Customer Reviews of Fuccillo Subaru of Watertown
Review type:
Amazing service!!!
by Tracy L on 01/20/2022Darren our salesman was awesome.. He took his time and help me with my options. Everyone was friendly and great to work with.Great experience!!
by Jason J on 08/27/2021Very friendly staff. Our salesman (Darren) was low pressure yet when we decided to buy he did everything possible to meet our needs. We have bought from Fuccillo in the past and have always been pleased but this purchase went exceptionally… well.We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Kevin Morris - General Manager (315)782-1600
Great place to buy a new vehicle.
by Darcy Pavelski on 08/03/2021Sharon Cullen is the best salesperson I’ve ever dealt with. Informative and friendly service.Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kevin Morris - General Manager (315)782-1600
It’s more than the cars that keeps us coming back.
by Mary on 07/28/2021Knowledge, humor, and down-to-earth, factual discussion on trading.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kevin Morris - General Manager (315)782-1600
Satisfied customer
by Carol on 07/22/2021updated 07/29/2021I called prior to going in person to see about buying a Hyundai Palisade but there was not any available. Spoke with sales rep Darren Freeman and he offered to send an email with what he did have available. If he hadn't done that we would… not have gone in person to test drive the 2022 Hyundai Santa Fe. It was a very positive experience. He even helped us to turn in a leased vehicle from a competitor next door.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kevin Morris - General Manager (315)782-1600
Darren was very friendly! Goes out of the way to make things happen fast!
by RPJ on 05/30/2021Very professional atmosphere. The staff are kind and helpful.Thanks for the great rating, RPJ. We're pleased that everything went well for you. Sincerely, Kevin Morris - General Manager (315)782-1600
Happy and hassle free
by J Johnson on 04/02/2021Knowledgeable and friendly staff quickly and carefully guided me through a difficult decision making process. Found options that suited my needs and exceeded my expectations. Sales Consultant Randy Hemingway treated respectfully and had my… back.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Kevin Morris - General Manager (315)782-1600
Professional Salesperson
by Catherine P on 04/01/2021Nicolette Burchell is our salesperson. Friendly, professional, very knowledgeable and extremely thorough. We have enjoyed working with her, would work with her again in the future and will recommend her to others. It's a pleasure… working with someone of her caliber.Stays through Paperwork
by John D on 03/17/2021He let us drive one or as many as we wanted. He answered any questions we had and stayed with us through all the paperwork. He was polite and knowledgeable and very likable. (He is the best!)Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Kevin Morris - General Manager (315)782-1600
DOESN'T GET BETTER THEN THIS. THYE ARE THE BEST
by Dave Jones on 03/03/2021Great place to buy a car.. They treat you with respect. All sales staff are educated in there product. They always give me a great deal. The biggest thing is they are honest. They make a promise and they keep it. That's big with me. Mr.… Fuccillo has a team to be proud.Dave, thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Sincerely, Kevin Morris - General Manager (315)782-1600
Very Satisfied
by Very Satisfied on 12/02/2020Very Friendly, gave me different quotes to show the better deal for me. Willing to negotiate with the price. Sale went very smooth and timely, I wasn't there for hours. I never felt like I usually do about car salesman, on my guard about… what they are trying to sell me or a lot of pressure into making my decision.We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Kevin Morris - General Manager (315)782-1600
Great Service
by Love this dealership on 09/22/2020Joe is an amazing salesman and got me into the perfect vehicle! I am not easy to sell to, but he put up with me! Love my new car and look forward to another purchase there again soon!Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, Kevin Morris - General Manager (315)782-1600
Great service
by Shannon Booth on 09/01/2020I was looking for something and I found it at Fuccillo Imports, Chuck was first class and was not pushy at all I had a great experience and he treated me like an old friend!We really appreciate your feedback, Shannon. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Kevin Morris - General Manager (315)782-1600
Amazing service
by M M on 08/12/2020The experience was very fast and informative. All my questions were answered quickly and honestly. They were patient when there was a small hold up with insurance and they were able to tell me all the information I didn’t know.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Kevin Morris - General Manager (315)782-1600
Great Experience
by Roman B on 07/31/2020Me & my wife bought 2 cars here and the sales agent Nicolette B. Was phenomenal!! She helped us every step of the way and went out of her way to make sure that we were happy. We love our Subaru’s!!Roman, thank you so much for visiting us and for leaving such great feedback. We are so happy we could match you to the right vehicle and put you behind the wheel of your Subaru. We hope to see you back for scheduled maintenance or anything else we can help you with! Sincerely, Kevin Morris - General Manager (315)782-1600
Great Experience
by SH on 03/30/2020Ed Donato was great! He has excellent customer service. He had the car all ready for me to pick up and made it the easiest car buying experience I've had so far. Fuccillo also fought to get me a lower interest rate by over 2%! I highly… recommend Ed Donato at Fuccillo of Adam's, NYSales
by Angel on 03/02/2020Nicolette Burchell did an amazing job selling me this car. Would recommend her as a salesman. She knows everything about her car.Angel, your great feedback truly made our day! We appreciate you for letting others know about your experience with Nicolette! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Kevin Morris - General Manager (800) 359-7777
5 and counting.
by Zak Winn on 02/29/2020We now have purchased our 5th Subaru from Fuccillo's. The sales team is amazing and our every need has been looked out for. Special thanks go to Kevin, Chuck, and Mike. I highly recommend this dealer for anyone looking for their next car.Zak, thank you so much for taking the time to share your kind words about your experience. We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Sincerely, Kevin Morris - General Manager (800) 359-7777
fast, easy and great deal
by David on 02/27/2020fast, easy, and i got a good deal.. better then i could have gotten anywhere else..Thank you for the kind words, David. We really appreciate your business. Sincerely, Kevin Morris - General Manager (800) 359-7777
HAPPY HYUNDAI PURCHASE!!!
by Nelson on 02/27/2020Randy Hemingway and Matt Gormley went ouy of their way to make us feel comfortable. They answered all of our questions and did not pressure us into a decision. Happiest car-buying experience in years!!! Will definitely be back!Nelson, thank you for the feedback! We are happy to hear about your positive experience at Fuccillo Imports, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Kevin Morris - General Manager (800) 359-7777
great place to buy a car.
by Michele on 02/19/2020updated 02/26/2020I had a very friendly salesman and they worked hard to get the payment I needed.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Kevin Morris - General Manager (800) 359-7777
Subaru Crosstrek
Subaru Forester
Subaru Outback
Mazda 3
FUCCILLO IMPORTS OF WATERTOWN NY TREATS THE NEEDS OF EACH INDIVIDUAL CUSTOMER WITH PARAMOUNT CONCERN. WE KNOW THAT YOU HAVE HIGH EXPECTATIONS, AND AS A CAR DEALER WE ENJOY THE CHALLENGE OF MEETING AND EXCEEDING THOSE STANDARDS EACH AND EVERY TIME. ALLOW US TO DEMONSTRATE OUR COMMITMENT TO EXCELLENCE! OUR EXPERIENCED SALES STAFF IS EAGER TO SHARE ITS KNOWLEDGE AND ENTHUSIASM WITH YOU. WE ENCOURAGE YOU TO BROWSE OUR ONLINE INVENTORY, SCHEDULE A TEST DRIVE AND INVESTIGATE FINANCING OPTIONS. WE LOOK FORWARD TO SERVING YOU!
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thanks for this awesome review, Tracy L! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Sincerely, Kevin Morris - General Manager (315)782-1600
by Fuccillo Imports on 01/21/2022