AutoNation USA Charlotte
Customer Reviews of AutoNation USA Charlotte
Review type:
Drive from Knoxville to get a DEAL !
Drive from Knoxville to get a DEAL !
by Tool Man on 04/24/2024We were looking for a certain used car, and Hannah made the deal happen ! She even got the car put up on racks, so I could inspect the undercarriage ! Worth the drive !!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Supportive Sales Staff
by J Kropf on 03/21/2024Dealership offered vehicle at a very competitive price. Sales Staff was very helpful.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Easy, fast, enjoyable
by Kyla on 11/22/2023For starters, I loved everyone's attitude. Car lots make me nervous as a woman shopper, as I'm always concerned I'll get duped somehow. However, this experience couldn't have been further from that. Every person I spoke with from the… manager to the sales associates to the service employees were kind, considerate, and patient with all my questions. My fiance and I are very happy with our gently used Suburu Crossfit and more than happy with our car-buying experience. They were even chill about us having our pupper with us. What a great experience! :DHi Kyla, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mazda cx3
by Kali2023 on 08/09/2023Car was in excellent condition. Sales person was very informativeHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Excellent!!
by KarinaS on 04/22/2023Tim H. Was a great helper, I really recommend asking for him when going to buy a car, he was very nice and he helped me so much with getting the car i wanted! He was patient and very helpful answering my questions! I really recommend him!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Spooky electric
by David McDonald on 11/29/2022This dealership is outstanding! They truly came through when others denied us! Mr Clifford McKee did a wonderful job ! My wife and I are truly blessed and beyond words! Thank youHello David, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Easiest Transaction Ever!
by Chris O on 11/11/2022Went online and got a price for my truck for AutoNation to purchase from me. Brought the offer with me to their office and was immediately greeted. My truck was looked over and about an hour later I was walking out the door with a check in… the exact amount quoted online. Everyone there was very friendly and easy to deal with. I kept waiting for some sorta trick but it was easy and a great experience.Hello Chris! Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
My review
by Richard Miller on 10/26/2022Charles was very polite and helpfulHi Richard, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Proceed at your own risk
by Dustin on 09/04/2022This is by far the absolute WORST car buying experience I’ve ever been through. For reference, I’ve bought, traded in and sold around 20ish vehicles as a consumer. I’ll admit, the wool was pulled over my eyes this time, the salesman I had… was a straight up [non-permissible content removed]…cut and dry, and the best [non-permissible content removed] I’ve ever encountered, which I found out after the fact. The truck I bought had some visible scratches which weren’t a big deal, however, when it came down to it I missed a very inconspicuous dented bumper which when I dropped the tailgate 1 time…well it left scratches along the bottom of the tailgate and not scratches that just buff out. This was not listed anywhere and was never communicated. CLEARLY the truck was not fully inspected. I was told to not drop the tailgate again until they could look at it so I brought it up to the salesman the next day or 2 and he ASSURED me I could bring it in to be looked at and to see what can be done. I took the truck and he drove it down to their service area. When he came back I was told the bumper would be replaced and tailgate paint would be fixed and that I would be given a call when parts were in. I didn’t call or harass or show up…I trusted them. I never got a call, around 2 weeks went by, I FINALLY got someone on the phone after multiple times of being told I’d get a call back that never came. I was then told no one approved it to be fixed and they didn’t agree to that, etc… I then took it upon myself to go back in to the dealership and convince and basically beg the sales manager. He finally agreed agreed to replace the bumper and fix the tailgate paint. He also asked me to not leave a bad review to which I agreed I wouldn’t do that as long as the right thing was done. This comes down to integrity and honesty. Once again I was told I would be given a call when I could bring the truck in for the part to be put on and to figure out the tailgate paint. Again I didn’t harass or call or anything…weeks go by and no call so I had to call again myself multiple times and again multiple times I never received a call back. When I finally was able to get the sales manager on he told me they ordered the wrong bumper since the one I need has sensors and I would be called when the correct bumper was in. AGAIN NO CALL BACK. I had to call myself and was then told they were waiting on me! Like I’m supposed to have telekinesis and know things out of thin air. I was finally able to get my truck there and the bumper was installed while I was given a loaner vehicle so I could come back the next day. As soon as I got home I found out the backup sensors aren’t working and my Check engine light immediately came on the next day while driving to work. I called about these issues and was told to bring it back and they will address the issues, however, I have chosen to not go back and deal with this place. Keep in mind this entire process was over MONTHS not a short amount of time. Oh and they didn’t fix the tailgate paint, they did an absolutely terrible buff job on it. I’m sure I left a few details out of the terrible interactions. There is no integrity and no honesty here. Please spend your hard earned money elsewhere.Dustin, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (980) 800-9099 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Phenomenal Prices with Grade A Customer Service
by Dom on 07/28/2022They make the whole process very easy. They have a wide variety of inventory the sales managers, sales team, and finance managers are all extremely helpful. I would recommend to absolutely everyone.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Welcoming and bright
by Christy on 07/16/2022Cliff McKee was great and very helpful. It was my first car and he and the team helped so much. Extremely kind and welcoming as soon as we walked in!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Great place & experience!!
by I Diaz on 07/15/2022Cliff was so great to work with!! Super nice, knowledgeable & cared about us. They were not hounding or pressuring. In fact they were the opposite. The sales manager was great as well while we worked on what we could afford. Definitely… recommend this place!!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
JO is the greatest!!!!
by Jillian P on 03/24/2022I love the service. JO went above and beyond to make this work. And Tim in finance worked his magic. Total peace of mind in buying here!!!Hi Jillian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Great in and out experience
by JD on 03/19/2022Jennifer, Tim and Jeff were great to work with. Honest, up front and willing to work with me.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Go Jennifer!!!
by Toni on 03/18/2022Jennifer and Stephen are a dynamic duo! They were able to provide me efficient & quick customer service. Everything went smoothly. Jennifer is an amazing people person and we had a professional business transaction and an informative… personal transaction. Glad doing business with you all.Hi Toni, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Keepin it REAL! So helpful and friendly!
by Leah on 03/17/2022Loved the support and guidance I got from J.O. And Stephen! They were so friendly and helpful, and I’m pretty picky with a unique budget and situation ! Would recommend 10/10 :) J.O walked me around the whole lot and answered every question… I had about various vehicles. She was able to narrow down the perfect one within my budget! She’s definitely the type of person you feel very comfortable being extremely open and honest about with whatever situation you’re in when purchasing a vehicle. Thanks team !!!Hi, thanks so much for the warm recommendation of the team here at AutoNation USA Charlotte. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Very intertaning
by AD on 03/17/2022J.O was a very helpful and very polite. She helped me with all of my concerns.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Toyota RAV4
Chevrolet Silverado 1500
Mercedes-Benz C-Class
Toyota Camry
We make it easy - we'll buy your car with a check that you can deposit the same day, our 1Price Pre-Owned Vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Megan Reid on 04/26/2024