Robert Basil Buick GMC
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Customer Reviews of Robert Basil Buick GMC
Review type:
New vehicle
by Gruszczynski on 07/10/2025
Very nice and very friendly
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4 reviews
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New vehicle
by Gruszczynski on 07/10/2025Very nice and very friendlyExcellent Experience
by Ricky PZ on 03/19/2025updated 03/27/2025I had an excellent experience at Robert Basil Buick GMC! Steven Kozazcka was incredibly helpful in accepting my Cybertruck as a trade-in and assisting me in getting a 2025 GMC Sierra EV Denali in white. The truck is absolutely stunning—WOW,… what a ride! The entire team at Robert Basil demonstrated professionalism, friendliness, and a true dedication to customer service. They made the entire process smooth and enjoyable. I highly recommend this dealership to anyone looking for a top-notch experience. Ask for Steven—he’ll take great care of you!2024 Cadillac
by Jim Renzoni on 01/08/2025Experience was overall very good.Robert Basil Buick
by Norbert R. on 06/20/2024Great experience. Knowledgeable sales person. No pressure. Good explanations. Finance area also very good.
The following reviews are more than two years old. They are not included in the overall rating.
16 reviews
Robert Basil GMC 2023 Elevated Terrain
by Steven L. on 03/28/2023100 percent positive. Terrain is second I have had in a row. Comfortable, great to drive, and great looking.Power booster whine/Sierra 2500 HD
by Bdsierrahd on 12/21/2022Mechanic BR, repaired a power brake booster whine problem that no one else could find. He rerouted the high pressure line that was touching the accumulator. The noise was happening since day one of buying the truck and drove me nuts for a… year. Every mechanic at multiple dealerships told me it was “functioning normally”. BR found the problem and I am grateful for his follow through. Thanks again.Did t expect sick great sales experience.
by ScottO on 02/04/2022Online person Zoe was awesome set us up to walk in and see the used truck we were interested in. Had truck ready and our salesman Bryan was awesome. No pressure. Drive the truck put a deposit on it. Worked out deal and picked up a… couple days later. Could have been sooner, we had some things to do. Even after purchase promises kept with touch up paint and new fob and key. Key service came right to my work to take care of it. The follow up has been awesome since.Service Visit this morning
by Jim on 01/28/2022Great service this morning for my 2021 Buick Enclave. Everything perfect and timely! JimSalesman should sell something else he knows about
by John on 12/16/2021Staff was not knowledgeable about the vehicles being sold. Didnt seem to know anything mechanical about the truck that was purchased, struggled with paperwork and appeared to have "pencil-whipped" the CPO paperwork. Drove 2 hours home with… multiple issues with vehicle. Kind of surprised the salesman knew the difference between a car and truck.--- glad I upgrade ---
by Mattie on 10/21/2021Glad I choose this dealer . It is convenient for me to have my vehicle service is one reason I went here. The salesman was helpful and very informative in all the new features and options with the vehicles and seemed his primary focus was… to please me and make my experience in purchasing my vehicle pleasant. Definitely would go back to purchase another vehicle.Buick Encore GX
by Kim on 05/19/2021My daughter was leasing her first car and Christian was very helpful. He went above and beyond trying to find the perfect car for her. My only criticism was after agreeing on a monthly payment I was not told (until signing final… paperwork ) that the payment was based on 39 months and not 36 months, which was what I asked for. She loves the car and wouldn’t have changed her mind, but that is another $700 out of her pocket.Satisfied and Happy Customer.
by Leon Wozniak on 03/26/2021Very pleasant atmosphere and friendly people.2020 GMC Acadia
by Ron on 03/14/2021The salesman Todd was great to work with he was very helpfulFirst time purchase at Robert basil.
by Andy on 02/12/2021My First time purchase at Robert Basil. I found the sales manager Cory and my salesman Todd to be very helpful. There was no high-pressure and all my questions were answered. I am very pleased with the purchase. I would highly recommend… their dealership. Thank you.Robert Basil Cadillac, Buick GMC
by NYVET48 on 01/14/2020This is about my service at Robert Basil GMC in Orchard Park, NY. From the initial sale to after-sales service, this is truly a five-star facility! The service department is always consistent, same great service every time. Jeff Powell… and Jordan Chavier (might have misspelled that) are amazing assets to the dealer, as are the techs behind the scenes who I do not know, but who take exceptional care of my vehicles needs. Ashley Putnam is an awesome appointment coordinator, the three of them make the service dept what it is. HIGHLY recommend!Go elsewhere
by Missybrad on 02/15/2019They wanted $300 just to run a diagnostic test. Ummm, you can buy one of those for thirty bucks on Amazon. I got them to accept a hundred and fifty for the diagnosis but then they would not credit me towards the repair. Paid about $450 to… have a fan sensor fixed. they couldn't even be bothered to run my car through the wash. This is the last time they'll get my business. And it wasn't the first time that I've had a bad experience.Recall - 2018 Terrain
by Donna Marie on 11/02/2018I had a recall on my 2018 Terrain regarding the rear brakes. It was taken care of promptly and I am very satisfied.Dolores Fritsch
by Deejac@aol on 08/12/2018updated 08/24/2018Oil change and tire rotation, I could not put my rear seat down due to the seat belt locked around it. That was not releasedSUV purchase at Robert Basil
by Johnrubino on 04/06/2018updated 04/16/2018My sales agent Jim Ball did a fantastic job helping me find the right SUV and told me about big incentivesDishonest
by Elt8888 on 05/06/2017Very dishonest dealership. They will lie right to your face, change numbers, back out of what they agreed to. Do yourself a favor and go someplace else.
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