Customer Reviews of Stream Auto Outlet
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4 reviews
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FALSE ADVERTISING, DECEPTIVE ACTS AND PRACTICES
by JCHAN on 03/19/2025updated 03/25/2025Online price is not the price. False Advertising. It would be different if they disclosed the price as an in-house financing price, but they don't. Legally, the actual price, rebates and discounts must be displayed to achieve the… advertised price. They tried to tack on another $3995 to the price. They also advertise a complimentary Stream Shield Plus with every car purchase. This was also not the case. I asked the sales person, Larry, probably a fake name, to send me a purchase agreement, then he told me all this. When I asked why wasn't this disclosed on the website, he stated he's disclosing it now. I asked for a manager to call me back, he said in the next 15 minutes. An hour and 45 minutes later, still no call, so I called and got Hector on the phone. He placed me on hold for almost ten minutes and I hung up. I called back later and asked for Hector. He tried justifying the upcharge with claims of they have a new system last month, it used to be disclosed on the website, its not their fault. Meanwhile, there have been complaints of the exact same thing as early as January of this year. He then called the General manager, and I was told that the price + $3995 is correct. Hector then said he would do me a favor and drop the price to his cost, but it was still $1200 over the online price. I told Hector, no , I cant do that. I was traveling from Massachusetts and was going to be in the area. It was the car I was searching for, and the price was good. I'm just shocked that dealers still operate this way with all the compliance laws about false advertising. Elon Musk and Teslas have been getting very controversial lately. A lot of people are trying to unload them. Despite all this news, I was still a serious buyer, and you didn't want to honor the online price . Please look at the prices these are going for at the auction. They are losing thousands by the day. You're going to wish you sold this vehicle once you see how much interest you're paying for it while it sits on your lot. The disclaimer on their own website states, "Prices include all costs to be paid by the consumer, except for tax, title, registration, and document fees. The dealer reserves the right to adjust prices based on market fluctuations without prior notice. Additionally, the dealer may update inventory based on market research and adjust pricing accordingly. Available accessory: Stream Shield Plus Protection Package, $3,995 plus tax For complete details, please contact the dealer." All this was contradicted by them. You took an easy sale and made it difficult.Run don't walk from this Dealer!
by Vmax on 04/03/2024I was interested in a Kia EV6 advertised for $29,000+ so called and asked if that was the real price. After being told it was I decided to drive the 100 miles to see and test drive the car. First the car was buried in a sea of vehicles… totally uncharged. In fact the salesman had to hook up a portable battery to power up the car. The car wasn't cleaned up and had a hideous wrap finish full of scuffs and scratches. Finally we went inside and I was confronted with the finances of the deal. I mentioned not even getting to drive the vehicle but was told I had to agree to the price. Well it turned out the advertised price was the price after making a $5000 deposit. The salesman showed me a disclaimer stating that but the online disclaimer doesn't show that information. (absolutely an illegal practice in the US) If I could give this dealer a negative five star rating I would because the is the nightmare used car dealer.Bad Experience on a car I was ready to get.
by MFreeds on 03/11/2024I called on a vehicle that was priced $31990 and when I got off the phone with Hector he said it was $38,000. I waited on hold for awhile and when I was talking to him he had other conversations on the side with people that worked there. I… felt like he didn't value my business, and I felt like paying an extra $6000 from what the car is advertised gives the company a bad name,Stephanie Gallace best saleswoman I have ever done business with in 20yrs
by Ginger_S on 02/20/2020Stephanie greeted us with smiles at the door and ran numbers for us for a new benz which we not only got a great lease on but it was hassle free and quick! Best car buying experience ever in 20 yrs of buying and leasing cars. Stephanie is… not your typical sales professional..she really is attentive and listens and DOES NOT HARD SELL...she consults and helps you with the best deal possible on any make or model they have..which they have all! Thank you Stephanie for not only being a warm and friendly sales rep for us but also for making us feel like family. We are super excited with our new benz and have you to thank for it. We will be sending all our friends and family and will be seeing you in 3 yrs when this lease is up. Thanks again Stephanie..You rock!!
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About our dealership
Stream Auto Outlet is a family-operated used car dealership in Valley Stream, NY, that recently opened its doors to all motorists around Nassau County and beyond. We're committed to excellence in all that we do, and that includes not only providing a seamless car buying and financing process for all.
From our large selection of used cars, pickup trucks and SUVs for sale to our extensive lending options, there are so many reasons to shop and save here at Stream Auto Outlet! We welcome local drivers from nearby Hempstead and surrounding New York communities to learn more about our dealership on our website before contacting us or stopping by for a tour.
What sets us apart
From Honda and Toyota cars and SUVs to Mercedes-Benz luxury sedans, there's something for every New York driver here at our used car lot. Everyone is approved!
Amenities
- Complimentary Drinks
- Instant Financing
- Complimentary Coffee
- Cable Television
- Television
Languages Spoken (2)
- English
- Spanish