Leased a 2017 F150...called the salesman because of a minor paint issue...never returned my call...was given $7000 for my trade and asked the dealership to split a drop in bed liner $200...said there was no way the deal was to tight....has my trade on their lot for $13,700...never again with this dealership..hope the service dept is better then the sales dept
Bought a Certfied Preowned Mustang GT convertible with 7200 miles. Mechanically, the car is in very good shape, but cosmetically, it looks like hell. Scratches, dents, chipped paint. The rear bumper cover was pushed up into the quarter panel and cracked. Additionally, the CD player does not work and has a CD stuck in it from the previous owners. Many of these issues were pointed out to the salesperson and the sales manager before signing on the dotted line for the car, and they agreed to fix them. As it was raining both on the day of the test drive and on the day of delivery, some of the damage was not seen until the car was dry. Basically, whoever authorized the sale of this car as a Certified Preowned was asleep at the switch and basically saw low mileage and rubber stamped it. It's taken almost a month to even get the car into their body shop, and while they repaired the rear bumper cover, fixed a major dent and sprayed the inside of the door jams with a quick coat of paint, much of the cosmetic damage still remains. The excuse is "we can't make it new". Additionally, even though I told the salesman twice about the CD player AND reminded the body shop personnel twice about it, it was not repaired by their service department when it was brought into service after the bodywork was done to replace a bent antenna. This is the second vehicle I've bought from these [violative content deleted] and it will be the last, as I had to ride them with the first vehicle on tires they promised to install upon the sale. I only returned the second time because the salesperson was decent on the first deal. Avoid them - they'll back out of promises and ignore making it right. Even when you pay a premium for a car because it's "Certified".