Customer Reviews of Romeo Chevrolet Buick GMC
Review type:
Best dealership experience ever!
by Paul N on 06/04/2025This was one of the best dealership experiences I’ve ever had. Commercial customer looking for the new Brightdrop van with very specific options needed. Spoke to Christina initially and she answered right away! Asked for pictures of the van… when it arrived and got them before 9am in the morning. Connected with the commercial sales manager Marques who was updating me every couple hours and made me feel as if I was his only customer. I’m from another state so after the deal was made Marques drove my new van 3 hours to personally deliver it ! The best type of service by far I’ve ever experienced. He’s even been in contact with me after purchase which means a lot. Highly highly recommended. Beat every other dealers price by far ! Marques is the go to!Wrecked world to wonderful world
by Jackie Bedell on 05/24/2025I absolutely love Andrew n Markos. They stuck with me through a wreck n getting the right numbers and took a part from another car for me.They are the best , even called while I was in hospital to check on me.. So Much Appreciated....I… recommend them any day to everyone... The best ... Lots of love to you both. Jackie2022 GMC
by Karen H on 01/13/2025Jeremy Thorpe was an awesome salesperson. I think I ended.up with a great car! He was very helpful!Thank you for your great feedback, Karen! We're so glad to hear that Jeremy Thorpe made your car-buying experience a positive one. We're thrilled you ended up with a car you love! If you need anything else, don’t hesitate to reach out. Enjoy your new ride!
Great Services
by Alexa C on 12/30/2024Jeremy was a great sales person! He accommodated all of my needs quickly and JP was very friendly and helpful in every way.Thank you, Alexa, for sharing your experience! We're thrilled to hear that Jeremy provided excellent sales support and that JP was so helpful and friendly. We appreciate your kind words and look forward to assisting you again in the future!
Got me to the right truck
by Rick on 10/31/2024I met Andrew when I was looking for a used truck, he offered me some options in Chevrolet, but when I told him I would really prefer a Ford, he quickly got me into contact with Romeo Ford and worked with the sales team there to get me into… the truck I wanted. Excellent service and selfless dedication to the customer even if it meant he didn’t get the sale himself. Top notch professionalism!!Thank you, Rick! We’re glad to hear about your great experience with Andrew. His dedication to helping you find the right truck, even if it meant connecting you with another dealership, truly reflects the professionalism we value at Romeo Chevrolet Buick GMC. Enjoy your new truck!
Marcus top notched sales rep!!
by Jay B on 02/19/2024Marcus was wonderful to deal with. He was great at communicating during the whole purchasing of our vehicle. He went above and beyond picking us up at the airport staying late to finalize the deal and even followed up with us a couple days… later on how it was working out for us. I would highly recommend working with him he’s a stellar salesman!!!Hi Jay, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Marcus provided you with exceptional service throughout your vehicle purchase journey. We truly appreciate your recommendation and look forward to serving you again in the future!
Marcus for president!!
by Jon Whiteley on 02/14/2024What a painless process this was! Marcus found me the exact truck I wanted and never gave up on it. We had spoken a couple months prior and called me out of the blue to let me know he found me my dream truck. It was good to deal with… someone that prides themselves on professionalism. I would highly recommend you go in and see Marcus if you’re in the process of buying a car/truck.Thank you, Jon, for your feedback. We're thrilled to hear that you had a painless experience with Marcus and that he was able to find you your dream truck. If you have any further comments or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Romeo Chevrolet Buick GMC!
So good, and so bad…..
by ❤️steve&ash on 02/02/2023Well certain aspects of this dealership were phenomenal. Steve the finance manager was epic. All car sales representatives should be modeled after him. And Ashley the sales girl was amazing. These two saved the deal. Because oh boy…… Well… even though Edmunds said my trade in was worth $7,300, the [non-permissible content removed] used car person offered me an insulting $4,000. Then tried to look like a hero and offer me a $500 rebate THAT WAS ALREADY OFFERED TO ME!! It KILLED me to shake his limp hand….. Had I not driven two hours to seek out the truck I wanted, I would have left as soon as he opened his yap… Now as far as the truck goes….. it’s stunning! My dream car!! Except the back lift gate opens when it wants to…. I was assured it was fixed when I left…. So now I need to burden a dealership local to me to get it fixed. But again, the only reason this deal was made because of Steve and Ashley!! A rocking duo!!Thank you so much for your business and your honest feedback. We really value your input, and we are always looking to make improvements. Thank you for choosing Romeo Chevrolet Buick GMC, if there is anything else we can do, do not hesitate to contact us!
Above and beyond!!!
by Angela on 12/20/2022I have never had a better experience buying a car in my life!!! My brother had his heart set on a particular truck that had a great price but we were from out of state. Everyone we spoke to was so pleasant and helpful, but Troy Chadwell… went absolutely above and beyond for us. He answered every question, sent us pictures of the vehicle, and was always reachable. Steve Vitiello was tremendous getting all the paperwork finalized by the time we got there, and thoroughly explained each document, which we were so appreciative of. There were no hidden fees or surprises, no one pressured or deceived us, and it almost felt too good to be true. Not only were we able to drive home the truck the same day to avoid multiple long drives, we were in and out in less than ONE HOUR, with a full tank of gas. That is just unheard of in my experience. Apparently car shopping doesn’t have to be painful, you just have to go to the right place. I truly can’t say enough great things about Romeo Chevrolet Buick GMC, and I will happily make the drive again to purchase my next vehicle.Hi Angela, Thank you for your kind words and this wonderful review! We're so glad that Troy was able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Bluebird Bolt
by Laurie on 12/01/2022I enjoyed my experience with the salesman, Kincaid Smith.l, when purchasing a 2023 Chevy Bolt. He was very respectful, no pressure, no overt sales pitches which was refreshing! Especially when as a woman, can be intimidating or just plain… rude. Kincaid was very knowledgeable about the Bolt lineup. I am now a happy owner of a Bolt EUV Yay!!!!🤗Hi Laurie, Congratulations on your new vehicle! We're happy to hear you had such a positive experience with Kincaid! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional, Personable, Polite
by 2 Wise Boomers on 10/31/2022Troy is a well-trained sales team member at Romeo Chevrolet. He is knowledgeable, polite, accommodating, energetic, and a good listener. We were impressed by his integrity, friendliness, and determination to come to a deal for us. He is… truly half the reason we bought our beautiful new vehicle!Hi, thanks for your praise and kind comments about Troy! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Fast purchase!
by Linda from Hudson on 10/28/2022I walked into Romeo Buick GMC on a Friday and met with Troy. Within an hour, I decided to purchase a new car. His knowledge of the vehicle that I purchased, his quick service helped me to make the deal. Everyone included was very helpful… to the process. By Monday afternoon, I had my new car on the road! Thank you!Hi Linda, Congratulations on your new vehicle! We're happy to hear you had such a positive experience with Troy and our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great to work with!!
by Kelly on 10/14/2022Was easy quick and great people to work with. Chris and Claire, was such a pleasure! We found a truck and was able to purchase it the same day!Hi Kelly, Thanks for your praise and kind comments about our team. We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Romeo Chevrolet Buick GMC!
Professional and honest!!
by Billy Jr on 08/21/2022I can't thank George and his team at Romeo GMC enough. I drove over an hour and a half to use them because they are the most professional and courteous team I ever dealt with. I happened to call George on his day off, and he still went out… of his way to help me out. The sale process was smooth and honest. You have to use them if you are in the market for a GMC, Buick or Chevrolet!!Hi Billy, We're happy to hear you had such a positive experience with George and our team! Thank you again for choosing Romeo Chevrolet Buick GMC, LLC and we hope to see you again.
Yass
by Lee on 01/13/2022Straight shootersHello Lee, thank you for leaving us this great review! Come back and visit us again anytime. Have a great day!
Ashley and Romeo Chevy are top notch
by Glen O on 08/12/2021Trying to find a used car in today’s market is a very trying task. It appears you cannot trust any of the dealerships you go into they all have hidden fees. We were at the point of giving up on finding my daughter a car but then I decided… to reach out to Ashley at Romeo Chevy. They had the exact Jeep we were looking for and in the color we wanted. When asked about their fees Ashley said all they have is a $75 fee. So we decided to make the 2.5 hour drive to see what they had. Test drove the Jeep and a Ford Escape loved them both and my daughter picked the Compass. Sat with the business manager finalized the deal again no hidden fees. Since we were financing through our own bank we were going to have to come back to pick up the car. Ashley volunteered to deliver the car to us. She took that 2.5 hour drive and Romeo Chevy sent an additional car to ensure she had a ride back. Talk about going above and beyond. Will give them all my business going forward. Ashley and Romeo Chevrolet are amazing.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Romeo Chevrolet Buick GMC! We're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!
Terrible Service: Lied to, and Taken Advantage Of
by Upset in MA on 12/03/2020Where do I start with this horrible experience? After finding a truck online that was attractive, I drove the 2.5 hours to Lake Katrine, NY to visit Romeo Chevy Buick GMC. They allowed me to test drive the vehicle alone; a positive given… the current state of the pandemic. Once I returned to the dealership, the Sales Manager asked for a price I was comfortable with and I gave him one (~$2500 under MSRP). They said that they could not accommodate that, and I left. A different Sales Manager called me two days later and we ironed out a deal, and I submitted a $1000 deposit on the vehicle. We agreed that there would be maintenance performed on the truck and that some aftermarket accessories would be installed before delivery. Cut to: the morning of delivery. The dealership calls to tell me that the truck is on the road, but that they did not perform all of the maintenance we had agreed to. Strike One. The GM gets on the phone and says that if I absolutely want this to be performed (it was part of the deal), he would reimburse me for the service. I asked for that to be in writing via email. The email never came. Because the dealership is based in New York, and I would be registering the truck in Massachusetts, I scheduled a pre-purchase emissions inspection at a service station close to the RMV. Unfortunately, the truck does not pass the Massachusetts state emissions inspection. I bring this to the attention of the dealership, and they agree to "cut [me] a check for $800 if you take it to the RMV right now and get it registered". Again, I ask for that to be in writing via email. The email never came. After refusing the delivery due to the emissions issue, I attempted to contact the Sales Agent and Sales Manager I was working with to work out a deal and close on the vehicle. Both were slow to respond and said that they were "attempting to work it out with the owner". After finally getting the Sales Manager on the phone, he informs me that the truck has SOLD... WITH MY AFTERMARKET ACCESSORIES ON IT. No notice, and apparently a deposit means NOTHING to this dealership. But then I see that the truck had recently been re-posted for sale to Facebook no more than 2-hours from the time I called. After speaking to the Internet Manager, she confirms the truck is STILL AVAILABLE. Not sold, no new owner, still has my parts on it and they still have my deposit. I don't know where they hired this team, or how they're taught to do business, but I would HIGHLY SUGGEST you shop elsewhere. Unless you're into being jerked around, lied to, and taken advantage of. In that case, Romeo Chevrolet Buick GMC is the place for you!Great Customer Service
by DAN S on 03/02/2020I recently went to Romeo Chevrolet with the thoughts to buy 2 vehicles, because I had 2 cars due within a week of each other. The salesperson was extremely patient and answered my questions about financing and logistics of buying 2 cars.… We, my daughter and I were never rushed and never felt pressured during the process. It was my daughter's first experience and she was not overlooked and was involved in the whole process. Needless to say it took a long time to test drive 2 cars and do all the paperwork. We were constantly asked if we wanted water or coffee and were always informed. Even the salespeople that were not working with us were always asking if we needed anything. Definitely recommend this dealership for fair price vehicles with outstanding customer service not only from sales but also from management.Very accommodating
by Alger on 10/14/2019Very friendly and accommodating. Definitely recommend!Thank you so much for your kind review. We strive to treat each guest as family. Thank you for your business and we look forward to earning it in the future as well!
great experience
by ShawnMichael on 08/01/2019purchased a 2019 f150 from Thomas, was a great experience in and out.Thank you for taking time and writing a review. We appreciate your business and are glad to see you had a great experience with Thomas! Happy motoring...
Got a fair deal but not a great deal
by Stimied on 11/09/2018Bought a 2018 colarado LT when all is said and done the buy out will be 40000 dollars
Chevrolet Silverado 1500
GMC Sierra 1500
GMC Sierra 2500HD
Chevrolet Equinox
Romeo Chevrolet Buick GMC has an almost 5-star rating on Google with over 520 reviews. We pride ourselves on having our Family take care of you. You'll see the owners meeting, greeting and helping with everything. The facility is state-of-the-art with a very comfortable waiting area, complimentary beverages, coffee you can enjoy morning baked goods too. If you come in for Service you'll drive right into the Service bay and out of the elements.
The Romeo Family also gives back to our community with donations to many non-profit agencies in our area. Helping support the Kinston, Lake Katrine area is always a priority; from sponsoring Green Driving Events to us helping give kids a great Holiday and everything in between. Family owned and operated putting our guests first. Our goal is to sell you a quality car, truck, van or SUV at a good price, service your vehicle in a timely manner, and have you come back to us to purchase your next vehicle.
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Spanish
Thank you so much, Jackie! We’re incredibly grateful to hear how Andrew and Markos went above and beyond to support you through everything, even during such a difficult time. Your recommendation means the world to us.
by Jessica Corbin on 05/27/2025