Rock City Chrysler Jeep Dodge Ram
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Customer Reviews of Rock City Chrysler Jeep Dodge Ram
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Dealer uses false and misleading advertising
by mackbi on 04/26/2010I received a mailer advertising an "unclaimed vehicle" sale. It requested that I come to the dealer to pick up my prize, depending on images in a scratch off. I discovered my scratch off revealed 3 keys which was to win one of several… prizes. These prizes included a car, john deere rider, $75 Lowes card, etc. When at this dealer I was told my prize was a $5 walmart card. Another customer I spoke with today told me that she understood everyone won the same prize. There was no mention of a walmart card on the mailer. When I spoke to dealer employees asking them to return my mailer to me so I could point out this discrepancy, they would not. I told the dealer employee that I would never purchase a car from them and would advise my friends of the same.I recently received a flyer in the mail from this company and stopped in to claim prize. I was pleasantly surprised to find that I won a 100 dollar gift card to Walmart, so they do in fact give larger prizes. There are not that many companies that even give and type of prizes, and often scratch off a mailer that says "sorry, try again!". I was also very impressed with the customer service. I am currently about to purchase my second vehicle from them and have been very satisfied!!
About our dealership
I also just received the mailer today in the mail. It however had in extremely small print something about the $5 Walmart Card. I had actually just completely cleaned out my truck and had planned to go tomorrow to the dealership, even with the knowledge of the cheap walmart card. We are actually looking for a new vehicle but hearing that the associates would not even honor your request to review the mailer, well that is not the type of sales associate I even want to waste one word on! So thankyou very much! The power of the internet wins again! lol. I hope they read this reply so maybe they will learn from their dishonest ways! Sincerely, "Seriously Looking for a new vehicle"
by joshtre on 12/06/2010