care of everything i need and go above and beyond, this dealer is the poster of what a dealer… should beGMC Yukon
by Nananana on 03/06/2025updated 03/13/2025Chip was truly exceptional throughout the entire process. His unwavering honesty and transparency were truly commendable. We are grateful for his open communication and prompt responses. We definitely look forward to the opportunity of… working with him again in the future. Thank you.GMC Yukon purchase
by BobertE on 10/11/2024Your staff did a great job in my purchase experience. I think it may be the fastest time that I have ever had in buying a vehicle.My 1st New Car Purchase
by Lindsay S. on 04/02/2024I was fortunate to have my appointment with Johnny H.- he was AWESOME!! He took the time to review car options with me until I was happy, spent extra time with me and my husband, just getting to know us :) He went through all the… information in an easy to understand way, answering any questions we had. At the end, he took the extra effort to clean and detail the car for me. Thank you Johnny H. and Brandon P. for everything you did to create an awesome experience for me!!!Vehicle Inspection
by FerdieDenali on 02/08/2024Hector Delucca provided an excellent customer experience by his efficient and fast service.Best Buick Best Deal
by SteveS on 10/01/2023Great selection and very easy to deal with.
The following reviews are more than two years old. They are not included in the overall rating.
24 reviews
Best dealership for my car
by Max's Mom on 07/24/2023I love my 2017 Buick Envision. I've had "Max" for almost six years and think it's the best car I've ever had. That being said, I'm glad that I found the best place to take him to for servicing - Randy Marion in Huntersville, NC. Every… time I make an appointment to get "Max" serviced, I get a reminder call to make sure the appointment time is still convenient for me, which I appreciate. Then, when I get to the Service area I drive in, one of the friendly (everyone there is friendly) advisors checks me in and I go to the comfortable waiting room. Usually that same person comes to tell me either that the car is ready or that they found something that needs to be done, the cost and how long it will take. They are usually pretty good with estimating the time needed, and as soon as everything is done to meet their high standards, I'm ready to go. That's my experience with service at Randy Marion - always a pleasant one.Charges 3% for using credit card!
by StanOfNC on 01/12/2023The service was great. Kenny and Mellow always take great care of my cars. One thing I am not happy about is the 3% charge for using a credit card!! No place else does that and it will definitely weight in to my decision on coming back.… Not to many seniors on social security have the cash to pay so we have to use a credit card. Now you are penalizing us more by charging 3% of the amount owed. Your prices are already higher than most and now you want us to pay your credit card fee?? Woodies may become my new repair center.VERY NICE AND FRIENDY STAFF
by JUSTIN92 on 01/06/2023When ever i need service on any of my vehicles it is never an issue to get me in and out in a timely manner. I reccoment this dealer for servece and car buying needsGreat experience
by Conniegal on 01/04/2023I have been contemplating a purchase of a new vehicle for weeks. Brandon Payne made the experience a pleasure. Look him up!Extra Mile
by Lavatrice on 07/21/2022Professional service team and they went the extra mile for updating the keyless pad entry to our personal code and provided a quick overview of how to operate the key pad and we can for an oil change service but they met all needs while… there! Thank you for the extra care with our needs!1-22-20 Service
by Sprucegoose on 01/23/2020Timely and cordial service. I really like Mr Carmelo as my service advisor. Keep up the good work.Awful service
by Greenmachine on 02/04/2018I called and scheduled an appointment to look at a used truck. When I arrived to look at the truck they tried to sell me a completely different truck. I asked where the truck was that I had scheduled a viewing for and they told me it was… sold. Later they told me it was at home with the service manager. I spent 2 hours round trip driving to View this truck and was promised it would be ready. Awful customer service!Upselling
by KenPulliam on 02/25/2017I brought my GMC Acadia to Randy Marion GMC for an oil change, tire rotation and state inspection. However, I also paid over $400 for the replacement of a high pressure power steering hose. The dealership said that this was a safety issue… and my car would not pass inspection unless it was fixed. I was perplexed by this because there was no evidence of any leaks of power steering fluid onto my garage floor or my parking space at work. It would have been great if Randy Marion GMC had provided visual evidence (photo or video) of the leak. Better yet, why not top off my power steering fluid and advise me to check the level over the following week. If there was a noticeable difference then bring it back to the dealership in order to make the "necessary" repairs. Unfortunately, I am left to assume that this was an effort to "upsell" thus it has severely undermined any trust I have for Randy Marion GMC. As a result, I do not intend to use them for any future repairs or services.Earned a customer for life
by LindsayS87 on 01/24/2017Damon Martin and Ron Sheets made the car buying process something to look forward to! Not only was the process quick and hassle-free, I am 100% positive I got the best possible deal for the car that I love. The customer service provided to… us is something all other dealerships should strive for! There was no pressure whatsoever and there is something to be said for feeling like the car salesmen were absolutely honest and looking out for our best interest. Randy Marion GMC earned a customer for life, and I can not give a higher recommendation!Beware of this dealership
by MoMo321 on 12/10/2016i went to the dealership with an ad that they had posted. when i got there they would not sell me the car at the advertised price. If it hadn't happened to me I would have never believed that could happen. I left and filed a complaint with… the BBB. Then the sales manager agreed to sell me the car at the advertised price. PLEASE! I went to another dealer and bought a car.Great truck buying experience!
by Outtatowndoc on 02/21/2016Both Ron Sheets Jr and Damon Martin made buying my new truck easy and seamless. Best experience I have ever had at a dealership. I am coming from a luxury import brand to a domestic brand and couldn't have been happier. Will buy GMC from… now on!Kenny Caldwell is Wonderful to Work with!!!
by prgs on 10/09/2014We have purchased 3 different vehicles from Kenny Caldwell at Randy Marion Buick GMC in Huntersville, NC and have had a fantastic experience each time. He is a pleasure to work with and truly cares about your vehicle needs and budget. He is… not pushy and will assist you through your entire buying experience. We are so grateful to have found Kenny and just want to thank Randy Marion Buick GMC for having such wonderful people in place to take care of their customers. This dealership and Kenny are first class and will always be our first choice for our future automotive needs!Great buying experience
by sls9 on 10/10/2014I purchaseda Buick Enclave from Randy Marion. It was my first Buick and Mr.Kenny Caldwell was my salesman. I was unsure what I wanted to buy, Kenny gave me several options and was very patient. It took me a few weeks to make my final… decision. I am extremely happy with my decision and my car buying experience from Kenny!!Great Overall Experience
by Stefny1 on 10/09/2014I purchased a 2015 GMC Yukon from Kenny Caldwell and can not say enough good things. He was helpful in selecting a vehicle in my price range with the options I wanted and stayed with me through the whole financing process; which was also… very pleasant. Damon Martin handled my paperwork very quickly and made sure I understood all of my options. After getting my vehicle home I realized I had a few more questions about how to operate some of the features; I called Kenny and he had me come right in and spent all the time I needed answering all my questions. After I got the vehicle home Kenny called a week later to make sure I had no questions. The whole staff made my car buying experience way less stressful and more pleasant that I could've anticipated.A great place to purchase a vehicle.
by 4greatkiddos on 10/09/2014We have purchased 2 cars from Randy Marion within the last few years and Mr. Kenny Caldwell was our sales person, and a great one at that. When we were ready, we did not know what to buy, we were needing a larger car for our new little… ones, and Kenny helped us. When we added more additions to our family, we needed another larger vehicle, and Mr. Caldwell would always take care of us, and make our buying experience a great one. We will purchase more cars in the future, and will contact Kenny at Randy Marion when we are ready.
About our dealership
Amenities
- Complimentary Coffee
- Shuttle Service
- Television
- Vending Machines
- After Hours Drop-Off
Languages Spoken (1)
- Spanish