Customer Reviews of Hi-Line Autohaus
Review type:
Write a review: Sales
Have feedback for this dealer?Write a sales review
The following reviews are more than two years old. They are not included in the overall rating.
110 sales reviews
Sort by:
Best car buying experience ever!!!
by Bear3971 on 09/09/2016I've purchased a lot of cars in my 45years of life, this was hands down the greatest car buying experience I have ever had, and I've had some pretty good ones. First off, Nick (the greatest car salesman to ever walk the earth) did as much… as he could to take care of everything up front with me via phone and email in an effort to handle all of the preliminaries. Which is golden because my job doesn't allow me much spare time. Once we settled as much as we could we went to the lot during my lunch break. By the way we were received upon arriving on the lot you would've thought were buying 3 cars cash! They made us feel like we were royalty, without even knowing the purpose of our visit! Within 42 minutes I was leaving with our new BMW. 42 MINUTES!! And the finance manager (great guy, very funny!) kept apologizing about taking so long!!!!! Not to mention the car was flawless and listed so far below book I didn't even bother haggling. If your looking for a great car buying experience look no further than Hi Line Garage, and ask for Nick!Best Car Buying Experience
by kelseyboyajian on 07/25/2016updated 08/02/2016Before going to Hi-Line Garage, I always dreaded the car buying experience. That all changed when I stepped into this dealer. My car salesman, Nick, was absolutely wonderful. I was able to test drive and thoroughly decide what car I would… purchase without any pressure put on me as the buyer. The actual process of purchasing the car took little to no time at all and was quick and painless. I would highly recommend this dealer to all who are looking to buy a new car. I will definitely be recommending Nick and Hi-Line to friends and family of mine in the near future.Great Purchase Experience
by churchb13 on 07/24/2016updated 08/02/2016Service was prompt and I was able to test drive my vehicle of choice and take home within about 3 hours. Thank you, Joe.Experience
by smith8123 on 06/17/2016Joe at Hi-Line helped make the car buying process exceptionally easy and quick. I am already loving my new vehicle!Exceeded Expectations!
by dnoza16 on 05/30/2016Hi-Line went above and beyond my expectations. I traveled from out of town to purchase car. Jimmy made sure the car was ready to go. There were minor imperfections I noticed in the pictures that he had the service dept. fix before i got… there, as well as new tires and detailed!For a Reason
by Optimistic_one on 05/10/2016When a used auto dealership has been in business as long as Hi-Line Garage, there is a reason! From the selection of quality handpicked vehicles to the friendly courteous staff, an otherwise tedious task of purchasing a vehicle was nothing… short of pleasant. From test drive to contract signing, it took nearly 4.5 hours to complete the purchase. Fortunately, Darren Robinson, one of the most personable individuals I have had the pleasure to meet in this industry, made the experience both outstanding and engaging. I am certain the other sales professionals at this dealership offer a unique level of service that lends to their success; however, I was overly impressed with Darren and hope to find him still working at Hi-Line Garage when I am ready to make my next purchase.Great Sales Experience
by OliviaS on 04/07/2016I purchased a vehicle from HiLine Garage and I was extremely impressed with the professionalism of this establishment. Darren was a wonderful, no pressure salesman. He answered any questions I had and he was very personable. The prices at… HiLine Garage are unbeatable and the vehicles are very well kept. I could not be happier with my Lexus IS 250. As a first time buyer it was very refreshing to have a salesman meet your needs and wants when purchasing a vehicle. Olivia S.Look no further!
by rpowel1 on 03/07/2016Awesome Company! My wife & I purchased our first Mercedes Benz at Hi-Line Garage-with Jimmy our salesman who helped us every step of the way. We got a beautiful car, at a competitive price, and with excellent customer service!… Pros: (1) Knowledgeable staff (2) Friendly (3) Integrity strongly valued Cons: (1) None right nowBest vehicle transaction hands down.
by Jeff_Aderholdt on 10/28/2015Vehicle was better than described in their ad. Nick, our sales person was great. He even went the extra mile to mail us some items we had left in out trade in car. Would definitely recommend them to anyone looking for a "Hiline" vehicle as… the best possible price. Took a shot at letting them find the financing for us and they got us a better financing deal than my personal bank was willing to do. Thanks again for all the help and attention to detail you provided us during the purchase.Great experience
by mimi38 on 07/17/2015We bought a Cadillac SRX from HiLine with Jimmynas our salesman. He was very personable and listened to what we wanted. I had emailed earlier and knew the out the door price already so that wasn't an issue. The car was clean and had been… well maintained and he gave us the car fax report. He also agreed to take it to our mechanic for us. It checked out perfectly and the transaction was finished quickly and efficiently. This was a great car buying experience and would recommend HiLine and Jimmy to anyone.Totally satisfied!!!
by Aimhigh916 on 07/04/2015Vito is the best salesman I've ever met. Thank you so much for your graciousness, charm, knowledge, humor and putting me in a Lexus that I wanted. Thanks so much to the finance man for making it about me and what was best for me!!!… Always a customer and friend Deborah CarsonA Great Experience
by Lorayne53 on 06/03/2015Thanks Jimmy for making my car buying experience less stressful and for being so very helpful. I especially appreciate you responding to my text messages even after hours. I am sure that expedited my car purchase because you had everything… ready by the time I arrived at Hi Line on Thursday.Thank you!
by bdvolvoxc60 on 05/27/2015I had the best car buying experience to date, and I've bought a lot of cars, at Hi-Line Garage! I had the pleasure of working with Jimmy Wilkins. Very professional, no hassle, bottom line price with minimum wait time for paperwork… processing. Hi-Line was recommended by USAA and I will be recommending to everyone I know to try Hi-Line first if they are in the market for a luxury car at an incredible deal. Thanks again to the staff at Hi-Line Garage!Don't waste your time anywhere else
by smichalec on 05/04/2015Very enjoyable experience. I felt comfortable and trusting in their care. Their no haggle pricing gave me confidence that I was truly getting the best rate possible on the vehicle. HIGHLY recommend. Ask for Jimmy!Ended up with $600 of repairs 2 days after purchase
by starinmypocket on 05/04/2015Purchased a 2002 Toyota Highlander on Saturday. I had a mechanic look at it, and he said that other than a few minor issues, the car was fine. So I went ahead with the purchase. That Monday as I was driving to work, my check engine… light came on. Ended up looking at over $600 of repairs on my newly purchased car. Contacted the dealership, and they did let me bring it in to have a mechanic near them confirm what my mechanic had found. However (aside from my salesman) the person I dealt with was very insulting and belittling. He kept restating that it was a high miles used car and what did I expect? I had already purchased it, and there was absolutely nothing I could do about it, essentially too bad, I was stuck with it. I understand that there are issues with a high mileage car, but I also don't expect to be dropping money into it 2 days after purchase. In the end they offered to take $100 off the price to defray repairs. Other than that, they've refused to do anything about the situation. Beware, would totally not recommend these guys. Shame on me this time, now I know better.Look no further
by ChrisWVU on 03/20/2015If you're in the market for a luxury car at an incredible deal with no hassle, swing by Hiline. Jimmy was a pleasure to work with, as the rest of the team. Best car buying experience I have had by far and will continue my business with… them as long as I'm in the area. Thanks again Hiline team!Thanks!!!
by racr02 on 03/18/2015Fantastic place! They were very attentive and the whole purchasing process was a pleasure! They picked me up at the airport and helped me out with all my questions. The Sales Representative Wyatt was super helpful and contacted me… several times afterwards to assure that I was satisfied. They even returned money back to me when I had paid too much in sales tax. I give them six stars!!!Best experience ever
by Johnkingston on 03/01/2015Wyatt Nelson assured me I will come out the finance office smiling. Boy was he right. Highline will make sure u get a proper test drive. My wife drove home with a GLK350 cause Wyatt made sure of it. Definetly referring all my friends and… family to highline. 10 out of 10.on my experience
by parthin on 02/28/2015everyone needs to come here and buy a car. Every car is like new they make sure it is top of line. The sales department is great. the finance department is great with helping you get the best price for your trade in. See Wyatt nelson. he… was my sales rep. Super experience. I am going home now and getting my mother to trade her car in and get a new car."Best Experience to Date"
by Scott28052 on 02/06/2015From the initial call to Wyatt to entering the dealership and working with Vito, by far the best experience with a dealership. Professional, friendly, accommodating and customer service driven. They even provided me with lunch as I waited… for the financing. Ali was phenominal with his years in the business in discovering an alternative to get me out of my leased vehicle and be able to purchase the Mercedes SUV that I wanted. He worked his magic and got the interest rate I wanted which made my payments affordable. I would highly recommend Hi Line over any of the Hendrix franchise dealers any day. It is very difficult to find a dealer who makes promises and follows through on all of them. I have been buying cars over 30 years and by far my best experience to date. When I am ready to trade in a few years I will make Hi Line my first stop for my next car!!!Car Buying Done Right!
by JoneZ13 on 01/14/2015I would recommend Hi-Line Garage to anyone who is serious about purchasing a car. I recently purchased a 2011 Chevrolet Cruz LTZ R/S from Hi-Line. Buy far one of the best customer service experiences I have ever had. From the first point… of contact everything was easy. Joe Scarpino! Most dealers are so pushy, but not Joe. He actually wanted to know if I really liked the car and was not trying to put me off on another vehicle. He was so nice. A professional and made this experience one I will not forget. The vehicle selection is great and the service is top notch. I definitely see why this is a USAA Certified Dealership.
Jeep Grand Cherokee
Ram 1500
Jeep Wrangler
Jeep Cherokee
About our dealership
Purchasing a vehicle should be fun and easy. Which is why we offer a laid back, no haggle approach! Our dedicated staff is standing by to share their years of experience and knowledge to help you find a pre-owned SUV, sedan, or truck that fits your needs. We offer low-interest financing from reputable institutions such as Ally and Bank of America, as well as extended warranties, making us your worry free one-stop shop. Our vehicles are always priced below KBB market price and are Carfax certified to ensure you get the best quality and value. Want to trade-in or sell your car? That's easy here too! Check out our website to browse our vast selection of BMW's, Mercedes-Benz, Volvo's and more.
What sets us apart
*Edmonds 5-Star Dealer 2017-2020 *DealerRater Consumer Satisfaction Award 2018-2020 *GWC Elite Dealer 2018 *CarGurus Top Rated Dealer 2017 *A+ BBB Rating
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Cable Television
- Television