Silver Star Motors
Customer Reviews of Silver Star Motors
Review type:
Mercedes is best
Mercedes is best
by Dominick Benedetto on 07/14/2025Very honest and helpfulDominick, thank you for sharing a positive review of Silver Star Motors!
Deliver the car to me in a few hours.
by Tom on 06/16/2025Great dealership. Very fast, reliable service.Bought my car here and have been servicing it for the last five years.Tom, we're delighted to hear that you've had such a positive experience with Silver Star Motors over the years. Thank you for your continued trust and support!
Terrible Condition
by Frustrated on 11/12/2024I recently went to purchase a 450 GSL. I specifically asked the sales associate to ensure it was in excellent condition before I traveled 90 minutes to the dealership. I was told some surface scratches on the front bumper would be resolved.… After sitting in traffic, I arrived at the dealership and found the vehicle with numerous dents, scratches, and a hole in the driver's seat. I was misled by this dealership. Shame on you.Your experience sounds incredibly frustrating, and I apologize for any miscommunication regarding the vehicle's condition. We strive to provide accurate information and it's disappointing to hear that we fell short in this instance. Please reach out so we can address your concerns directly and work towards a resolution. Thank you, Matt Fattah - Sales Manager - (718) 361-2332
Long wait
by Linda M on 12/28/2023Insist on apprx time range iot manage Your time, so you don't spend whole day WAITING for your car/info-data about it.Linda, I understand how valuable your time is, and we apologize if we didn't provide a clear timeframe for you. We strive to keep our customers informed throughout the process, and we apologize if we missed the mark. If there's anything else we can assist you with, please don't hesitate to reach out directly. Thank you, Christopher Ambrico - Service Director - (718) 361-2332 x 6168
A Nightmare Experience
by Eric on 10/28/2023I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes dealership. My attempt at engaging in a simple conversation with him turned into a nightmare that I never… expected from a reputed dealership. From the very start, it was clear that Mr. Fattah lacked even the most basic understanding of professionalism. During our conversation, he repeatedly accused me of speaking over him, which I found incredibly ironic considering he was the one constantly interrupting and talking over me. His audacity reached new heights when he suggested that I should explore other dealerships, essentially questioning why I would choose his dealership. It's baffling how a sales manager could actively drive away potential customers with such disregard. I commend the efforts of the salesperson, Jason Gu, who attempted to salvage the situation and maintain a semblance of professionalism. However, Mr. Fattah's behavior was beyond redemption. Instead of handling the situation maturely, he resorted to incessant screaming and yelling on the phone, making any meaningful communication impossible. This type of uncontrolled aggression is not only unbecoming of a sales manager but is also indicative of a complete lack of respect for customers. What astounded me most was the fact that I never insisted that they sell me the car at a specific price. Any reasonable customer understands that negotiations are part of the process. If the dealership couldn’t honor my offer, a polite decline would have sufficed. Instead, I was met with an appalling lack of professionalism and respect, leaving me utterly dismayed. My experience at Silver Star Mercedes dealership, thanks to Mr. Fattah, was nothing short of a disaster. The complete absence of customer service, coupled with Mr. Fattah's belligerent attitude, has left me deeply dissatisfied. I strongly advise anyone considering this dealership to think twice before subjecting themselves to such a harrowing experience. The blatant disregard for basic customer respect and the shocking behavior of the sales manager make it abundantly clear that Silver Star Mercedes is not a dealership worthy of anyone's time or money.Eric, I'm really sorry to read about your experience. This is not the level of service we aim for and it's clear that we've fallen short in this instance. We take feedback like yours very seriously as it helps us improve our customer interactions moving forward. If you're open to discussing this further, please reach out directly so we can address any outstanding issues or concerns you may have had during your visit with us. Thank you, Matthew Wieczorkowski - Sales Manager - (718) 361-2332
Great experience
by Jan on 09/06/2023I had a good experience in Silver Star Motors. The front desk were pleasant and were very helpful. My advisor Homero Susana took care of my business while I was there. He also made sure to call and followed up with me. The crew were all… pleasant. This is my second time having service with Silver Star Motors and I highly recommend this place. I will surely come back to this place. Thank you. On 09/05/2023, I had an appointment for NYS inspection and was glad to be assigned by Mr. Homero Susana. He took care of everything. Always a smooth transaction with him. It was maybe my fourth time working with Homer and always a smooth free. When I picked my car, he saw me coming in from outside and he ran to the front desk before I can even enter and took care of me. Homer needs a promotion. I hope whoever his supervisors are can read this and know how dedicated he is to his clients. Hundred percent recommend Homer as your advisor. Always great working with you. Thank you, I appreciate what you do to your clients. More power!We're so glad to know that Homero and the rest of our team at Silver Star Motors have consistently provided you with excellent service. It's wonderful to see such positive feedback, and we'll be sure to pass your kind words along! We look forward to seeing you again for future services.
Great customer service
by Willy on 08/23/2023My service advisor Cindy is very professional and she is very communicative. Cindy explained everything I needed to know about the repairs that will be done to my vehicle before I dropped it off to get it serviced. The vehicle was in and… out the shop in a couple of hours.Willy, it's great to know that Cindy provided you with such detailed and professional service at Silver Star Motors. We're glad your vehicle was taken care of promptly! Thanks for the review.
When you want the best. Silver star is ready for you!!!
by Jay nice on 07/15/2023Richard and Jason were absolutely the best in making our every option was taken care of on the car. Make sure you ask for them when going in the dealership.Jay, thank you for the great review! We're so glad that Richard and Jason provided you with excellent service. We appreciate your recommendation and hope to see you again at Silver Star Motors in the future!
Great Service Center!
by Victor on 06/20/2023Thank you for taking care of my vehicle. Vladyslav went above and beyond in providing me with the best customer service possible. He listened and understood everything. My vehicle is back and running great! I highly recommend you visit this… place for all your vehicle needs!Thank you, Victor! We're so glad that Vladyslav provided you with exceptional customer service and got your vehicle back on the road. We appreciate your recommendation and look forward to assisting you with all your future vehicle needs at Silver Star Motors!
Mercedes-Benz Sprinter
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz GLS-Class
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Television
- Customer Lounge Area
Dominick, thank you for sharing a positive review of Silver Star Motors!
by Silver Star Motors on 07/18/2025