Westbury Toyota
Customer Reviews of Westbury Toyota
Review type:
Worth the Wait
by Gayle on 09/04/2023Marbin & Hernan made my car purchase easy, smooth & satisfying. They were both professional & personable.
Happy Toyota owner!
by Gloria on 06/30/2023Westbury Toyota Is a large dealership with lots of sales help. It was relatively painless. My sales person John B was great. He seemed pretty honest and forthcoming. Even when I asked him a question he was not aware of, he said he would… ask because he wasn’t sure which I appreciate. The finance guy, Alex was able to get me to the number I needed to be at. I definitely would recommend this dealership.Hi Gloria! Thank you so much for the positive review of Westbury Toyota. We're glad to hear that John and Alex provided you with excellent service during your visit. We appreciate your recommendation and hope to see you again in the future!
Great transaction once again
by Susan p on 06/06/2023William chin is a pleasure to work with. I highly recommend him.We are happy to hear from you, Susan! Thank you for choosing Westbury Toyota and for sharing your kind words about William. Safe travels ahead!
Terrible! Frustrating! Aggravating! Experience (Leasing)
by UnhappyLeaseCustomer on 11/13/2022updated 11/21/2022The sales folks are pretty much OK. They've been well trained and really know how to make the customer feel he/she isn't being duped. But, they ARE car sales people, and that tells the story. They're friendly, calm, informative,… knowledgeable. But: the buyer needs to know as much as possible before talking with these salespeople. On The Other Hand: The leasing person was arrogant, snotty, aloof, unwilling to answer questions. His attitude was: Don't bother to ask questions: We're not going to change anything in the lease documents no matter what you say or do. So, be quiet and sign these twenty-four papers. No, he didn't actually say any of those things, but all of that radiated from him during the entire forty minute lease process. [He did actually tell me to not bother reading most of the papers I had to sign.] Without question, one the the very worst experiences of my life. This is one customer who will NEVER deal with Westbury Toyota again. Not to buy. Not to lease.Thank you for your feedback. We run an honest, customer-focused business and pride ourselves on top-of-the-line guest care, and I sincerely apologize you've been left feeling differently. I will share this review with my team in our constant effort to evaluate and improve the leasing process for our clients, but I'd also be glad to talk this through directly. Please reach out to me. I hope we can regain your confidence in the future. All the best, Randy Abreu - General Manager - 516-333-3100 ext. 4827
Excellent sales manager and overall buying experience
by Zach H on 06/15/2022William Chin went above and beyond to make sure that my car buying experience was smooth and as pain-free as possible. He was kind and courteous on the phone as we negotiated. The car was absolutely spotless and the registration and plates… were all set up before I arrived to purchase the vehicle. I highly recommend working with himZach, it's wonderful to read about your five-star buying experience with William! The Westbury Toyota Team is thrilled that his willingness to go above and beyond left a great impression. Thank you for your business and enjoy your new ride!
Very happy with my choice
by Peggy C on 06/10/2022Car purchasing is like a twilight zone episode. There are no cars to test drive, as they are all pre-purchased, picking a car feels like fishing in the dark. Luckily, I was able to work with salesman Elijah at Westbury Toyota. He clearly,… nicely, and with good humor, explained all of the steps and time frames involved in purchasing. I was able to get a beautiful RAV4 hybrid in a reasonable time. Thank youHi Peggy - We appreciate you sharing this feedback It's wonderful to hear that Elijah made the purchasing process go smoothly and that you drove home in a great vehicle. Thank you for your business and safe driving in your Toyota RAV4 Hybrid!
Life is fun driving a Cross
by Bunny on 06/04/2022Great people to deal with. They are polite and honest 😀😀😀😀Thank you for the great review! We are so glad to hear that you had a successful experience working with the Westbury Toyota team. Drive safely, and we hope to see you back again down the road!
Best Sales Rep
by Renee Robaina on 03/22/2021I love my 2021 Toyota Highlander Hybrid. That is thanks to Jesus Rincon. From start to finish Jesus was there to make sure I got the best deal for the car of my dreams. He went over what I needed and wanted. He was very attentive. He… always answered all my calls. He is an asset to Westbury Toyota.Excellent leasing experience
by Barry P on 03/03/2021Very pleasant experience at Westbury Toyota.. Jeremy Garcia is an intelligent, professional, friendly representative.Exactly what we wanted...
by PJ Bac on 02/24/2021Well kept dealership. Cristian Reyes really delivered for us. He found us what we wanted and was not pushy on the sale. Applied credits for us. He brought the car around so we can load into the new one. While paperwork was being put in… order he showed us the car features. The day after he took out the DVD we forgot.Westbury Toyota
by Torres on 02/18/2021Andy Kolmer and Louis Bono really made my car purchase seamless. The customer attention is second to none. I can see myself making another purchase from here.Top Notch, Bought two cars one month apart each!
by Dan on 02/11/2021All you have to do is be straightforward here and they’ll do the same. I highly recommend this place as I’ve been to the other Toyota dealerships and the experience is not the same. I dealt with Ira, Michael and Herman from Finance.… Everything boils down to how much you’re willing to offer and your credit. At the end, everyone helped out and I didn’t feel I was taken advantage of.Westbury Toyota
by Dom Torre on 12/07/2020Excellent service quick easy and professional. My salesman Marvin gatling was very helpful he made the sale a very pleasant experienceExcellent service!
by Kristina on 12/04/2020I purchased my 2020 Camry AWD on October 30th and was assisted by Collin Guida and William Chin. They were attentive, detailed and addressed my concerns. I will be back for my service, etc.Collin Guida Sold me 2017 Toyota Highlander
by DeterminationPhilip on 09/01/2020Collin Guida, sold me a 2017 Toyota Highlander at a time when I needed it most. I only had a rental for the weekend. Mr Collin Guida, was courteous and professional, he and financial manager worked with my situation in a timely and accurate… manner. If you want a new or used vehicle, please reach out to Mr Collin Guida for one.Corolla SE
by Trevor Panton Sales on 08/01/2020Trevor Panton was very polite , professional and worked very hard to satisfy my wishes. I recommend him to any future customer.I see why they are #1
by K Walker on 07/31/2020Before I even went into the Toyota Dealer at Westbury, William Chin-Sang called me to go over a few questions that I had. After he provided me with information, I went to another local Toyota dealer because I had an already scheduled… appointment. Leaving the local dealership completely dissatisfied, I called Toyota of Westbury and was able to schedule an appointment for the next day. Upon arrival, I was greeted by several other dealers. I was able to get all of my questions answered by Omar (another dealer) and William. They were extremely patient and understanding.They also were able to get me another vehicle after my mother noticed that the original vehicle I was going to purchase had a few scratches. I knew exactly what I wanted and they knew exactly how to deliver exceptional performance. I would definitely recommend buying or leasing future vehicles at Toyota of Westbury!excellent experience
by Trevor Panton on 07/28/2020Trevor was very polite hard working and helpful. he worked quickly to find a model that met my needs. It is a relief to know that trevor can be counted on to provide a fair deal and positive experience. I confidently suggest Trevor to… anyone looking for a car.Ask for Marvin Gatling!
by Jack on 07/22/2020I bought my car in the May when in person shopping and test drives were still not possible. Marvin Gatling was amazing throughout the process. He was always available to answer my questions before and after the sale. I would definitely… work with Marvin again.Sale of Rav 4
by Sale of my Rav 4 by Marvin Gst on 06/19/2020I was very pleased with the salesman, Martin Gatling, who helped me go from leading my car to purchasing it. He was courteous, knowledgeable and very helpful. Bette WagnerAsk for Marvin Gatling!
by KLS on 06/10/2020I had a great experience here, the entire process was easy and straight forward. No hard sell, and I was able to wrap up the whole transaction quickly!
We are proud to be the #1 Toyota dealership in the tri-state area for 2020 & 2021. There is a reason why we are #1, and that’s because we have an amazing selection of new Toyota’s and pre-owned vehicles. Put that together with our amazing, knowledgeable sales staff and you will have the best customer experience, which is something we strive for everyday!
Are you ready to learn more about all of the great new Toyota vehicles that can fit seamlessly into your daily routine? Then make it a point to stop by Westbury Toyota today (or give us a call at (516) 272-4499), and one of our friendly and helpful Toyota experts will get you started on the path toward making a smart call for your automotive future.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- English
- Spanish
Gayle, we're so glad to know Marbin and Hernan made your car-buying experience at Westbury Toyota such a smooth one. Thanks for the kind words and enjoy the ride!
by Westbury Toyota on 09/05/2023