Customer Reviews of Garber Honda
Review type:
Justin was Awesome!
Justin was Awesome!
by Kevin C on 04/03/2024The guys at Garber were really great to work with. My salesman, Justin Myers, was very helpful and professional. The Civic Sport I purchased is a great little car, couldn’t be happier!Hi Kevin, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
Garber Service delivers all the time!
by MaryMend on 06/22/2021I made an appointment with a need for a loaner car. When I arrived I was greeted with my loaner and all the forms I needed to sign were done and ready to sign. I was able to leave in less than 10 minutes. I returned later in day to pick up… my car. Besides standard repairs, I needed work on my heater. That also was done. There were no extra items or extra charges on the bill. There never is. The Garber staff is very good at knowing what to do and getting it done.Thank you for bringing your vehicle to the team here at Garber Honda. I am glad you were able to take advantage of our loaner program while your vehicle was in for service. We appreciate this feedback and thank you for the 5-star review. Kevin I Parker, General Manager/Managing Partner
Second Time Around
by Kevin Berry on 03/26/2021I bought my second CRV from Roy Patterson at Garber. I traded in the first one, a 2013 EX with 173,000 miles that still looked and ran great. I bought a 2021 Touring hybrid. The dealership was fair, positive and low pressure. I highly… recommend than.Thank you so much for sharing the wonderful experience you had working with Roy for your second Honda vehicle. 173,000 miles is a true testament for how reliable and long lasting a Honda vehicle can be! Enjoy your newest Touring Hybrid. Kevin I Parker, General Manager/Managing Partner
Car repairs
by Cooper pup on 03/09/2021updated 03/16/2021Fast service good people nice place to do business with.Thank you for sharing your feedback working with the team here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Service was great
by Mm001222 on 02/13/2021Everything went so smoothly. I dropped off my vehicle and Ryan the service advisor greeted me before I even got out. I was able to wait in the lounge area and get some work done on my laptop while I waited. In and out in about 40 minutes.Thank you for sharing your visit while your vehicle was in for service here at Garber Honda. I am glad you were able to get some work done while your vehicle was in the shop. Thank you for the 5-stars. Kevin I Parker, General Manager/Managing Partner
Garber Honda is the Best!!
by Shell11 on 12/28/2020updated 01/04/2021I have bought two vehicles here and have my car serviced as needed! They are always kind, thorough and thoughtful!! Great service all around!!Thank you so much for sharing the wonderful experience you had working with the team here at Garber Honda. We appreciate your service and sales business and will always strive to provide you with the 5-star treatment you expect, and deserve! Kevin I Parker, General Manager/Managing Partner
Go to a different Honda dealership - there are plenty
by Heidi on 12/22/2020I would go to a different Honda dealership. The salespersons at this dealership do not care if they make a sale or not. It is the end of December 2020 and my family was looking for a 2021 Honda Odyssey Elite to build from scratch.… Apparently these vehicles are not being built currently - so this dealership had one left in stock that they have not been able to sell and were about to make into a loaner vehicle. When we asked to see the vehicle the salesperson told us "we can't really pull it out of detailing unless you want to purchase the vehicle today." This is without them seeing my trade in or us even seeing the vehicle. This is also after we initially presented to the dealership and without showing us any vehicles at all, the salesperson asked us if we would be trading in a vehicle, what kind and how much was left on the loan, and whether we would be paying cash or financing - WITHOUT SEEING OR DISSCUSSING A VEHICLE. He tried to bully us into a purchase THAT DAY by telling us the car would go into the loaner program on Sunday and then not be available for purchase, without even seeing my trade in but offering a low-ball number based on "fair" condition through KBB, and when we did not immediately agree to his offers he essentially stopped responding. When questioned about the trade in offer, he told us that AFTER they added in the upgrades to my vehicle "as weird as it sounds. . .the price kelly blue book gives us went down." I did the same trade in questionnaire and the price was a few thousand dollars higher than their initial offer. Monday morning I called and spoke to a different salesperson. He came back with a offer that was $2700 HIGHER than Saturday, and told me that we needed to agree on the number over the phone - again without even seeing my trade in - or I would not be able to purchase this vehicle. When I told him no, that the number he was telling me was even higher than the initial offer Saturday, his response was "sorry for the miscommunication on this. Maybe its best you pass on this one and wait till the 2021's become available." He essentially stopped responding as well - despite me asking further questions. I then sent him a message letting him know I would be going to a different Honda dealership and purchasing a brand new Odyssey because it is clear they do not deserve our money. I received a text shortly after from someone else there asking how my visit was Saturday, telling me to let her know how if she could help me. Don't waste your time. Apparently their business is really booming this pandemic year and they do not care to sell another brand new vehicle that they have been losing money on sitting in their showroom not selling.I thank you for bringing all of the above to my attention. That said. I would love to discuss this with you offline to talk about what you wrote above and to see if we can make anything right by this. I welcome you to call or email me directly, at your convenience! Kevin I Parker, General Manager/Managing Partner 585-334-0880 / kparker@GarberROC.com
Honda Service
by HondaGuy on 07/11/2020Facility was clean, reception was courteous, waiting time was reasonable.Thank you for sharing the experience you had working with the team here at Garber Honda. We appreciate your feedback!
Excellence!
by GlebeNY on 07/03/2020updated 07/10/2020Garber Service consistently performs outstanding service on my Hondas. No need to shop around; very considerate and professional staff with meticulous attention to details.Thank you for sharing the amazing feedback from working with the team here at Garber Honda. We appreciate the 5-stars!
Will not try to buy a car here again
by Very disappointed on 04/14/2020Tried to buy a car here. I asked about red int the model I wanted. I was told they didn’t have any in red and that there were not any at other dealers. I picked a car they showed me and told me was in stock. Started paper work on it… then was told it was sold. Was told about another car and I asked to see it. Sales man went to get it. Twenty minutes later he still wasn’t back. I had been at the dealership for two hours and never had more then 15 minuets actually talking with anyone. Every question I asked the salesman had to go get an answer from someone else. I finally had to leave for another appointment I had without buying a car. That evening I called another dealership and asked about the car I wanted in red and was told they had three. I bought it the next day. It was a much better experience than Garber.I am sorry to read about the experience you had working with one of our sales personnel. I would like to discuss this with you further. Please give me a call at your convenience. Kevin I Parker, General Manager/Managing Partner
Unusual noise from chassis.
by William on 11/17/2019Dealer scheduled me for diagnostics same day I called. Removed roadside stone from wheel assembly. No damage found. Noise eradicated.Thank you for sharing the experience you had working with our service team here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Service review
by sclehebert on 10/30/2019Very pleasant and staff was very knowlegableThank you for sharing the experience you had working with our team here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Resolving problem
by Old runner on 10/29/2019Top notch service department. Brake problem resolved.Thank you for sharing your experience working with our service department here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Thank you for sharing the experience you had working with our team at the Garber Honda service department. We appreciate your business! Kevin I Parker, General Manager/Managing Partner
Garber Honda is a Pleasure to Visit
by R Grosswirth on 10/24/2019My car-purchasing and service experiences at Garber Honda have always been met with top-rate professionalism and a friendly atmosphere. I am driving my third car from Garber. I visit every few months for scheduled routine maintenance, and… I have thoroughly appreciated the professional relationship I have experienced with Deb Ferra over many years. She always makes sure my car gets proper attention and explains whenever there are special maintenance needs. I look forward to purchasing another Honda from Garber in a year or two.Thank you for continuing to come back to Garber Honda for your vehicle needs. We value your business throughout the years. We will continue to earn your business each visit. Kevin I Parker, General Manager/Managing Partner
First Service
by Ridgeline on 10/23/2019Claude at Garber Honda made my first trip in for service a very positive experienceThank you for sharing the service experience you had working with Claude here at Garber Honda. We appreciate your business! Kevin I Parker, General Manager/Managing Partner
Garber experience trade in 9/23/19
by Mariesb on 09/25/2019I needed to trade in my 2014 CRV needed to downsize went with a Civic 2019. Al and Jeff at Garber Honda in Henrietta will work with you. I’m a repeat customer and if you want to be in a new Vehicle it’s easy. Wish you all the best!Thank you for sharing the experience you recently had working with out team here at Garber Honda. Should there be anything we can do to make your next visit nothing short of 5-stars, please let us know!
Never Again
by Never Again on 09/23/2019Words can not fully explain the worst hands down experience I’ve ever had dealing with a car dealership! From the apparent outright lies when we first signed the lease agreement, to the delays simply getting the vehicle registration, to the… non-communication and further delays filing paperwork, to Honda Financial calling me because my first payment is 15 days late BUT they’ll waive the late fee because the paperwork was filed nearly 3 months after signing the paperwork and 10 days after the first payment was due. I’ve never received a bill/statement from Honda and the entire time Garber has simply said there’s nothing to worry about. I’m sure they’ll say this is all my fault, but the reality is, I’ve reached out to them at least 4 times in the last 2 months to discuss only to get told I need to provide yet some additional documentation or to simply not worry about something. HORRIBLE simply a too nice a word to describe my experience.I am sorry about the experience you had working with our team here at Garber Honda. We do welcome you to call our manager to discuss this further and see what we can do to make it right. Sean Carroll, Honda Manager 585-334-0880
My Ridgeline Purchase at Garber
by Chuck M on 09/12/2019updated 09/18/2019From the beginning of our contact with Garber to the pickup and orientation to our Ridgeline, they were terrific. Roy was patient and helpful understanding the technology.Thank you for sharing your experience working with Roy here at Garber Honda. We hope you are loving your new Honda Ridgeline! Kevin I Parker, General Manager/Managing Partner
Honda CRV
by michael on 09/10/2019Overall fine, a little expensiveThank you for sharing your experience working with our team. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Mrs
by Sherman on 09/09/2019Very pleased with overall experience. Garner met all my expectations. Work completed in a timely manner. Waiting room clean and pleasant.Thank you for sharing the experience you had working with our team here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
Highly Professional
by Gary❤️Garber on 09/06/2019I was very pleased with Garber friendliness and quality of service. Very glad to have purchased my vehicle from this dealership.Thank you for sharing the experience you had working with our team here at Garber Honda. We appreciate your business. Kevin I Parker, General Manager/Managing Partner
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Hi Kevin, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
by Megan Reid on 04/05/2024