East Hills Chevrolet of Roslyn
Customer Reviews of East Hills Chevrolet of Roslyn
Review type:
Happy Salesman
by Mos140 on 09/19/2014My salesman was great (Rick E.). This is the second vehicle I purchased from East Hills Chevrolet and I used Rick both times. He is a very happy individual and it makes the hole experience seem more sincere.Switching leases
by pewsum on 06/19/2014Ricardo N initiated the business by calling me (my old lease was near its expiration date). He took plenty of time for me to show me the new car and waited very patiently, until I had made up my mind to take the offer for a new lease. A… couple of days later he walked me - just as patiently - through the activities for the car switch. The whole transaction was executed in such a friendly manner that it was actually fun. I'm very happy with the new car. Thanks, Ricardo!,Ricardo N initiated the business by calling me (my old lease was near its expiration date). He took plenty of time for me to show me the new car and waited very patiently, until I had made up my mind to take the offer for a new lease. A couple of days later he walked me - just as patiently - through the activities for the car switch. The whole transaction was executed in such a friendly manner that it was actually fun. I'm very happy with the new car. Thanks, Ricardo!Dear pewsum, Thank you so much for purchasing your vehicle at East Hills Chevrolet of Roslyn. We appreciate your business and your great comments about your experience with our salesperson, Ricardo. Enjoy your new Chevrolet! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet of Roslyn pwolhar@ehchevy.com
Excellent - with a caveat + Great Customer Service
by esqslt on 04/04/2013updated 06/03/2025___________________ UPDATE I was approached very quickly by the Customer Service Marketing Officer and he was eager to make things right. I have since received a check for $100. The remaining $92 (of the $192 I didn't expect to pay) was in… fact attributable to additional DMV-related fees and I have no problem being out that additional $92. Excellent customer service. A team that cares about repeat business and will work to get it. Thank you! -StaceyDear Stacey, Thank you so much for purchasing your vehicle from us and trusting us with your business. Thank you also for reaching out to me via email to discuss your experience with us and to help rectify the items that frustrated you. We normally do not arrange deals over the phone as we prefer to write down all of the deal particulars and have you sign off on them. We made an exception to our rule because of your family's longstanding relationship with us and some items that were making it difficult for you to come to the store. In retrospect, we should have scanned you all the documents so you had full knowledge when you came in to take delivery. We should also have been more detailed in our quoting DMV fees. From our discussions, it seems your salesperson said DMV fees would be "about $100" but the reality of it was that the fees were more like $192 when you include the DMV processing fee, tire disposal fee, overnight registration fees, and tag transfer fees. I have spoken to our managers and have coached them on how we need to provide more detailed information to customers. I apologize for our lack of communication with how your deal was structured. There is no good excuse for this and I won't insult your intelligence with offering any reasons. It is something we need to strengthen and I've spoken to our managers on this subject as well. With respect to the $100 deposit. I apologize for the oversight. You should have known the evening you took delivery how the $100 deposit was applied. I want you to be completely satisfied in your experience with East Hills Chevrolet and I am sending you a $100 check to refund your original deposit. I'm sorry you went through this frustrating experience. We're not perfect, but we strive for perfection and a world-class experience. I appreciate you giving us the opportunity to learn from our mistakes. I wish you all the best! Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet pwolhar@ehchevy.com
Chevrolet Equinox
Chevrolet Traverse
Chevrolet Tahoe
Dear Mos140, Thank you so much for trusting East Hills Chevy with your business. We appreciate your trust in us and we wish you all the best with your new vehicle. Sincerely, Phil Wolhar Chief Marketing Officer East Hills Chevrolet pwolhar@ehchevy.com
by east_hills on 09/22/2014