Friendly people and no pressure
Gene Duffy sold me my newest Ford Escape with no pressure! I also met Jim and Ken (warranty) and they were very personable. The Sales Mgr Vern Ford was funny and helpful to interact with. This is my second Escape from Winner. Also, I negotiated for a free remote start but when I realized the Ford Pass app allowed that feature already, I called back for WeatherTech mats instead and they obliged...good customer service!
Awesome dealership !!
I bought a Ford Escape at this location today. Great deal great team. I worked with Rick who was awesome as well as the finance team. This was such a pleasant experience and this group is great to work with. Awesome Dealerahip awesome people. They run a right ship around there also. Which was also great to see.. keep up the great work. I don't know why haven't shopped here before. Thanks for a great experience.
Wow - Great Dealer
We just bought a new 2017 CMAX Energi SE at this dealership. Buying a new car has been one of our least favorite things to do and we dreaded it before setting out shopping for a new car. This experience was so enjoyable and the process was fast. Our salesman, Emillio was terrific, He is a friendly down to earth guy and made sure our expeience was a good one with a deal that met our budget. He is a true professional and gentleman. Everyone we met at the dealership was terrific and friendly. Gino, the sales manager stopped by to chat with us and Doug the finance specialist made the process of financing run smoothly and quickly. I just want to say thank you, thank you, thank you for making our new car purchase what it should be -- fun and exciting. This is a top notch dealershop that we will recommend to all our family and firends.
My husband and I had spent several weekends going from dealership to dealership with our two young kids in tow. We were exhausted. When we arrived at Winner Ford, I was pleasantly surprised. The entire staff was welcoming and attentive. Our salesman, Eric, was a lifesaver when it came to entertaining our two year-old- he even colored with her! I'm grateful for Eric, Gino, Patrick and Doug who all went out their way to help us get into a new car. We live more than an hour and a half away from this dealership but I will definitely make the trip again when the time comes to buy another car.
My experience with Winner Ford. This is my experience that I wanted to share, (Disclaimer) and in no way am I telling anyone not to conduct business with Winner Ford . I currently lease a 2010 Ford Fusion Sport with 14300 miles. My plans were to purchase my vehicle at the end of the lease, turn around and sell it back to a car dealership to make a profit of the vehicle. I mean the dealerships is going to make money when they sell my vehicle. I could see that because they were stickering vehicle comparable to mine for more then $4000.00 and sometimes up to $7000.00. However, I was not prepared for just how much Winner ford thought they were going to make off of me. So here we go. The trade in value of my vehicle, as per KBB, is $17754 and in a private sale its $20744. My lease is up in June and the buy-out of my vehicle is $16800. I went to Winner Ford to see what they would purchase my vehicle for. I noticed a 2011 Ford Fusion SE (the lowest model fusion you can buy) on their lot. The vehicle had 25000 miles on it and it was stickered for $19800. I have seen other 2010-2011 Fusions, both SEL and Sports models, on their lot in recent months. Those vehicles had an average mileage of approximately 22000 miles. Those vehicles where stickered form $21000 to $24000. One of the managers, I believe it was the used car manager, comes out and inspects my vehicle. He then tells me he is going to give me the best deal possible. He sends one of the salesmen back to me and offers me $16500 for my vehicle. That is $300 less the buy-out of my vehicle, and $4000 to $7000 dollars less then what i have seen on their lot with vehicle comparable to mine. Now, I know that car dealships have to make money, but that much one one car sale. Oh and i would have then leased another vehicle and they would have made money off that deal too. I wonder how much? I also wonder how many other people they have done this to? WOW!!!! Thats all I can say. WOW!!!! Needless to say I will not be purchasing any vehicles or doing any type of business with Winner Ford. WOW!!! 2010 Ford Fusion Sport ----- Kelly Blue Book -- Trade in value ---------- $17754.00 Private Sale ----------------$ 20744.00 My end of lease buy-out------$ 16800.00 Winner ford Offer----------$ 16500.00 2010-2011 Fusion Sports and SELs models on Winner Fords lot in the past few months--- $20000.00 to 24000.00
Avoid the Headache
I came to Winner Ford to buy a new car. I negotiated a price and put a down payment on the car through a debit card. Based on the features i wanted, there was some trouble finding it. After the 4th time a car was located for me at another dealership and then sold off to a higher bidder after there were reserves placed on them for me (which I discovered is common practice), I decided to take my business elsewhere and requested a refund. I was told there were no other cars in the area matching my specifications. I searched online that same day and found 3 cars matching my specifications at Echelon Ford not 5 miles away, so I went there and bought a car. I had discovered the two dealers do not trade nor work with each other because of many previous issues. I was advised that my down payment could be refunded instantly with my debit card by Echelon Ford as well as from a manager at Winner Ford and I verified this claim with other dealers and my bank. Winner Ford has now openly lied to me about the process of refunding down payments, stating they credited my account but it takes my bank 10 days to process it. My bank specifically informed me Winner Ford may have finished processing the payment, but not released the funds and upon releasing, the funds would instantly show on my account. I retorted Ford with this fact and they told me the bank was not correct. This dealership also argued with me about discussing these matters with their accounting department. Apparently the accounting department told them they spoke with me about these issues, which is incorrect. Since dealing with this issue I have been shown severe disrespect, degradation of customer service, lack of business ethics/integrity, and insults to my intelligence. The sales person I dealt with was upfront and honest with me but all the managers as well as the accounting department are where i've had these issues. I've had to take a personal day off from my work due to the lack of delivered promised transportation and have also been informed of persons with similar issues when attempting to obtain refunds from Winner Ford whom had to obtain legal recourse. Do not put yourself in a predicament like this one nor any of the multitude of issues described in reviews when doing a simple Google search for Winner Ford Reviews