Customer Reviews of D'ELLA Honda of Glens Falls
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Excellent Sales Team!!
by Matt B on 12/03/2024
We had an amazing experience purchasing our Honda Pilot from Mike Steltz at Della Honda! From start to finish, Mike and the sales team was professional, knowledgeable, and genuinely helpful. They took the time to understand our needs and… helped us choose the perfect vehicle for our family.
The process was smooth and stress-free, and we never felt pressured at any point. The sales staff were patient and answered all our questions thoroughly, making sure we were comfortable every step of the way.
Our new Honda Pilot has exceeded our expectations, and we couldn’t be happier with our decision. We highly recommend Della Honda to anyone looking for a seamless car-buying experience and outstanding customer service!
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7 reviews
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Excellent Sales Team!!
by Matt B on 12/03/2024We had an amazing experience purchasing our Honda Pilot from Mike Steltz at Della Honda! From start to finish, Mike and the sales team was professional, knowledgeable, and genuinely helpful. They took the time to understand our needs and… helped us choose the perfect vehicle for our family. The process was smooth and stress-free, and we never felt pressured at any point. The sales staff were patient and answered all our questions thoroughly, making sure we were comfortable every step of the way. Our new Honda Pilot has exceeded our expectations, and we couldn’t be happier with our decision. We highly recommend Della Honda to anyone looking for a seamless car-buying experience and outstanding customer service!Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Very bad experience
by E Smith on 02/22/2024Beware!!! They added on a large cost, in addition to the car price we had negotiated and agreed upon. It was for fabric protection, which I did not even want, but the salesman (Justin) told me they had already applied it, and do so with all… used cars. Very unethical. I am disappointed, and have tried to ask for a refund of this amount (almost $1500.00), and am not getting any help.Great people
by Peggy on 01/28/2024Our salesman was great. He worked hard to get us a good deal. We have purchased 7 vechiles from this dealership.Hi Peggy, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
D'ELLA Honda Rocks!!!!!
by Pipsmom on 11/03/2023My experience at D'ELLA Honda was exceptional and fantastic! My Sales Rep, Damien Tucker, helped me find the exact vehicle I wanted and needed. It was a great experience from beginning to end, including the financial aspect!!! It is the… place to go to get a great deal and a phenomenal vehicle!!!!!Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Professional and a joy to work with!
by ThorDahl on 10/04/2023We worked with the staff locating and buying a 2023 Honda Ridgeline. We had not previously been a customer of D”ELLA. We had an outstanding experience with the sales team including: locating the vehicle; working through a trade-in;… registering the truck in a different state; and setting up the vehicle upon delivery. The staff were excellent at communicating and a joy to work with. We would strongly recommend D’ELLA to anyone looking to purchase a Honda vehicle.Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience at D’ella Honda!
by Heather Friers on 09/09/2023Everyone at D’ella Honda was wonderful to work with. John England helped me with the purchase of my 2024 Honda CR-V. He was very knowledgeable and helped me with all my questions. John was very prompt to return my calls and made the whole… process very smooth. He took the time to show me all the new features on my new CR-V and was a pleasure to work with.Hi Heather, we're happy you found our staff to be so supportive during your experience here at D'ELLA Honda of Glens Falls. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent Customer Service!
by lv2bikevt2 on 08/14/2023Everyone at Della was great to work with, they made the experience easy and seamless! I couldn’t be happier with my purchase and Della’s excellent Customer care!
The following reviews are more than two years old. They are not included in the overall rating.
18 reviews
Very friendly and helpful staff
by Nicole Ross on 07/17/2023Amanda was great. I was dealing with another dealership and was not happy with the experience. In less than 24 hours I was driving my first Honda. Thank you so much to the whole teamBest Buying Experience
by Adriana on 07/15/2023I had a great experience with Amanda! She was friendly and very helpful and made the buying experience much less stressful. She was very knowledgeable about all the cars and gave me her input on which model was the best for me and my… lifestyle. Highly recommend working with her!Praise for Sales People
by Jeff on 06/29/2023The sales staff were very knowledgeable, helpful and friendly when I visited looking for a certfied pre-owned vehicle.Great experience! Same day pick up.
by Maria on 09/26/2021I headed to Della Honda yesterday to test drive a Honda HRV. I was connected to Christian, a salesperson, and he quickly got me set up on a test drive. He was informative and personable, but not pushy. I was offered a great deal on my… trade-in and I was able to drive the HRV away a few hours later. Alen, the General Manager, was pleasant and ensured I was happy throughout the process. It was a great experience and I’m loving my HRV. Thank you. Honorable mentions go to Kurt, Eric, and Ashley. The customer service was top notch.Hello Maria, we appreciate you taking the time to leave us this feedback.
Thought sale went well then it went bad
by brandontowey on 02/27/2017TLDR Thought I got a good deal and service until it came to light my car had been in an accident when leased by an employee of D'ella Honda and now needs a new door. D'ella was not helpful at all and I'm out the money to fix the issue. I… bought a previously leased 2012 Honda Accord coupe from D'ella the summer of 2015. Car was priced right, looked good, drove great, so I bought it. Salesman was fine, purchase went well, etc. All good. Fast forward to ~ March of 2016 and I start to notice rust on the driver's side door. It wasn't a lot so I figured I must have scrapped the door on something and would have to get it looked at. I took my time but when I had the car looked at in June of 2016, the rust had gotten worse and spread to other parts of the door. I went to an autobody shop I've been going to for almost 20yrs and trust, they told me the car had been in an accident and repaired incorrectly. They gave me a quote to replace the door, as it was rusted beyond repair under the paint, and paint match it to my car. I then emailed the quote to D'ella in June of 2016 and explained what the shop had found. I received a reply from Mark David with the carfax of my car, stating no accidents reported. After I replied that I had done the same thing and nothing was reported (plus I had been given a carfax at the time of purchase) and that most likely it was a cheap repair fix and an unreported accident. Mark then replied that an employee had leased the car, that it had been hit in a parking lot, and that the service department would contact me to set up the repair. After not hearing anything for a few weeks and a few emails to Mark who said I would be contacted soon, I got busy prepping for a huge exam in August and didn't follow up until September. I called D'ella's body shop directly and spoke with John, the manager I believe, and emailed him the quote. I never heard back from him. I then gave up trying to deal directly with D'ella and called Honda corporate to have them step in to help resolve the issue. After some issues with them not returning calls, etc., I was finally contacted by Scott, D'ella's used car sales manager. Scott told me they'd pay for half of the repair to the door and quoted me a price of $1300 for the replacement of the door. I told him I'd think about it and get back to him. I did my own research and found doors for $600 online close to my house (I now live 3hrs from Glenns Falls) so I offered to pick up and install the door myself if D'ella paid for it. Seeing as with Scott's quote it would have cost D'ella $600 anyways for the door and this way they didn't have to use any shop time to install it, I thought that was fair. Scott then offered to pay for half of the door ($300) and have me install it, etc. As I was pretty sure the original $1300 quote was Scott trying to get me to pay for the whole used door under the guise of paying half, I wasn't willing to do that. It also didn't help that Scott is condescending and you're typical used car salesman. I will admit I lost my temper with him but I'm not a child, don't talk to me like I'm one and I also don't appreciate the attempt at screwing me over. That's the end of my contact with this company. I'm done with them and Honda. I filed a complaint with Honda and explained that I'll never buy another one of their products because of the way this issue was handled from start to finish. I initially went to D'ella because they have a lot of great reviews but now I'm stuck with a car I can't sell for anywhere near what I owe on it due to an employee of the company not reporting an accident and cheaply repairing a car they new would be returned and sold again. If it was just another leasee, I would say that sucks and I'm out of luck but because it's an employee of the dealership who sold me the car, and I was told it would be fixed, I feel like D'ella should hold themselves to a higher standard.At D'Ella we place our customers needs in the forefront of all our operations. We have made numerous attempts to contact you regarding this matter. Please contact us and ask to speak to the General Sales Manager. I look forward to assisting you.
Exactly what I was looking for, Love my Murano!
by CMM23 on 02/05/2015I've been in search of a clean used vehicle for a while, but I was very picky. My sales person at Della kept me in mind when a vehicle he thought I may like came into their store. I ended up driving it & falling in love with (my) now loaded… 2011 Nissan Murano. It's super clean, just like new & has everything advertised. I was very happy w/ the sales process, everyone was friendly, professional & accommodating at Della.Della to the rescue
by wenbreo13civic on 01/05/2015My battery needed replacing on my 2013 honda accord!!Della Honda took great care of me during the whole service process!!A special thanks to Scott Fitzsimmons service advisor!!He is a great person to deal with my auto needs!!convenient online scheduling
by Murphmillard on 12/29/2014I work out of town, so scheduling online was quick and easy, and allowed me to quickly make an appt that was convenient for me. Service was great, and done within the time frame that was alloted. Overall very satisfied with the Service at… Della2015 CR-V good changes
by MTB_VF on 12/24/2014Super salesperson (Ken Pugh) who stuck with me through 3 years of decisions about a CR-V purchase. I bought my Accord from him in 2008. A deer hit my Accord in Nov. 2014 & that forced my decision. Within a few days I owned my 2015 CR-V. Two… good things in this updated model: better gas mileage and electronic seat adjustments in the next to top-of-the-line model (EX). I'll have to get used to the smaller volume tank. My Accord got 500 miles/tank. This CR-V looks more like 360 miles/tank. This is not due to poorer gas mileage, just tank size. I love my CR-V. I can't wait to take it on an extended trip.Easy,efficient sales experice!
by mjwoody2 on 10/20/2014I was greeted right away in showroom(very important to me) and was test driving car just minutes later. Had easy access to sales manager (who was ready with numbers when my test drive ended!!) Offer was better than expected (had numbers… from Truecar & Edmunds). Thanks to Ryan Winters and Adam Farber for making this process so easy..Fast Service!
by TEnglese on 08/24/2014had trouble with my accord starting so I stopped in to see what they had to say, Jim O had me in and out fast with a full report on the battery and alternator. also informed me that the battery was very weak and I was still in my warranty… so they replaced it for free, ThanksGreat Service
by cobollover on 08/19/2014All of the staff, and especially Jim are always honest about what is needed, and go the extra mile for their customers.The BEST of the BEST...
by shannonconcra on 07/23/2014Good quality work, combined with amazing customer service. I couldn't say better things about the men and women who work within the service department of Della Honda of Glens Falls. I have full and complete confidence in there abilities to… keep my family and I safe while driving our new/used Honda Element. Thank you Della, you've made a friend for life :)Honda Fit purchase
by Dave630 on 12/12/2013updated 08/31/2025I enjoyed dealing with salesman John S., he was very courteous, knowledgable about Honda products and services and without any pressure or BS. I would gladly do business with Della Honda and would recommend John and Della Honda to others.
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About our dealership
Welcome to D'ELLA Honda of Glens Falls. We appreciate you choosing us to serve as your full service Honda dealership in Glens Falls. Our dealership distinguishes itself by offering a pressure-free sales experience coupled with excellent service to complement the quality that you expect from the Honda brand. Amenities within our store include a customer lounge with complimentary wi-fi. Courtesy transportation is also available for our service customers. We also have technology specialists available to assist you with programing the technology on your new vehicle. We are here to serve you and build a lifelong relationship. Please don't hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you.
What sets us apart
Active community involvement
Never-ending passion for the brand
Building team growth and opportunity
Performance through continuous improvement
Focused on strengthening customer relationships
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
by Sandy Karon on 12/05/2024