Five Star Subaru
Customer Reviews of Five Star Subaru
Review type:
5Stars 4 5StarSubaru
by M Collier on 08/29/2025The service department is wonderful. They have endless patience with me questions and decisions. Every visit includes a comprehensive diagnostic, which helps me budget for upcoming service. The waiting rooms are very clean and comfortable.… And every service includes a car wash- a very nice perk. ⭐️⭐️⭐️⭐️⭐️Recent service
by Coursch on 05/07/2025Professional friendly staff. Kept me informed of the status of my vehicle service. Very pleasedThis review means a lot to us! Thank you for choosing Five Star Subaru.
Five Star
by Louisa Avanzino on 02/11/2025updated 02/18/2025Both the Sales and Service departments at Five Star Subaru are exceptional. I have purchased and serviced four Subarus at this dealership. The quality of mechanical service, customer service, and the willingness to assist are top quality.… I will continue to buy my Subarus at Five Star and get my cars serviced there as well.Louisa, thank you for your continued trust in Five Star Subaru! We're delighted to hear that both our Sales and Service departments have consistently met your expectations. We look forward to serving you and your Subarus for many more years!
Best of the Best!
by DW on 01/31/2025updated 02/06/2025The entire team at 5 Star Subaru goes above and beyond to accommodate their customers needs and schedules. They are friendly, honest, and truly exemplify customer service!We're delighted to hear that the Five Star Subaru team exceeded your expectations with their exceptional customer service. Thank you for recognizing our commitment to accommodating your needs and schedules!
Transmission work successful.
by Arvin Ajamian on 01/29/2025Transmission work successful. On my first session with Five Star I got a transmission multi-flush as directed by the experts. Now at the 3k mile checkpoint, the car performs better with every drive. Any noise or sticking feeling in… shifting has all but vanished. I could not be happier with the huge improvement in all areas of driving. Most important: this first diagnosis and repair gave my car a new life. If I had not done exactly what Five Star recommended I believe the transmission would have failed and taken the car with it. Over the next sessions I had a relatively painless procedure done that is in my opinion one of the biggest improvements you can make for the least money. Tire re-seating. Within the first month of driving it was clear I was getting a pretty unnerving shake above 50mph. Of course you start thinking the worst, and wheel vibrations could be many things, so best to start out simple. Check air in the tires. After a few air fills and checks, very evident leaking. I called Five Star and explained. They recommended re-seating each of the tires before going any further. This often fixes a number of leaks, though some cases are not repairable. It was the easiest possibility and quick to do. The title doesn't do the service full credit. The tire is indeed re-seated--on a wheel that has been cleaned, re-shaped and balanced to machine-precision. At least one valve stem looked worn, so for a few more dollars I chose to get all of them new. I learned earlier that the typical flat-sealing products will leave a giant glob of solidified foam inside the tire adhered to everything. This chunk will then throw off the wheel balance as long as it is in there. I've used them in the past. Sometimes there's no other option. While Five Star made no complaint about it and acknowledged the foam with humor, I have read this stuff is a nightmare to clean out, and yet it is a common phase of the re-seating service, par for the course. This was in fact the case with at least one of my wheels, which seemed the most problematic wheel in the first place. With this procedure I could not believe how much better the car handled. Below 50mph, I thought it drove well already. I did not begin to know this car until I had the tire re-seating. Driving was perfectly even and stable comfortably above 50mph. No vibrations at any logical speed. The tires are new, among the more economical variety. No other suspension related work, just the re-seating alone made this much improvement. The outpouring of positive reviews for Five Star speaks volumes. Anything I write only adds to the much deserved accolades. The organization and workflow of the whole operation models the vehicles themselves. Always attention to detail. Always exceptionally engineered. There never seems to be anyone sitting down for longer than a few minutes, even those in the document sector are constantly filing in and out of doors. I will specifically thank all of the technicians and writers who took the time to deal with this +certain modern classic+ of 20yrs. Every visit is a bright light on the path to better driving. ____________________ ____________________Arvin, we're delighted to hear about your positive experience with the transmission work and tire re-seating at Five Star Subaru! It's fantastic that our team's recommendations have given your car a new lease on life. Thank you for recognizing the hard work of our technicians and writers - we truly appreciate it! Safe travels ahead!
Who’s better than Tom?
by Linda on 11/17/2024Answer: nobody Always takes very good care of both my car and me when I need help. This old lady doesn’t know how to work most of the gadgets nor do I want to. Very happy Tom is there to help Thank you Tom!Linda, we're delighted to hear that Tom is taking great care of you and your car at Five Star Subaru! It's wonderful knowing you're happy with the support. Thank you for sharing your experience!
Best Service Every Time!!
by Dan D on 05/19/2024Five Star Subaru gets it right always. The staff are genuinely there to help when their customers show up.Dan, we're glad to know that our team at Five Star Subaru has consistently met your expectations. Thanks for the positive feedback!
I recommend them they were prompt and courteous
by Jimmy m on 04/06/2024I recommend them they were prompt and courteous in John. The service advisor is very good and so I recommend if you live out that way that they are a good Subaru dealershipJimmy, we're delighted to know that you had a positive experience with John and our team at Five Star Subaru. We appreciate your recommendation!
Always a good experience
by Mary Ann on 01/28/2024Five Star Subaru always provides me with a good sales and service experience. I have been going there to buy and service my Subarus for many years, as do other members of my family. The service prices are at the high end of the scale… however and I have gone elsewhere for less expensive work such as brakes and minor mechanical issues.Mary Ann, as a loyal customer of ours, please never hesitate to contact our service manager, Justin, with any concerns regarding pricing as we frequently run special monthly promotions for our loyal customers, such as yourself, to benefit from. We are so glad you've had positive experiences in the past and we would like to continue that relationship with you!
Outstanding Subaru Setvice
by Delrossa on 12/31/2023We have purchased 4 Subarus over the years at Five Star and the service and communication has been excellent. They explain what needs to be done and give an estimate on costs. They are a very busy service department so some patience is… needed when making appointments.We're so glad to know that you've had consistently excellent experiences with us at Five Star Subaru. We appreciate your understanding about our busy schedule and we'll continue doing our best to provide top-notch service for all of your Subarus!
Service visits always thorough and complete.
by Joannie on 09/04/2020Service work done by Five Star Subaru has always been done thoroughly and completely. They always run through an inspection checklist and review it with me at the end of the visit. Any questions I have are answered in detail.Montana
by Montana on 08/03/2020At Five Star I always received excellent service and the personnel is very helpful. MZOil change
by Jennifer on 04/03/2020They were on time, friendly, professional. They washed my car without charge. They applied loyalty discounts to save me money.very good
by jmzol2078 on 03/19/2020it took a while to figure out what was wrong...but they seem to have figured out the problem.
Subaru Forester
Subaru Crosstrek
Subaru Legacy
Thank you for your kind words! We're so glad to hear you are consistently satisfied with our team and our dealership. We look forward to seeing you next time at Five Star Subaru Service!
by Five Star Subaru on 08/29/2025