Crown Ford
Customer Reviews of Crown Ford
Easy and Straightforward
byon 03/29/2024
I was looking for a Ford Bronco and had previously used 3rd party companies to help me lease. None of those companies were able to find me deals as good as Crown Ford. I reached out over email and Mike Bruno told me the pricing for the vehicle. I thought it was such a good deal that I was missing something but nope! I went in a few days later and he told me the deal he offered is the exact deal I would get, no catches or frills. Within 2 days I had all of the paperwork done and the car was in my possession. I would recommend Crown Ford and specifically Mike Bruno to anyone looking for a quick, easy, and affordable car shopping experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Easy and Straightforward
byon 03/29/2024
I was looking for a Ford Bronco and had previously used 3rd party companies to help me lease. None of those companies were able to find me deals as good as Crown Ford. I reached out over email and Mike Bruno told me the pricing for the vehicle. I thought it was such a good deal that I was missing something but nope! I went in a few days later and he told me the deal he offered is the exact deal I would get, no catches or frills. Within 2 days I had all of the paperwork done and the car was in my possession. I would recommend Crown Ford and specifically Mike Bruno to anyone looking for a quick, easy, and affordable car shopping experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Edge 2024 Lease
byon 01/25/2024
David Alfano helped me pick out and lease my Ford Edge 2024 and made the whole process seamless and exciting -- can not thank the team at Crown Ford Lybrook enough!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
EXCEPTIONAL CUSTOMER SERVICE
byon 12/05/2023
Staff friendly, professional,courtesy, helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2020 Ford Expedition Rear AC Issue
byon 08/04/2023
I wanted to recognize outstanding customer service for my 2020 Ford Expedition that was recently serviced at Crown Ford in Lynbrook I was having reoccurring issues with the rear AC blowing hot air that a competitive Ford dealership could not fix after numerous attempts which is what led me to Crown Ford. I was genuinely impressed with Bernie's dedication to finding a solution to the complicated issue which was not easy to do and it was obvious that his technician background helped play a huge role. He kept me in the loop throughout the entire process and was incredibly professional. It's been a few weeks now since the issue was fixed and I can confidently say that after a road trip this past weekend to New Hampshire, the AC is blowing out cold air which keeps my wife and 4 kids happy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F-150
byon 06/28/2023
My requested oil change & other were completed in a timely fashion. I waited comfortably in the clean waiting area.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great, quick, service.
byon 06/12/2023
I was 15 minutes early for my service appointment, and they took me right away. I was waiting for my car in the clean quiet waiting room. My car was done quicker that expected. Great people and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
What you need today
byon 05/23/2023
Crown Ford is a dealership that puts the customer first.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfied Customer
byon 03/25/2023
I recommend Kevin Holmes he is very professional and personable. He is very easy to talk to. He will show you what is available within your budget and give you the time and space to make a decision, no pressure is applied on the decision making process. I am satisfied with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
I recommend Kevin Holmes @ Crown Ford
byon 03/19/2023
Kevin Holmes is a great Sales Advisor. He's honest, knowledgeable, & friendly.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New Truck Purchase
byon 03/13/2023
Pleasant, friendly, and smooth. Fast and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Car buying the way it used to be.
byon 01/19/2023
I have purchased and leased many new vehicles since I started driving in 1977, and I have to say dealing with Lee at Crown Ford was a pleasure, brought back memories of how car buying used to be. He is a no nonsense man, worked a deal over the phone, I offered a deposit by phone, he said a verbal handshake was all he needed. When I got there the next day my new truck was waiting right in front, the dealer installed options were installed. I went in and I have to say I was driving home in a little over 30 minutes. All paperwork was done, no dealing with a finance person, no talking to an after sales person, just one man, Lee. I have to say, this is how car buying should be. Thank you Crown Ford and Lee.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crown
byon 01/06/2023
Everyone was friendly & helpful
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Crown Ford Review
byon 11/07/2022
My service supervisor Gary D. set me up same day as I called for service. This is much appreciated as the staff always try to accommodate you as best they can. Thank you again Crown Ford!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crown Ford Lease Experience
byon 10/17/2022
I had a great experience with Crown Ford. I was able to return my old lease and get into a new car in 2 short visits. I spent a total of 90 minutes at the dealership and was in my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Love her
byon 03/14/2022
Absolutely love my new bronco sport. It’s a very smooth ride. Crown Ford always does an amazing job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
RN
byon 06/08/2021
Staff went above and beyond with accommodations
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crown Ford
byon 03/01/2021
Professional and pleasant Peter was very helpful in answering my questions and concerns
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service work
byon 07/29/2020
I had an upcoming trip, and wanted to have my vehicle serviced prior to hitting the road. I only had a few days to get it done, and Crown Ford was able to fit me in, and complete the work within a day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Trusted workmanship
byon 05/19/2020
Quality work at a fair price
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
First time visit for service- satisfied
byon 12/03/2019
Crown Ford is not my local dealer. I traveled 40 miles to Crown because I had problems with previous service by my local dealer. I made an appointment with Crown for some basic services, an oil change and a state inspection. I was taken on time and the services were completed in a timely manner. The staff was friendly and courteous. I will return to Crown Ford the next time I need service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very Frustrated
byon 11/29/2019
I’ve been going to Crown since I bought my Ford Explorer and the service center has continued to get worse and worse. The customer service counter is a very uncomfortable experience. They treat you like mad you walked through the door. So 2 days they had my truck with check engine light. No one called give any details so I call them run around on the phone of course just to be told I have a check engine light on with an error to further figure out what wrong I’ll need to pay $5000 dollars and they’ll pull my engine!!! If I’m not going to pay that amount then I can take my car and pay then $145 for diagnosing my issue. They had no interest in helping or figuring out my issues just gave me an insane price hoping I’d go away or tyts how I felt. Forced to pay but I’ll never return again !!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
