Cappellino Buick GMC
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Customer Reviews of Cappellino Buick GMC
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Great car buying experience
by Eric D. on 04/07/2025
updated 04/14/2025
Dealership made the paperwork and trade as simple as possible and they were easy to work with.
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5 reviews
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Service
by Donschweit on 07/08/2025Always very pleasant and friendlyGreat car buying experience
by Eric D. on 04/07/2025updated 04/14/2025Dealership made the paperwork and trade as simple as possible and they were easy to work with.GMC Terrain
by SOSTRYE on 05/27/2024We had a Buick Envision, but looked at the GMC Terrain because it was a bit larger. The dealer didn't have one in stock with the options we wanted, but found one eventually after two other dealers sold cars from under them. They did a great… job getting us what we wanted.Buying experience was awesome Danny Hayes thank you so much
by T Russo on 04/20/2024Hands down i felt so relaxed with the way they handled me like family. Asking if i needed anything coffee, water. Danny Hayes and team was so knowledgeable with the vehicle that I chose so helpful and showing me all the new technology.New Lease of Buick Envision
by MrGreen539 on 02/24/2024I returned to the dealership, once again to end a lease and get a new one going. I was helped from beginning to end, as always by Mike Matthews, who helped me finalize the end-of-term process for my former 2021 GMC Terrain, and into a… beautiful 2023 Buick Envision ST. This is now the fourth vehicle leased from the dealership and Mike has helped me since day one; even helping my mother recently get into her second lease from Cappellino as well. Mike's efforts, along with the entire staff are invaluable, year after year!
The following reviews are more than two years old. They are not included in the overall rating.
40 reviews
New car
by Michael M on 05/17/2022Amazing experience. Have bought my last 6 cars here. Great sales staff, great service. I wouldn't go anywhere else!DISHONEST. CHANGED AGREED UPON PRICE TWICE AFTER CREDIT APP
by Kevin1025 on 02/22/2019This experience was extremely dishonest and shady. We had an agreed upon deal between trade-in and new vehicle 3 times that changed, TWICE after a credit app. The rates did not change, the pricing on the vehicles did after a formal credit… app with 2 hard inquiries. Ultimately, the sales manager, Steve, pulled the offer saying my vehicle wasnât worth what THEY QUOTED and confirmed after review. Additionally, he said it was because they took on two more of similar vehicles within 48 hours. So what is it? Not worth it, or inventory? Further a simple inventory search with the supplied Carfaxâs show that the 2 similar vehicles have been on their lots for weeks/months, not new. DO NOT BUY FROM THIS DEALERSHIP. DEAL ON TRADE-IN AND NEW VEHICLE WERE AGREED ON. GAVE THEM OPPORTUNITY TO FINANCE AS I HAD AREAFY SECURED A LOAN. THEY THOUGHT I WAS HOOKED AND CHANGED PRICE TWICE AFTER HITTING MY CREDIT TWICE. REASON WAS BOGUS SAYINGN THEY TOOK TO MANY OF MY TRADE-IN VEHICLES IN. A SIMPLE SEARCH OF THEIR INVENTORY AND CARFAX SHOWS THOSE VEHICLES WERE ALREADY THERE. Here is a detailed recount of my 3 week plus interaction with this dealership. I will be adding this whole interaction on other forums with pictures to substantiate claims. Please search for it. -2/3 Reached out through the Edmunds website with a reduced price for the vehicle. The customer care manager responded quickly, but getting a response from the sales rep was terrible. -2/11 Finally a test drive is scheduled. No issues. An offer was made on my end and the rep said he would let me know either way in the morning. By 8pm I had an email âthanking meâ for coming and to let him know what else he could do. -2/12 I emailed back he could let me know where we stand on the offer. No response. Another email from me later in the day, no response. -2/16 I follow-up again and was told to talk to a different sales rep while the one I was with was on vacation (he was but not on 2/12). -2/18-2/19 Negotiations ensue with the deal changing from their end 3 times. The last time over $122 for a key fob (since I had only specified a key and not a fob. However, I was already told to, âFill our a credit appâ to get a rate. Understandably, rates change, but the prices should not. After the deal changed for the third time at the finish line, I declined to pay the additional charge. AGAIN THIS WAS AFTER A CREDIT APP IN WHICH 2 HARD INQUIRIES WERE MADE. -2/21 I return to the rep WILLING TO PAY THE $122, I was told he had to check in the AM. -2/22 Receive a message the deal has been pulled, spoke to the used car manager who spoke of their inventory changing and that was the reason they would not commit to their offer. AGAIN, AFTER 3 WEEKS OF MOSTY TERRIBLE SERVICE, THEY CHANGED THE DEAL AT THE FINISH LINE 3 TIMES CHARGING MORE, THE LAST TWO TIMES AFTER A CREDIT APP HAS BEEN RUN. I HAVE PROOF OF ALL OF THIS AND WILL BE POSTING PICTURES LATER THIS EVENING.2/8 Our first contact with Kevin after receiving internet lead from evening before. He made us an offer on a 2015 used Enclave. 2/9 Sales Rep. thanked him for offer but declined, offer too low. 2/11 Kevin reached out to us again with details of offer. Sales Mgr set up appointment for that evening. Kevin made an offer where he wanted to trade in vehicle and get a check back from us for $2000. Sales Rep declined his offer but said he would double check with the General Sales Mgr in morning. 2/12 Sales Rep. called him to let him know that we were passing on his offer, we were just too far apart. Kevin said he was going to look around at other vehicles. 2/16 Kevin reached out to our Sales Mgr again asking us to match an offer on his trade that he received at another dealer. Our Sales Mgr was out of town on vacation but gave Kevin the name of another salesman that could work with him. 2/18 Kevin called looking to talk to new salesperson. 2/18 thru 2/21 Kevin and Salesman engaged in negotiation process: offers and counter offers were made regarding our vehicle and his trade. During negotiations, Kevin wanted confirmation that we could get him 3% interest rate. Informed him that he would need to fill out credit application so we could submit it to banks. He filled out application online, we pulled his credit report and submit his application to the bank. Vehicle was posted online with one key but we agreed to include second key but made a counter offer if he wanted extra key fob. Discussions took place regarding keys fobs and soft top covers on the trade and Kevin declined our offer stating "No thanks, this is to much at this point". 2/21 After declining our offer, Kevin texted back that he wanted to get the ball rolling. At that time, the General Sales Mgr had left for the evening and the salesman told him he would run the deal past his manager in the morning. 2/22 Sales manager reviewed the deal and elected to pass on it. Upon further review, based on our current inventory, he decided he did not need another Jeep on our lot. General Sales Manager spoke with Kevin on phone personally and during the conversation, Kevin told him that if we did not sell him the car, he would bad mouth our dealership all over social media. We had no signed contract, no deposit and after his threat to bad mouth us, we feel we made the right decision by not making a deal with Kevin.
Car service
by Cbrown1957 on 04/18/2017updated 05/01/2017I found there to be a Clean and comfortable waiting area, professional staff, and reasonable pricing. Additional recommended work was presented without pressure.Mrs. Daniels-Wilson
by AndreaDaniels3 on 04/15/2017updated 04/24/2017Friendily and polite atmosphere. I liked having the shuttle to take me home and pick me up the next day.One of the best
by allmoney2 on 04/05/2017Clean, well maintained waiting area. Friendly, polite employee's. Excellent service. Like most business, you get what you pay for Cappellino exceeds that!Best car dealing experience I've had
by buffaloshopper on 04/18/2016At Cappellino Buick, my salesman, Herb Streng and Cappellino Vice President, Gary Cappellino, could not have treated me better or been more professional. I've leased many cars and can honestly say that Herb was the finest salesman I've had.… He educated me on the features of the car and did so in a clear, concise, professional, and informative manner that he sold me on the car. This is the mark of a great salesman. This is also the second time that I've had the good fortune to lease a car with Gary; his integrity and focus on customer service and satisfaction is evident and in the future I will continue to lease/buy a vehicle from him. My family and I were treated with warmth and respect, our business was appreciated, and we received great and excellent customer service. I couldn't be more satisfied and happy with my car, my deal, my overall experience with the staff at Cappellino Buick. I would and will highly recommend them to anyone who is looking for a new vehicle. They treat their customers very fairly and with integrity.service department
by Ikolyne on 04/04/2015updated 04/10/2015kind professional, fast service,very clean peaceful atmosphere with very good coffee, explanation of all services completed and charges. including service with a smile.We worked it out!
by Zmelas on 03/03/2015updated 03/17/2015Scott Bertini was an excellent guy to work with. He showed me options that saved me money and gave me more car than I could've imagined. I'm overjoyed with my experience.Very happy
by Allpro1965 on 03/05/2015updated 03/13/2015Very pleased with service salesmen mike Mathews worked very hard to make deal work and he did a great jobBuick Enclave
by Huge_penis1959 on 02/21/2015updated 03/04/2015Overall, good experience. After inspection, recommended 4 new tires but the correct size was out of stock from the local tire supplier so we will order at next visit since the tires on the SUV are still at 30%.A Pleasant Cappelino Experience
by buffalobarb1 on 02/21/2015updated 02/26/2015This was my first service visit since the remodeling. I love the customer lounge. It is so good for whatever you want to do. Watch TV or work at the computer area just sit on the stools. I also like the new message boards. At least you… know where you stand with the work being done and about how long the wait will be. My wait time actually turned out to be less than we first thought, and that was a plus! Connie was very helpful, professional, and informative. This was a truly positive experience at your dealership!Car won't start.
by kyko25 on 02/26/2015The service was busy the day I visited, but yet they were courteous and professional. I appreciate that they are doing all they can to figure out why my new Encore will not start. Although it has not given them a problem while in the shop.… But there is a problem, which they are working on. My vehicle is not the only one with this exact problem. The dealership is working with GM to resolve this problem.nice guy finally
by Gailguerra on 02/07/2015updated 02/20/2015I have no idea what you said to the grey hair man behind the service desk, sorry I don't know his name. But what ever you did, it did the trick. He was very animated, smiling, hello's, goodbye, helpful. thank you so much because I… really, really did not want to take my car back. I was making my husband do it and his work schedule is not good for doing outside chores. So thank you for lighting a fire of something under his snarly old butt.great
by Zachary2344 on 01/21/2015updated 02/05/2015They we very understanding on the fact it took two day to complete due to have to talk with parents and grandparents and that they didnt hound you as you came in the doorFast, friendly Service
by JRK28 on 01/20/2015updated 02/05/2015Cappellino is always looking out for the customer by providing the services customers need and not trying to get them to pay for unnecessary services. Quick, friendly service makes car maintenance easy.Great Service
by fstrangio on 01/22/2015updated 02/04/2015Everything was organized and fast. They told me about the problem and solutions and fixed it quickly. Connie was very helpful. She arranged a ride for me back and forth. Great experience. Thank you - Frank Strangio
GMC Terrain
Buick Encore GX
Buick Envision
GMC Sierra 1500
About our dealership
We appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as Iâd like to hear more about what happened and work together to come to a resolution that improves your experience. Gary Cappellino - gcappellino@cappellino.net
by dealerreply on 03/10/2019