Customer Reviews of Lexus of Manhattan
Review type:
Worst dealer ever
by TJ on 04/05/2022Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Asked for my payment back in an expedited manner and was told sure now all communication… is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership.Great service from dealer Sherwin Goodluck
by NX300H on 02/29/2020In all of my years of buying Lexus automobiles (since 2013) Sherwin Goodluck has given me outstanding advice and service. I always rely on his excellent expertise with the Lexus brand. I consider him one of the best salesmen at Lexus.Good morning, I would like to thank you for taking the time to provide your kind feedback on Edmunds.com. It has been my pleasure to have assisted you with your vehicle purchasing needs since 2013. I am happy to read that you were satisfied with the most recent experience in which I provided you, and I wish you the best of luck with your new Lexus NX 300h! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 977-4400. Sherwin Goodluck Lexus of Manhattan
We enjoyed our car shopping experience at Lexus of Manhattan
by Gb_A on 06/12/2019I and my family visited Lexus of Manhattan today with the intention of just looking to see if we could find anything we were interested in. Mr Steven Johnson made this process, easy,smooth and worthwhile today whichprompted us to in stantly… deposit for two gx 460's. We were impressed by the service of both Mr Johnson and Mr Kamran the manager but majorly that of Mr Johnson. I highly recommend this dealership.Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on Edmunds.com. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which Kamran and I provided you, and we wish you and your family the best of luck with your new Lexus GX 460's! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 977-4400. Stephen Johnson, Lexus of Manhattan.
great salesperson
by MaryS on 11/09/2018updated 11/16/2018procss was easy love my new carGood evening Mary, I would like to thank you for taking the time to provide your kind feedback on Edmunds.com, it was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which we provided you with and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 977-4400. Richie Velija, General Manager, Lexus of Manhattan.
First car
by Igor_R on 05/28/2018updated 06/04/2018I had a great experience with the team at Lexus of Manhattan as I was on a mission to get my first car. What I liked the most was the amount of vehicles they have in their lot. I'm happy I got to drive off with the Lexus NX 200T F Sport… in this beautiful white color. Look for Gamal Aly. His very professional, and will help you to get the car you want,and accommodate with your requests and preferences.Great Experience with Kamran
by tinavNYC on 05/30/2018I've never like dealerships and after a bad experience with my last lease at another dealership I was extremely skeptical to go through this whole process again. After meeting Kamran Naderi, he really did set my mind at ease. He was kind,… very knowledgeable, considerate of my needs and concerns and very straightforward. I don't think I could have asked for a better salesperson. I highly recommend working with Kamran and Lexus of Manhattan.Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on Edmunds.com, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you with and I wish you the best of luck with your new car! If you should require further help with anything, please feel free to contact me at, (212) 977-4400. Kamran Naderi, Lexus of Manhattan.
Sales Review
by LoveLexus on 05/29/2018My experience was exceptional. Olga Mysovskaya is an amazing sales person who listened to my wants and provided the car at a price that i wanted. She was a pleasure to deal with and just an amazing sales person.Good morning, I would like to thank you for taking the time to provide your wonderful feedback on Edmunds.com, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you with and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at, (212) 977-4400. Olga Mysovskaya, Lexus of Manhattan.
Great Buying Experience
by lexus2011nyc on 04/18/2018The team at the dealership is super friendly and helpful. Warren was great to work with and got me the car I wanted and the process to buy was quick and easy. Just an all around great buying experience.Good afternoon, I would like to thank you for taking the time to provide your kind feedback on Edmunds.com, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to learn that you were satisfied with the experience in which I provided you with and I wish you the best of luck with your new car! If you should require further help with anything, please feel free to contact me at, (212) 977-4400. Warren Newland, Lexus of Manhattan.
A Great Purchase Experience!
by Yuriy on 02/23/2018My wife and I recently visited Lexus of Manhattan and purchased a vehicle. Our sales rep, Ari Benchocron, was beyond amazing and made the trip from Central NJ worth while. The entire process was smooth and organized, which in my experience… is a rare occurrence. It was genuinely the best purchase experience we've had. He was very straightforward and honest about the pricing and genuinely wanted to get us the best deal. Further, during my most recent visit to the dealership to get a remote starter installed, Ari was beyond helpful in making sure that the work was going to get done right and on time! He kept me regularly updated on the process the entire time. I never recommend car dealers or their sales reps, however, Ari and Lexus of Manhattan had exceed all of my expectations and when we need another car, I will definitely come back to Ari!Good afternoon Mr. Yuriy M., I would like to thank you for taking the time to provide your kind feedback and recommendations, it was our pleasure to have assisted you and your wife with your vehicle purchase and your remote starter installation. I am happy to learn that you were satisfied with the experience in which Ari provided to you both and I wish you luck with your new Lexus! If you should require further help with anything relating to your car, please feel free to contact time at, (212) 977-4400. Francesco S. Cefalu Client Relations Manager BRAM Auto Group
amazing place
by Helix3550 on 05/26/2017updated 05/31/2017I came into the dealership not knowing which vehicle to purchase. However, Mr. Newland sat down with me with multiple option and was very patient with my indecisiveness. I finally decided on the new IS and Mr. Newland ran some numbers with… me and it was very ideal. It was a wonderful experience and I felt like a valued customer treated with respect from the sale representative. Definitely will come back to this dealership for my future purchases.I would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle purchasing needs. I am happy that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus IS! If you should require further help with anything relating to your car, please feel free to contact me at, (212) 977-4400. Warren Newland, Lexus of Manhattan.
Good experience
by SandeepReddy on 07/14/2016I bought 2013 Certified Black Lexus RX 350 on 6/15/2016. I worked with Warren Newland. He is extremely humble and doesn't force things on you. He is honest about what you may need and what you don't, in reference to extended warranties etc… . Overall experience was great. I visited the dealership multiple times before buying/finalizing the car. I work in midtown so the dealership is about 10 mins walk; it was convenient to visit. People told me why I am buying from this showroom, rather go to Jersey and buy from somewhere else for a bit cheaper. To be honest the price I got is a comparative price (may be $150 more than what I wanted to pay, but I had the luxury to visit the dealership many times during work on foot without taking any days off, so it was worth it). Work with Warren he's pretty amazing! I hate when people force things on me but he wasn't like that. Regards, SandeepI would like to thank you for taking the time to provide your feedback, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were happy with the experience in which I provided you with and I wish you luck with your new Lexus RX 350! If you should require further help with anything relating to your car, please feel free to contact me at, (844) 452-5836. Warren Newland, Lexus of Manhattan.
Best Sales Experience Ever!
by jessperry1984 on 05/23/2016I had so many other poor experiences at other car dealers but lexus of manhattan was unlike any other car shopping I'd ever done. I called up to make an appt, and when I showed up, my car was ready for a test drive. My salesguy Warren was… very helpful with showing me all of the features and taking the time to teach me how to use everything. Once I sat with finance, he went over all of my options and soon I was out the door. Quick easy and pain free! So excited with my new Lexus!I would like to thank you for taking the time to provide your feedback to us, it was my pleasure to have assisted you with your vehicle needs. I am glad that you were satisfied with the experience in which I provided you with and I wish you luck with your new Lexus! If you should ever require further help with anything vehicle related, please feel free to contact me at, (844) 452-5836. Warren Newland.
Superior Service
by Fredrick122 on 04/07/2016Recently leased another car from this dealer and the service was fantastic, especially the salesman, Dariusz Doliwa. He was attentive, responsive to my needs, courteous and efficient. Really enjoyed working with him and already looking… forward to the next lease. Staff overall is also excellent. Very satisfied.Thank you for taking the time to provide your feedback, it was my pleasure to assist you with your vehicle needs. I am glad that you were satisfied with your dealership experience and I wish you luck with your new Lexus! If you should require further assistance with anything vehicle related, please feel free to contact me at, (844) 452-5836. Darius Doliwa.
Great Experience
by briggs313 on 04/04/2016This was my first time purchasing a car and my experience with Lexus of Manhattan was nothing short of wonderful. The process was really easy, and once I chose my ride, I met with the finance dept. who answered all of my questions. I was… able to walk in and drive home happy!Thank you for providing your feedback to us, it was our pleasure to assist you with your vehicle needs. I am glad that you were happy with your dealership experience and I wish you luck with your new Lexus! If you should require further assistance with anything vehicle related, please feel free to contact me at, (844) 452-5836. Greg Reek, General Manager.
Excellent Sales Staff and Service
by Karen2015Lexus on 02/23/2016We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the car and very patient with us. We felt no pressure and also felt comfortable asking… questions, no matter how detailed. This purchase process was remarkably easy and professional. In addition, the showroom was spotless, and all of the employees were courteous, which made for an overall successful and pleasant shopping and buying experience. We highly recommend Dariusz for anyone looking for a Lexus and we highly recommend the Lexus of Manhattan dealership.Hello, I would like to thank you for providing your feedback and recommendation, it was my pleasure to assist you with your vehicle needs. I am happy that you were satisfied with your dealership experience and I wish you luck with your new car! If you should require further assistance with anything Lexus related, please feel free to contact me at, (844) 452-5836. Dariusz Doliwa
HORRIBLE!!! Don't trust these people includes their management!
by ilyam on 07/16/2015HORRIBLE!!! Don't trust these people includes their management regardless of what they tell or promise you even if they confirm you by writing. They are Not professional and wasting time of customers for nothing with their promises. The… management doesn't care about customer service and about promises of sales managers. I tried to contact General Manager Greg Rojek to tell him about my horrible experience with his managers, but he didn't care and never replied to any of my 2-3 emails. Not only do they have poor customer service but they DON'T CARE ABOUT YOU AND YOUR TIME!!! I wouldn't recommend this place and would not ever go back, they are a total bait & switch operation, and are a shining example of why people HATE car dealerships. Worst experience at a Lexus dealership ever. Lexus should be embarrassed to have their name associated with this sorry excuse for a dealership.Good afternoon, I am sorry for the frustration and inconvenience you are experiencing. Thank you for bringing this incident to our attention. Customer satisfaction is our number one goal and we strive to achieve it, which is why we will be looking into this in further detail. Greg Rojek General Manager
Terrible Experience
by nj201buyer on 06/28/2015i called them looking to make a deal same day. I provided them with some competitive offers for differently equipped ES350's. I never heard back. Sent a follow up email and still nothing. I can respect a company telling me they can't… compete but to just blow off a customer is just poor customer service. DO YOUSELF A FAVOR AND AVOID THIS DEALER. Take the 20 min ride into NJ.Good evening, I am sorry that you haven't gotten a response from us, this is unacceptable. If you can, please call me and I will have one of our Sales Consultants assist you with your request for an ES 350, right away. My number at the dealership is, (844) 452-5836. I look forward to your call. Greg Rojek, General Manager
Not your typical sales experience
by lexusbuyer2015 on 06/20/2015The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with… all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didn't feel ever like I was being pushed into buying something I didn't feel comfortable with or for a price that didn't feel right. Quite the opposite - I was consulted. Great, great job.Hello again, I would like to thank you for taking the time to provide your feedback, it is much appreciated. I am glad that you were happy with your experience and I am looking forward to getting the opportunity to assist you again, in the future. If you should feel like you require assistance with anything relating to your Lexus, please feel free to reach me at, (844) 452-5836. Dariusz Doliwa
Amazing
by kguzman91 on 02/23/2015I had an absolutely amazing experience at Lexus of manhattan with Fredrick York and the whole team. This was my first time buying a car and after hours of research I felt like I was going to go into a place where I was going to feel… pressured and stressed. It was the complete opposite here at Lexus of Manhattan, I loved how everyone was so nice and Fred was great, talked to me as if i was a friend and not a customer. I loved that he answered all of my questions in a knowledgeable way and was very patient and nice. Thank you so much for making my experience awesome!!Hello again, I would like to thank you for taking the time to provide your feedback to us. It was my pleasure to assist you and I am looking forward to getting an opportunity to do so again in the future. In the event you feel like you might require further assistance with your Lexus, please don't hesitate to reach me at, (888) 308-4847. Great meeting you and best of luck! Fredrick York
We stayed with Lexus and are thrilled
by lexus_fan56 on 02/07/2015We decided to lease our second Lexus RX350 because we were so pleased with the car and the service we received. The car is comfortable, has great safety features and we had no problems whatsoever. We highly recommend the vehicle and this… dealership.Good afternoon, I would like to thank both of you for providing your feedback to us, it is greatly appreciated. It was our pleasure to serve you, and we are looking forward to getting the opportunity to do so again, in the future, If you should feel like you require further assistance with your RX 350 before then, please don't hesitate to contact us at, (888) 308-4847. Greg Rojek General Manager
Bad Experience!
by asicfan on 06/16/2010Purchased used RX350. Overall dealings with this sales person were unpleasant. Did not do work on the car that was promised. At the pick up car still had chips and scratches that were supposed to be painted. Sales gave lame excuses. But the… worst part, they stole cargo cover and power outlet cover. Both was their when I purchased the car, but were missing at the delivery. Again, denial of the facts and lame explanations that car came like that.
At Lexus of Manhattan, it's our mission to provide the drivers of New York with prestigious, luxury vehicles. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus vehicles
**PLEASE NOTE OUR BRAND NEW SALES LOCATION: 627 11th Avenue - between 46th and 47th (right across the street from our old location) - Effective January 12th, 2018
** Our service department has relocated to 614 W. 56th Street btw. 11th and 12th Ave. - effective May 25th, 2018
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Italian
- Polish
- Chinese
Good afternoon, I am sorry to read about your frustrations. Your review highlights issues that run counter to the values of our dealership, and this deeply concerns me. I will be gathering additional information regarding this incident from your salesman Darel, and we will be making any appropriate corrections. If you would like to discuss your concerns in further detail, please feel free to contact me at, (347) 706-3765. Richie Velija, General Manager, Lexus of Manhattan.
by Lexus of Manhattan on 04/05/2022