Paramount Kia of Hickory
Customer Reviews of Paramount Kia of Hickory
Review type:
Great experience at Paramount Kia
by jolybrown on 03/28/2013updated 08/03/2025My husband and I had a wonderful experience at the Paramount Kia dealership in Hickory, NC. Everyone was nice, helpful, and knowledgeable. Melissa was wonderful to work with!Terrible Customer Service
by 2011kiabuyer on 05/03/2011updated 08/03/2025Our salesman was very slow with the paperwork. He did little to NO education on the car. He did not discuss with us the service schedule at any point. He told us where he lives but didn't talk to us about many of the major points about the… car. The finance guy rolled his eyes at us and made faces while we were discussing the Gap insurance option. He facial expressions translated to us as "Whatever! That's stupid. You're making a huge mistake!" We were so disappointed with this dealership that we decided to purchase our second Kia from a different dealership. Their customer service was a night and day difference. Paramount of Hickory is giving us a different service schedule than what our guide suggests. Sounds like a money scam to me. I will not have my vehicle serviced with them or give them any business at any point in the future. We have yet to get a follow up call from them to thank us for our purchase or to address any questions/concerns that we might have. So, if you're interested in purchasing a vehicle, I suggest you do it at a dealership that values their customers....that dealership is NOT Paramount Kia of Hickory!Paramount Treats You Right!!! The Golden Rule!
by shorterporter on 05/19/2011updated 08/03/2025I don't know what that other person is talking about, because I have purchased 8 cars from Paramount and have been Completely Satisfied with every purchase. I also have serviced all my vehicles there. They have a state of the art service… facility and a wonderful staff. You would be well served to trust Paramount and it's companies with all your automotive needs.Cathy at Paramount is great!
by bigronnie on 05/25/2012updated 08/03/2025Made buying there an easy experience.Thank you for taking the time to let us know how we're doing. Cathy is a great asset to our amazing staff, and it means a lot to us that you have recognized her great customer service. We're very glad that she could assist you to make the car buying process so easy. Thank you for choosing Paramount Kia Hickory! Please find us on Facebook and Twitter for our latest online specials and promotions. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
Great Car from a Excellent Dealership
by carboy411 on 01/11/2013updated 08/03/2025We purchased a new Kia Optima EX after researching several vehicles in the mid-size category. Many features and extras for a great price. Outstanding warranty. Dealer sales representative, Jason, was courteous and thorough. He knows his… cars. We were treated with respect without a hard sell. The car sold itself. We will gladly recommend Paramount Kia.We really appreciate you taking the time to leave such positive feedback for our dealership. A quality shopping experience our top priority and we do everything we can to support our customers. When you come on our lot, you can take comfort in knowing that you are receiving high-quality customer service. Jason would be so glad to hear that you enjoyed your shopping experience with us. Ill be sure to pass along your kind words. Please dont hesitate to let us know if you need additional help or have any questions. Enjoy your new Optima EX and we look forward to working with you in the future. Also, dont forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
Thanks to Paramount KIA!
by cmak73 on 06/05/2012updated 08/03/2025Cathy Rivas made the process of buying a new Kia Soul a great expierence, especially since I would usually prefer a trip to the dentist. No high pressure tactics. If I could give her an "11" (out of 10), I would; she kept my wife and… children (4 and 6 y.o) entertained and happy in their nice facility while we were doing paperwork. James from Finance found me a better deal on my financinng so I could upgrade to 10 year bumper to bumper warranty with GAP ins. Overall a good deal on a good car, sold to me by GREAT people. Thanks Paramount!!Thank you so much for taking the time to let us know how we're doing! Cathy and James are great members of our team, and we're very happy that they could make your car shopping experience an enjoyable one. The Soul is a great family friendly model, and we're sure that you'll love it! Also, please be sure to follow us on Facebook and Twitter to catch our latest online promotions, reserved exclusively for our fans. Regards, The Paramount Kia Team lyount@paramountauto.com
Paramount Kia
by awhit115 on 12/29/2011updated 08/03/2025I had a great car buying experience at Paramount Kia! This was my first new car purchase and I felt very comfortable at Paramount. They did a great job helping me finance the vehicle and made sure I did not leave the dealership with any… unanswered questions. I had a stress-free experience at Paramount Kia and would recommend it to anyone!Thank you so much for your excellent review! We always strive for each of our customers to feel comfortable during their car buying process so thank you for attesting to this. Thank you for your kind recommendations of our dealership, and we hope have earned your business in the future. All the best with your new vehicle! Also, please be sure to follow us on Facebook and Twitter for monthly specials and promotions. Regards, The Paramount Kia Team lyount@paramountauto.com
The Pleasure of Buying a Kia
by corgifan on 04/03/2012updated 08/03/2025After hours of research on the internet, we drove over fifty miles to Kia of Hickory to purchase our second Kia Sorento. Having successfully driven a Sorento for eight years and 126,000 miles, we did not have to be sold on the brand or… model. However the particular features that we wanted on a 2012 model were not easy to find at this time; thus the trip to Hickory. The very nice salesman I had spoken with prior to our visit was unavailable when we arrived due to a family emergency, but Phillip Buckbee, a very pleasant fellow, took over. He could not have been more helpful. He even took us on a test drive of the Kia Soul just for fun. Although they had three cars with the features we wanted, the colors were much too dark for our dusty roads. They then agreed to bring a car in for us from another dealer in NC. After some consideration, they, in turn, offered to sell us a 2013 model at the same fair price we had negotiated, and thus avoid the hassle of getting a car from a distant dealer. We agreed, but had to go home to arrange our finances to purchase the car with a good sized down payment. Two days later we returned to pick up our beautiful pearly white SUV with black trim which offered the fuel economy and convenience package that was important to us. To prevent my getting lost in town, Phillip even drove me to a local bank to secure a cashier's check. Before we headed for home, he explained and helped us set up the new technology on the 2013. We loved our 2004, but I think we will love this one even more. If you visit Kia of Hickory, I can assure you that Phillip Buckbee will treat you with respect and make buying a car a pleasure.Thank you for your absolutely wonderful review on Paramount Kia Hickory! On behalf of everyone, we hope that you are enjoying your new 2013 model and we sincerely appreciate you recognizing Phillip's efforts at exceptional customer service. We're so happy to hear that your experience with us was worth the long journey, and we would love to have the opportunity to work with you again, where you can count on receiving the same great customer care. Please be sure to follow us on Facebook and Twitter for service specials and other offers. Regards, Dave Estes, Paramount Kia Hickory - destes@paramountauto.com
Big Deal Phil gave me a BIG DEAL!
by rosalindj on 05/07/2012updated 08/03/2025I wish I could say I was like the others and researched endlessly online. I didn't. I completely winged IT and went out on limb to engage in a process that gives me more heartburn than a jalapeno! And what did I come away with? A HOT car, a… great experience, a new friend in Phil Philyaw and a place that I will definitely return to should the need arise. I was treated respectfully, thoughtfully and with kindness and care. Everything was explained in full detail and I walked away not feeling taken advantage of but feeling like I honestly got the best deal. I have extra cards and I will hand them out and as everyone is loving my new dark cherry KIA Sorrento I tell them exactly where and from whom I bought it. Don't hesitate even if you think you might not qualify or because you have a trade that you may be upside down in. Give them a try because that's what they will do when you get there. TRY on your behalf. Paramount KIA in the words of The Terminator "I WILL BE BACK"!Thank you for your outstanding review! We're so pleased that Phil and the rest of the team could provide you with an exceptional experience. On behalf of everyone, please enjoy your new Sorento and feel free to contact us should you need any additional automotive assistance. Also, please be sure to find us on Facebook and Twitter for our latest offers and coupons. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
Great Experience at Paramount Kia
by jmsetzler on 12/13/2011updated 08/03/2025When I decided to purchase a 2012 Kia Soul, I did a lot of research online and then finally set up an appointment at Paramount Kia in Hickory to take a test drive. I was very impressed with the comfort, peformance, and features of the Soul… and decided that it was the car for me. My sales person, Patrick Butler, was very knowledgeable of the Kia Soul and answered all of my questions. He also told me a lot about the Soul that I didn't know already. His knowledge of the car, its features, and options made it even easier for me to make my purchase decision. As we all know, the test drive and demonstration of a new car is the fun part. The 'work' portion of a new car purchase starts when you sit down in the salesman's office and start talking about the numbers. Patrick Butler made this process quite easy and he went over all the numbers in detail with me. We agreed on a price for the car along with my trade-in. I ran into some unexpected problems with the Carfax report on my trade-in during the negotiation process. I needed to stop the progress of my purchase and make some phone calls to sort out those issues. Patrick had no problem with me taking the time I needed to get that sorted out. I felt no pressure of any kind during my visit to Paramount Kia. Before I went to the dealership, I had visited my credit union to set up financing in advance. I got a pretty good interest rate from them, but Paramount Kia negotiated an even better rate for me, so I ended up financing through the dealership instead. I have no complaints at all with this dealership and my experience of purchasing a new car from them. I LOVE my Kia Soul!Thank you so much for this outstanding review! We understand that the car buying process is a big decision and a major investment, so we always aim to keep our customers well informed and work hard to get them a fair price. We are thrilled that Patrick could go above and beyond for you during your visit, and would like to thank you for choosing Paramount Kia Hickory! Don't forget to find us on Facebook and Twitter for service specials and more. Regards, The Paramount Kia Team lyount@paramountauto.com
Fantastic Experience
by indiix2 on 11/11/2011updated 08/03/2025I had a fantastic experience at Paramount. They put me int the car I wanted and worked to get me the best payment possible. The sales team was friendly and the selection was very nice. I went in with a few models in mind and Steven helped… me narrow that down to 1 vehicle. I was very pleased with the entire experience.Thank you for taking the time to write this review. We are thrilled that Steven and the rest of the team could make your recent experience a positive one. Customer satisfaction is something we take very seriously so it is wonderful to hear that we are on track! We wish you all the best with your new vehicle, and invite you to find us on Facebook and Twitter for exclusive online access to coupons and dealership specials. Regards, The Paramount Kia Team lyount@paramountauto.com
Best Car Buying Experience I've Had
by stephjoy95 on 03/10/2014updated 08/03/2025My overall experience with Paramount Kia of Hickory was absolutely amazing. I did not feel pressured at any time during the visit to buy a new or used car. I simply chose Kia because I was referred by a family member. Although I am a strong… supporter of Chevrolet, I could not be any happier with my Kia Rio LX. The majority of the reason that I loved the service so much was my sales representative, Phil P. It was a very windy day and when we went for the test drive and walked over to the service center to run my payment card, he made jokes and really helped me feel comfortable. I even got to charge my iPhone while waiting on the papers to process. The fact that I have just turned 19 with no credit to my name and was able to finance a car by myself through the First Time Buyer's program made me ecstatic. Words cannot begin to express how much I love the Paramount Kia of Hickory crew and all that they have done for me thus far. I have recommended three people to go try to get a car with Phil and will continue to do so.Stephanie, what an enjoyable review to read! It is reassuring to know that Phil provided you with a hassle-free and welcoming shopping experience. Our primary concern is delivering an awesome customer experience; that means giving each of our guests the time and attention they deserve. Im happy to hear that you left Paramount Kia of Hickory feeling confident about your purchase. Congratulations on your new Rio! Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Warm regards, Dave Estes destes@paramountauto.com
Great first time experience with Kia cars and Paramont Kia of Hickory, Nc
by Hessie1900 on 03/10/2014updated 08/03/2025I had a great first time experience with this dealer. They were very courteous and helpful. Worked very well in getting me the best deal we come agree on.Thank you for leaving us this positive review. We are very happy to hear that the team was both courteous and helpful during your first purchase experience with our dealership. We look forward to seeing you back again in the future! Take care. Warm regards, Dave Estes destes@paramountauto.com
No hassle purchase
by SatisfiedSuzyq on 10/10/2013updated 08/03/2025Paramount employs courteous and attentive personnel. Manager was helpful in ascertaining our parameters; no pressure; paperwork was handled efficiently; car was ready when promised, beautifully shined.Thank you for taking the time to share your feedback! I am very pleased to hear that our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from Paramount Kia. We cant wait to see you for your next servicing appointment. Sincerely, Dave Estes Paramount Kia Hickory destes@paramountauto.com
Paramount Kia Put a Little Soul In Our Driving
by SoulfulSusan on 12/18/2013updated 08/03/2025After looking at several car brands we decided to go to Paramount Kia and test drive a Soul. We were warmly greeted and ask about our needs. Our salesman Jim was very kind and knowledgeable about the vehicles there. The sales manager… went the extra mile to find the right car for our budget and we drove away happy in our new 2014 Soul. If we're treated as well during servicing of our Soul, Paramount Kia will have a loyal customer that will happily return for our next vehicle purchase.Susan, we are truly grateful for this wonderful review! Jim truly knows his stuff. We make sure that all of our employees are knowledgeable and courteous and he will be glad to hear you were able to perceive that. Congratulations on the new Soul! Feel free to come back and visit if you have any further needs. Also, check out our Facebook and Twitter for exclusive deals. Regards, Dave Estes, destes@paramountauto.com
great dealership
by ttinhickory on 02/22/2014updated 08/03/2025I stopped in to check out the new Sorento ex and was greeted by a very friendly salesman named Jim R who was very knowledgeable and patient while he showed me the Sorentos in stock and also let me test drive a few different vehicles to… decide what I liked best.The one for me was the 2014 Sorento but,they didn't have one with the exact options in stock so he located the perfect one at another store and he had it at our local store in just a couple hours! Great no preasure very informative sale experience and also Daryl in finance did his best to get me a payment plan I could be comfortable with and explained everything very well with no surprises later. All in all a very pleasant dealership and staff who try their best to get you the vehicle you want and not just try to sell you just anything to make a sale. I would recommend anyone in the market for a new or used vehicle to visit the folks at Paramount Hickory! I'm sure you will be very satisfied! Terry in HickoryOn behalf of Paramount Kia Hickory, I would like to express our sincere gratitude both for your business and for taking the time to write this marvelous review. Jim is a valued member of our team and its a delight to know that he has helped to proudly represent our dealership throughout your car buying experience. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons. Best regards, Dave Estes destes@paramountauto.com
Professional Service
by rdm56 on 05/09/2014updated 08/03/2025I recently leased a KIA Sportage, and my experience was very enjoyable and easy. Cathy listened to my needs, made suggestions, but let me make the final decision without pressure I feel from many other car salespersons. She treated me the… way I want to treat others. Thank you.Thanks so much for taking the time to write this review! Cathy is great with people and focuses on what the customers needs are. She will be pleased to hear about your positive experience. If you have any questions about your new Kia Sportage, please come back in to visit. Also, check our Facebook and Twitter pages to stay connected with local events and special promotions. Dave Estes | destes@paramountauto.com
Paramount Kia of Hickory Is The Place To Go!!!
by Pooh2012 on 01/05/2013updated 08/03/2025I had a wonderful experience at the Kia dealership in Hickory, NC. Everyone was very nice and very helpful. I now own two cars from this dealership. I love cars made by Kia. They have high safety ratings on a lot of their cars and that is… why I buy cars from them. I purchased a Sorento and I absolutely love it. The 2013 Sorento is amazing. So, do not hesitate to purchase a car from Paramount Kia of Hickory.... trust me when I say that they will treat you right and help you in anyway that they can.Thanks for taking time out of your day to leave feedback and let us know how we're doing. A quality shopping experience a top priority for us, and we do everything we can to support our customers. Im glad you found the service and support you needed when shopping at our dealership. Long-time customers are important to us and Im happy to know we earn your repeat business. We are always willing to help in any way we can, so if you have any questions or need anything else, please let us know. Enjoy your new Sorento and we look forward to working with you in the future! Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
Fast & Efficient dealership
by lengland on 02/27/2013updated 08/03/2025Phil P was an excellent person to deal with. We had been communicating by phone before our visit and he was very prompt with replies and really took the time to answer all our questions. The whole process went very smooth. We test drove a… vehicle and had a lot of questions about different models and Phil was very informative about the different models and the equipment. Will definately refer friends and family to this dealership!!Thank you so much for the positive feedback about our dealership. I am ecstatic to hear that you were so pleased with the service you received at our dealership. We strive to make sure our sales team is as knowledgeable as possible. This ensures us that our customers are well informed when deciding which vehicle is right for them. When customers come on our lot, they can take comfort in knowing that they are receiving high-quality customer service. Phil exemplifies our commitment to customer service and Im glad he was able to help you with your purchase. Our doors are always open, so if you need any further assistance with your vehicle, let us know. We look forward to your next visit! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
We love Paramount Kia
by Jonwan on 01/19/2014updated 08/03/2025We just purchased our second vehicle from Paramount Kia of Hickory. Tim W was our salesman with both vehicles. He has always given us excellent customer service. He makes you feel comfortable and tries very hard to get you what you need. If… you are looking for a new or used vehicle I highly recommend Paramount Kia and ask for Tim. You'll be happy you did.Thank you for leaving us this marvelous review. We are very happy to hear that Tim could help get you set up with the perfect new car for you. If there is anything more we can do for you, please feel free to come back and see us any time! Also, check our Facebook and Twitter pages to stay in the loop with dealer events and special deals! All the best, Dave Estes destes@paramountauto.com
Great Team at Paramount Kia
by chris_dale on 09/10/2012updated 08/03/2025I was looking for a nice reliable daily driver for my wife's commute to work everyday and the team at Paramount Kia was great. They helped me pick out a solid car at a good price, low pressure and let me take my time looking around the lot.… I especially liked that they also answered any questions my wife had. I think Paramount Kia is a great company and would highly recommend them if you're not sure what you're looking for exactly in a used car and need a little help to find the perfect vehicle.Chris, thank you so much for leaving us with such helpful feedback and your kind words. We are so happy to hear that your experience with you could exceed your expectations. We understand that the car buying process is a major investment, so we take every stride to endure that our customers feel comfortable and well informed during their visits with us. On behalf of our entire team, thank you again for your valued business and we hope to work with you again in the future. Also, please be sure to find us on Facebook and Twitter for the latest online offers. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
Chris, thank you so much for leaving us with such helpful feedback and your kind words. We are so happy to hear that your experience with you could exceed your expectations. We understand that the car buying process is a major investment, so we take every stride to endure that our customers feel comfortable and well informed during their visits with us. On behalf of our entire team, thank you again for your valued business and we hope to work with you again in the future. Also, please be sure to find us on Facebook and Twitter for the latest online offers. Regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
We truly cannot thank you enough for sharing such kind words about our team! We are humbled to hear that you have such a wonderful time working with our staff, and for that, we thank you tremendously! Customer service is our priority and it is always our pleasure to go above and beyond for our guests! We are looking forward to your next visit! Best regards, Dave Estes, Paramount Kia Hickory destes@paramountauto.com
by paramountkia on 03/29/2013