Lexus of Smithtown
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Customer Reviews of Lexus of Smithtown
Review type:
Great salesperson and vehicle
by Bonnie M on 05/13/2024
My salesperson Gloriana was so knowledgeable, helpful and patient. She was able to guide me through several models until I found the right fit with absolutely no pressure. The business manager and IT person were also very helpful and… pleasant. Gloriana continues to reach out to make sure everything is going well with my new vehicle. Very professional. I highly recommend both her and the dealership
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The following reviews are more than two years old. They are not included in the overall rating.
55 reviews
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Great dealership
by redranger on 08/10/2018Great vehicle selection backed by professional, knowledgeable and friendly staff. Joe and Jim were excellent and helped us every step of the way to make sure everything ran smoothly. Thank youRecently purchased a pre-owned Subaru Forester
by subaru2014 on 11/20/2017Our experience at Lexus IS Smithtown was wonderful. Even though we were purchasing a car that was not a Lexus, the sales, finance and tech support staff were extremely knowledgeable and friendly. Our sales associate, Tabetha Pradel, was… wonderful and made the process very easy. We look forward to returning to Lexus of Smithtown in the future for another purchase.Lexus of Smithtown and Rob Romano
by Clarrie on 09/16/2017Sitting in the customer lounge at Smithtown Lexus you hear a lot of talk of other dealerships and their customer service. I am very proud to mention our service manager Rob Romano and his team as the best of any experience that I've had the… privilege of interacting with. Excellent. Professional and very compassionate about the customer and the Lexus name.NO ATTACK TACTICS WHEN WALKING THROUGH THE DOOR
by Anthony03137900 on 08/16/2017Although I didn't finalize my purchase last night the receptionist (Louise) and the sales associate (Bill Pottetti) where both wonderful... No hassle, bombarding or salesmen hovering over you.... No high pressure tactics or pushes to meet… their manager... A truly relaxing experience that leaves little to be desired... Bill Pottetti was exceptional, well knowledge on the product line (LC500) and extremely professional. Louse who greeted me was polite and even offered to assist me herself should I needed anything and even unlocked the car for me to have a first hand experience in the vehicle of my choice.... Again I felt so relaxed and ZERO pressure as I will return to purchase this vehicle. Thank you guysNew car Lease Lexus ES 350
by MikeandA on 08/02/2017This was our 2nd Lease with Lexus of Smithtown. Ken Goldberg is a true professional, very knowledgeable about all Lexus vehicles and showed appreciation of our time. Ken is one of the reasons why we choose Lexus of Smithtown. We never… once felt pressured nor did we ever feel, at anytime, that we were taken advantage of. When it was time to go over our vehicle's controls and functions, Shawn did a fabulous job! It was the last day of the month and they had a line of cars to deliver but Shawn never rushed us. Even though he probably has shown the same features to hundreds of customers, he understands that it's our first time in this new vehicle and demonstrated his patience. Some Dealers you may forget the employees names or issues but you will never forget how they made feel....At Lexus of Smithtown you'll never forget their names or how important they made you feel. Thanks to allGreat Experience, Amazing Car
by Moree16 on 07/29/2017I had an outstanding experience due to the professional and caring team at Smithtown. Ali, Mr. Meyer, & Mr. Rossworn made it possible for me to purchase a beautiful RX350, with the mileage I needed and amazing features. This is my 3rd RX… and the 4th Lexus in the family, all from Smithtown. The experience at Smithtown Lexus from sales and financing, to service is excellent. They put customer relations ahead of everything else, which makes the process so much less stressful than what I have experienced with other companies.I had a great experience!
by Lynn on 06/28/2017Renee H. assisted me once I arrived at the showroom. He was professional, pleasant and well informed about the vehicles and their features. He was able to quickly identify the best models for me to consider and then ultimately purchase.… He indulged me in multiple test drives, calls and visits before making my final selection. Once I identified the model and options I wanted he had my vehicle registered, insured and ready for delivery the next day. I will recommend this dealership to anyone who seeks to buy or lease a Lexus! -Lynn L.Excellent dealer
by Carmela on 06/04/2017Recently Purchased my fifth vehicle from Lexus of Smithtown. Their personnel treat their customers like family. Never have any issues from the pricing to the delivery. Everyone extremely professional. Have known Rob Meyer for many years.… Even though he is no longer a salesperson he took the time to meet with me to explain my options. Introduced me to Charles Greene to complete my purchase who was able to answer any and all inquiries. So personable. Charles attempted to introduce me to the service reps but I declined. I've been dealing with Ray Romano in service for many years so the introduction was not necessary. Ray always goes well beyond. Entered the dealership at 8:45 pm and completed my purchase by 9:10. Amazing. Delivery of the vehicle was also completed in the most efficient manner. James O'Connor the tech specialist answered every question with complete satisfaction. I can't praise the dealership staff enough.Great Dealership!!!!!
by Chrispolcam on 05/28/2017I had an excellent experience with Lexus of Smithtown. Everyone was very professional and informative. The transaction was smooth. Got a great deal on NX200t. Every was explained to mein detail. I couldn't be happier with the service… I have received! I would recommend Lexus to Smithtown!My First Lexus Experience
by bratjoan on 03/04/2017I cannot say enough about my experience at Lexus of Smithtown. From the time I walked in the door I was treated with kindness and respect very much unlike other dealerships I had been to at the time. I met Sales/Lease Consultant Mr.… Charles Greene and we immediately clicked. I was not familiar with Lexus vehicles and Charles was so patient with me. I explained why I was there, what I was looking for and he was a tremendous help. He got to know me as the person not just another sale. The poor guy walked the lot numerous times with me not just to look at vehicles but to see the different colors and how they looked in person vs a book. I was immediately drawn to the nightfall metallic blue and the GS350, and after my test drive I knew it was the car for me. Since I was looking for a 2017 I had to wait a few months to get exactly what I wanted but it was well worth the wait! Charles contacted me regularly to keep me updated on the status and sometimes just to check in and say hello which I was very impressed by. Once the vehicle arrived everything went so smoothly. Every person I dealt with from Reception to Sales to Finance was outstanding. I'd also like to thank Shawn for his kindness and patience in teaching me about all the "bells and whistles" - it really was a pleasure! While I have yet to experience it myself, I have also heard great things about the service department as well. Overall a great experience. I would highly recommend this dealership and especially Mr. Charles Greene. Thank You!Great experience
by Rizbo314 on 11/09/2016I want to take this opportunity to speak about Daniel Munsinger service and parts director at Lexus of Smithtown. Dan was extremely accommodating in resolving my issue. He truly exemplifies what quality customer service is. Thank you Dan… for a great experience.Ripped off
by sabbaba7480 on 09/16/2016Let me begin by saying I am on my 3rd Lexus lease, so do have dome idea how this is supposed to work. They had me test drive one of the managers/owners car, not a dealer demo. After the drive we negotiated terms and price. After picking… up my RX350 the next day and driving it a while I realized this was not the car I test drove. When I brought this up to the dealer they said I could only get out of my lease if I gave them $6,000 and leased a year older model at full list price. Actually said they were loosing money on the deal. Strange this is another dealer told me after calling Lexus Finance that the true cost to get out was $4,300. Some much for them loosing money. I offered them $2500 to let me out. They of course refused to even split it with me. Lexus corporate was worse, they would not even discuss this, claiming it was a local dealer problem.Exceptional Service
by d_maroney on 09/15/2016First time leasing a Lexus and will definitely recommend this dealership, especially Ali Mujtaba, who was one of the nicest salespeople we have met during our search for a new vehicle. Very accommodating and professional, worked so well… together - left feeling extremely satisfied that we received an excellent deal on our lease. Denise Plourde in financing was also excellent. Made the process seem effortless. The dealership even had no problem allowing our dog into the showroom while the paperwork was processed as opposed to leaving him in the car. Every employee acknowledged us with a greeting, no matter how many times we passed by. Just wonderful. -d. MaroneyProfessional salesman
by Jbaggs14 on 03/13/2016I'm writing this for anyone who is looking to lease or purchase a Lexus.My wife and I went to Lexus of Smithtown for the Christmas holiday sales and met with salesman Matt Trubia. Matt was extremely helpful and not aggressive or pushy with… helping us decide which model we wanted to lease. As a matter of fact we were so comfortable with Matt that when I was in need of a new car we didn't hesitate to go back to him. Once again he made this process easy and painless .We think he is a nice guy and great salesman and would not hesitate to recommend him to anyone looking for a Lexus.Utmost Respect
by LexGoRangers on 01/20/2016I would highly recommend the Team at Smithtown Lexus to anyone entertaining shopping for a new whip. The experience was painless and comforting starting with Louise at reception. Untypical to what we have encountered in the past with many… other dealerships . Tim Burns the Sales Manager introduced my wife and I to Frank Loviglio and it was honestly, smooth sailing from there. Frank heard and listened to what we had to say, considered all of our options and took care of business. The short of it is, the service was extraordinarily exceptional by simply doing what he said he was going to do. Frank and Tim worked together to put us in our brand new RX350, which is a cream puff btw, and the rest is history. Rob Myer in finance was the icing on the cake to seal the deal for us and making the numbers right for our long term relationship with Smithtown Lexus. Cant wait until our other lease is up. Already looking forward to working with them again. Lex Go Rangers!Outstanding Customer Satisfaction
by corporate58 on 01/19/2016I just picked up my new 2016 GS 350 F Sport at Lexus of Smithtown. This is my fourth lease with them and as usual my experience was seamless and professionally managed. My salesman Frank Loviglio is the main reason for my outstanding… service. He is meticulous in every way and his genuine concern about every aspect of my needs is refreshing in a world filled with fast talking, high volume, impersonal sales people. He always goes the extra step to make sure everything is perfect. He is truly an asset to any company he works for. I also would like to mention Denise in Finance who is also a pleasure to work with. She has processed every one of my leases and always makes it so easy and enjoyable. I would highly recommend buying your Lexus from Lexus of Smithtown.Painless Purchase of 2016 Lexus NX
by SteveGri on 11/24/2015updated 11/30/2015Very simple, straightforward purchase with no games. Trade-in process was very straightforward and yielded a fair valuation. Every step in the process was transparent, and the Sales Team and Support conducted themselves very professionally.… Overall- just what you should expect from a premium vendor.ES350
by H8892711 on 03/30/2015My wife and I went to Lexus of Smithtown last week to just look at a E350. While browsing, a nice gentleman named Abbas, introduced himself and courteously directed us to the Lexus we were interested in. After some time, we were met by our… eventual salesman, Enzo Trapani. Enzo could not be more helpful, in answering any questions that we had. We did not feel at all pressured. Mr. Trapani made me feel at ease, making the process a more pleasant experience. I would recommend Mr. Trapani to my family and friends, should they in the future, be interested in purchasing a vehicle. Overall, all of the employees that I came in contact with at Lexus of Smithtown were professional and courteous and kind. A nice experience! H.C.H.Excellent service from Robert Meyer from Lexus in Smithtown
by Chrisd11 on 02/06/2015My husband and I just leased another Lexus in January. This was one of the best experiences we have had dealing with car sales. Robert was unbelievably polite, soft spoken, calm and I truly felt he gave me the best price available. The… transition was so smooth. Usually my husband and I hate car shopping. So much wheeling and dealing. Robert made us feel special and important. He listened to our needs and really gave us everything we asked for. I felt like he helped us as much as he would help his own family. Also he always, as well as everyone else at Lexus, returned my calls expeditiously even after I owned the car. Kudos to the whole staff. A big shout out to Dolores Russell and AbbasRajani as well. Dolores was so efficient and so kind and Abbas was extremely knowledgeable and again all were so professional and so sweet. I do feel like family. Thanks ever so much Lexus and thanks Robert Meyer. You are the best! Chris D.Outstanding
by dmstalzer on 11/19/2014Just had our 2010 RX350 in for the 30,000 mile service. Friendly people. No hassles. In, out, happy. Left wanting for nothing. What a difference compared to my recent experiences at Audi of Huntington! A knowledgeable Service Manager… who took the time to talk to me about reservations I had about upgrading software for a recall pertaining to brake function. As opposed to Audi where I left feeling like a complaining nuisance for having concerns. While my Lexus was being serviced, I went about my normal day in an identical 2015 RX loaner car. At Audi my wife was sent on her way in a Hyundai Accent with nothing more than an "oh well, these things happen" excuse. I also own a BMW as well, and am in the market for another vehicle within a year. Lexus will be at the top of my list. Audi won't even be on the list.Real Luxury Experience
by baddjonez on 09/01/2013updated 08/03/2025Neil was great, friendly and knowledgeable. Answered all our questions and made it painless. After dealing with a non-luxury brand, this was a joy
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