Mercedes-Benz of Northlake
Customer Reviews of Mercedes-Benz of Northlake
Review type:
Satisfied Customer
EXCELLENT Service by Bernie!!!
by BJL on 07/28/2025I had a few items that needed attention. Bernie listened well and addressed each one individually. I will be back for more help with my Benz. Great Customer Service!!!Thank you for recognizing Bernie and our service team for the customer-focused experience! We're honored to have earned your trust and remain committed to delivering attentive, personalized support each time your vehicle needs a little TLC—Trusted Luxury Care. By listening closely, responding thoughtfully, and prioritizing both you and your vehicle, we aim to make every visit exceptional. From all of us at Mercedes-Benz of Northlake, we’re grateful for the opportunity to serve you and sincerely appreciate your high recommendation.
Satisfied Customer
by austero on 07/21/2025We saw the 2017 Lexus RX450H online and really liked the car as well as the Carfax history. So we decided to set up an appt for a test drive. We were contacted by Justin Bennett from Hendrick Mercedez-Benz Northlake to schedule an appt.… Justin was quite pleasant, easy to talk to, and so down to earth. Took the time to explain everything and was patient with me. Also answered all my concerns and communicated in a timely manner. It was quite a pleasant experience. I am very happy with the car I purchased. And quite satisfied with the fair price. It was refreshing to know this young man. Thank you for your time and assistance Justin.Austero, thank you for taking the time to share your experience. We're so glad Justin Bennett was the one to walk you through this exciting purchase from setting up the appointment to patiently answering your questions and ensuring you felt informed every step of the way. It means a great deal to know that his down-to-earth approach made the process not only smooth, but genuinely enjoyable. On behalf of all of us at Mercedes-Benz of Northlake, thank you for the opportunity to earn your business and congratulations on your new vehicle!
Mechanic
by Max Dickenson on 06/25/2025I had a great experience with Christian Hockmeyer—he did an outstanding job working on my Mercedes. He was knowledgeable, thorough, and clearly takes pride in his work. The car runs better than ever, and he took the time to explain… everything in detail. Highly recommend Christian if you’re looking for a skilled and trustworthy mechanic!Max, thank you for the thoughtful feedback. Christian Hockmeyer’s expertise, attention to detail, and clear communication are exactly what we aim to deliver through every visit. As a Mercedes-Benz Certified Technician, his dedication to both the craftsmanship and the guest experience sets a high standard. We’re proud to have him representing the service team at Mercedes-Benz of Northlake and grateful for your recommendation. Here’s to continued confidence behind the wheel.
excellent service
by Kate H on 06/25/2025I took my car in and Christian made the whole experience easy and smooth. He was thorough, informative, and made sure I understood everything. Excellent service, I will definitely be back.Kate, thank you for the thoughtful feedback. We’re glad to hear Christian made your service visit easy and seamless from start to finish. His thoroughness and ability to clearly communicate every step reflect the standard we hold ourselves to at Mercedes-Benz of Northlake. We appreciate your trust and look forward to welcoming you back whenever your vehicle needs expert care.
Helpful and Friendly
by Breydan H on 06/25/2025I took my vehicle in for routine maintenance and had a few questions about aftermarket products, Christian H was able to point me in the right direction without feeling upsold on parts.Breydan, thank you for the great feedback. We’re glad to hear your routine maintenance visit went smoothly and that Christian H. was able to provide helpful guidance without pressure. As a Mercedes-Benz Certified Technician, he brings both knowledge and integrity to every visit ensuring your experience is built on trust, not a sales pitch. We appreciate you choosing Mercedes-Benz of Northlake and look forward to assisting you down the road.
Awesome team
by Eric on 06/24/2025Adnan got me in no appointment got my state inpection done in one hour.Eric, thank you for sharing your experience. Adnan’s responsiveness and efficiency are exactly what we strive for at Mercedes-Benz of Northlake. Getting your state inspection completed in under an hour without an appointment speaks to the level of service we aim to provide every day. We appreciate your trust and look forward to supporting you and your vehicle for the road ahead.
Detailed and knowledgeable staff
by happy customer on 06/22/2025had a warning message on the dash of my car for my rear seat being unlocked. I pulled into the service drive and explained my issue to them I believe it was a advisor named rick who asked a technician named Carr to help me. He was able to… quickly free my stuck seat did something to fix it and got things moving again and had me on my way very soon. Thank both of you for the fast and friendly service.Thank you for sharing your experience. We’re so glad our service advisor Rick and technician Carr Jones were able to assist you promptly and professionally. Quick problem-solving and friendly care are exactly what we strive for at Mercedes-Benz of Northlake, and we're proud to have a team that treats every concern big or small with attention and urgency. We appreciate you stopping by and allowing us the opportunity to get you safely and confidently back on the road.
One of the best experience
by Dana on 06/12/2025Justin Bennett made my experience of buying a CLA 250 2025 mercedes Benz process so easy. He helped me build my Mercedes that I fell in love with. He always kept in contact with me, until I received the vehicle. He's kind and I give him… five thumbs up. Thank you Justin for your help.Dana, thank you for sharing such heartfelt feedback. We’re thrilled to hear that sales advisor Justin Bennett made your journey to owning the 2025 Mercedes-Benz CLA 250 such a seamless and enjoyable experience. From helping you design a vehicle you truly fell in love with to keeping you informed every step of the way, Justin exemplifies the care and professionalism we value at Mercedes-Benz of Northlake. Your “five thumbs up” says it all and we’re honored to have earned it. Thank you for choosing our team at Mercedes-Benz of Northlake to bring your dream to life.
Best experience ever!!!!
by Ashton Harris on 05/18/2025Highly Recommend! ” Miller Harris III, he was great to work with and really went above and beyond to get me in my desired car and ensure top quality. He also kept me well informed along the way about timing and next steps. It is a pleasure… working with him so far and I would highly recommend him I will also be buying my next vehicle from him as well where ever hey may be.Ashton, thank you for such a glowing review. We’re thrilled to hear that your experience with sales advisor Miller Harris III exceeded expectations. His commitment to finding you the right vehicle, keeping you informed, and delivering top-quality service reflects exactly what we strive for at Mercedes-Benz of Northlake. We’re honored to be part of your journey and appreciate your loyalty, no matter where the road may lead.
Experience and Knowledge With a Smile
by Jenn on 04/18/2025What a great experience! So thankful that there are kind people in the world like Joe Falconer who helped me without making me feel dumb! I can’t recommend the service and knowledge here enough! You won’t be disappointed!Jenn, thank you for such a thoughtful and uplifting review! We’re so pleased to hear that Joe Falconer made your visit to Mercedes-Benz of Northlake both informative and welcoming. His combination of product knowledge and authentic support truly reflects the high standard we hold in our Parts Department. We’re grateful for your kind recommendation and proud to have earned your trust. We look forward to assisting you again with all your automotive needs!
Miller Harris and Northlake Mercedes team
by HaL Ozbeli on 03/28/2025updated 04/04/2025Miller Harris and Mercedes Northlake team was great to work with. Got all my questions answered and made my purchase. Very quick transaction and great team to work with.Go see Zahera!!
by Tiffany Brooks Dumont on 03/14/2025Greeted with warmth and a smile! Looking for your next luxury car, head to Hendricks Mercedes Northlake and ask for Zahera! She is sweet, personable and goes above and beyond to ensure that you are comfortable, get what you want and what… you need! Michael in finance! Wow wow wow!! I just really can’t formulate anymore how wonderful the service we received!Tiffany, your enthusiasm is contagious! We’re beyond grateful for your kind words and thrilled that Zah’Rea and Michael delivered a luxury car-buying experience that exceeded your expectations. From personalized attention to a seamless financing process, our team at Mercedes-Benz of Northlake is dedicated to making every step effortless and exciting. Thank you for trusting us with this special moment—wishing you endless joy in your new ride!
Great Experience!
by Tyra on 03/01/2025updated 03/10/2025Andy did an amazing job helping me find the perfect car. I started working with Andy October ‘24 and didn’t get to a sure decision until March ‘25. With my work schedule being so hectic it was hard to find time to visit their store. Andy… continued to keep in contact and answer any questions I had. I recommend Andy if you need someone with patience and who is thorough!Tyra, thank you for sharing your experience! We’re thrilled to hear that Andy, your sales advisor, provided the patience, dedication, and expertise needed to help you find the perfect car. His commitment to staying in touch and ensuring you felt confident in your decision, despite a busy schedule, is exactly the level of service we strive for at Mercedes-Benz of Northlake. Your recommendation means the world to us—congratulations on your new vehicle, and we appreciate you choosing Mercedes-Benz of Northlake!
Working with Miller Harris was an EXCELLENT Experience, highly recommend!
by Nicole Pierce on 03/03/2025Shoppers should highly consider this dealership TOP Knotch service from the point of entry until completion!Nicole, thank you for your fantastic recommendation! We’re delighted to hear that your experience at Mercedes-Benz of Northlake was top-notch from start to finish. Providing exceptional service at every step is what we strive for, and your kind words mean the world to us. Whether you're shopping for a new luxury vehicle or returning for service, we’re here to deliver the best experience. We appreciate your support and look forward to welcoming you back to Mercedes-Benz of Northlake!
Great Customer Experience!!
by Dr Martin A on 12/28/2024I had a great experience today (Friday, December 27th) with Paul Alfieri (Client Advisor) during the sales, purchase, and delivery process for my 2024 E 350. The entire Mercedes-Benz of Northlake team were attentive, accommodating,… professional, and exhibited the highest level of customer service, all in record time today! If you are in the market for purchasing a Mercedes-Benz, I would highly recommend Mercedes-Benz of Northlake as they provide the highest possible quality at the lowest possible price point!Dr. Martin, thank you for your thoughtful review! We’re delighted that Paul Alfieri, your sales advisor, ensured every step of your journey, from sales to delivery, was seamless and enjoyable. It’s wonderful to see how our team’s commitment to excellence and efficiency left a lasting impression. At Mercedes-Benz of Northlake, we take pride in delivering a luxury experience tailored to each customer. Congratulations on your 2024 E 350, and thank you for your high recommendation!
Awesome Service
by Ryan Barnwell on 12/19/2024updated 12/26/2024Brought my vehicle in for a recall and the new service advisor Taron Graves did an amazing job commuting and ensuring I knew what was going on with my event. First class service at one of the best Mercedes dealerships around!Ryan, thank you for sharing your positive experience! It’s fantastic to hear that Taron Graves, your service advisor, provided exceptional communication and kept you informed throughout your visit. Ensuring our clients feel confident and well cared for is our top priority, and we’re thrilled that Taron delivered first-class service. Thank you for choosing Mercedes-Benz of Northlake for your vehicle’s care!
Taron Graves was great!
by Danielle Scurry on 12/16/2024Taron Graves was great, very detailed, considerate, and informative! He kept me informed & even got me in a same day rental when repair items were found that were going to take longer than I initially planned (I came in for a state… inspection). That was a huge time and convenience saver!!!Danielle, wow, this is wonderful praise for Taron! We’re delighted to hear that your service advisor’s quick thinking and informative care made such a positive impression. Taron’s dedication to providing detailed updates and arranging a same-day loaner for unexpected repairs truly reflects the exceptional service we strive for. We’re so glad we could make your state inspection and repairs as seamless as possible. Thank you for trusting Mercedes-Benz of Northlake with your automotive needs!
I brought my Benz In for sevice & Taron waa super Awesome he helped me out tremendously real good guy Mercedes has a great one on their team‼️
Excellent service
by Marion Young on 12/11/2024I had my GLC 300 serviced and tires replaced. Taron Graves was my service coordinator. He was very helpful and a pleasure to work with. He scheduled my service and updated me on the recommendations for my vehicle. The service was great… and performed in a timely manner.Marian, we truly appreciate your thoughtful review! We’re delighted to hear that Taron Graves, your service advisor, provided such helpful and attentive care during your visit. From scheduling your service to keeping you updated on recommendations, Taron’s dedication to ensuring a smooth and efficient process truly reflects our commitment to delivering a luxury customer experience. We’re so glad your GLC 300’s service and tire replacement were completed to your satisfaction. Thank you for trusting Mercedes-Benz of Northlake with your vehicle!
I was satisfied with my service and satisfied with Christian. He was great.
by W Brown on 07/29/2024NAWe're so glad to hear that Christian took such great care of you, W. Brown! Your satisfaction is our top priority, and we're thrilled you had a fantastic experience with our service department. Christian and our entire service team are committed to providing exceptional care for our customers and their vehicles. It’s our pleasure to have you as a customer here at Mercedes-Benz of Northlake!
Amazing Experience
by Homam Abdul Rahman on 07/10/2024I came in and worked with Tariq Metwally on purchasing my dream car the C63s AMG, it was nothing but an amazing and easy experience, he had everything ready for me when I came in after we had spoked on the phone and made the process even… quicker and easier. He gave me the best offer I can find and always kept up with me on any updates, I also worked with Michael Masotti, he did everything he can to help me out and explained all of the warranties I can get and how simple it is to take advantage of it, if you are looking for an easy process to purchase a car. and to get the smoothest process done go to Tariq Metwally and Michael Masotti cant stress it enough!!Thank you for your amazing review! We're delighted to hear that Tariq Metwally and Michael Masotti provided you with an exceptional experience in purchasing your dream car, the C63s AMG. It's great to know that Tariq had everything ready for you and made the process quick and easy, while Michael's detailed explanations of the warranties added value to your purchase. We appreciate your recommendation and look forward to serving you again in the future at Mercedes-Benz of Northlake!
Homam, thank you for your amazing review! We're delighted to hear that Tariq Metwally and Michael Masotti provided you with an exceptional experience in purchasing your dream car, the C63s AMG. It's great to know that Tariq had everything ready for you and made the process quick and easy, while Michael's detailed explanations of the warranties added value to your purchase. We appreciate your recommendation and look forward to serving you again in the future at Mercedes-Benz of Northlake!
Johnny is bomb.com
by Jennifer on 04/22/2024Johnny in parts is exceptional. Would recommend anyone to them rather than any other Mercedes dealership around. Johnny has been super helpful to get me anything I need.Jennifer, thank you for your fantastic 5-star review and the compliment for Johnny in our parts department! We're thrilled to hear about the exceptional service you received. Your recommendation and trust in us at Mercedes-Benz of Northlake are greatly appreciated.
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLS-Class
Austero, thank you for taking the time to share your experience. We're so glad Justin Bennett was the one to walk you through this exciting purchase from setting up the appointment to patiently answering your questions and ensuring you felt informed every step of the way. It means a great deal to know that his down-to-earth approach made the process not only smooth, but genuinely enjoyable. On behalf of all of us at Mercedes-Benz of Northlake, thank you for the opportunity to earn your business and congratulations on your new vehicle!
by AIMIE BOOTHE on 07/23/2025