Mercedes-Benz of Syracuse

by ABS on 09/19/2019

We entered into a verbal contract with a salesperson, provided credit card information for the deposit over the phone, and were told by the salesperson that the car was ours. We recorded the conversation. Four hours later, the GM called back and said they already sold it to someone else in breach of our verbal contract. BBB complaint has been filed, and you have been warned. Stay far away from this unethical dealer!

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by SusanHaynes on 08/03/2018

The Sales Consultant, Dave White, was excellent. Very personalized service. Dave has been available for additional questions even after the sale of the car. I have really appreciated the experience with Toyota.

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by DT on 04/19/2018

I wouldn’t recommend this dealership to my worst enemy they by far are the worst [non-permissible content removed] I’ve ever dealt with and the mess continues as we speak I have a $100k plus car that I bought that I cant even drive because they will not give me a temp tag because the one they Gave me expired over a week ago so now it’s going on 2weeks and could be longer without being able to drive my newly purchased $100k car Jeff wall , Murad Abdel-Aziz, Mark Bruno , joe Valentino , were the worst people I’ve ever encountered it’s a matter of time before this dealership goes down the ONLY Honest person their was John Bruno now that was a good stand up guy ... they had me fly my kids from Florida to NYC to pick up my newly purchased car only to get there and be told we should fly back home because they couldn’t release the car to them because Mercedes Benz Finacial hasn’t cut the check so my kids ended up staying in nyc with no change of cloths because the thought was to pick up the car and head back to Florida they ended up staying there 5 days now mind you that Mercedes Benz Finacial had already approved the loan they already had my $12k and all contracts were signed ended up having to sign another contract because of their lapse the car was suppose to be CPOED one tire was bald , both headlights were facing the ground so you couldn’t see at night they had to drive like that in snow storm and in the dark it’s just been a constant lie after lie after lie from this staff constant run around if you want a mercedes you better go somewhere else I’ve never had to deal with this type of treatment in the military “Mercedes Benz as a brand needs to strip this dealership of its name because they are tarnishing the brand . I really want to type more but I’m beyond upset and embarrassed by this I wish I could give it back and go somewhere else they don’t deserve my money

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by Waleed17 on 08/15/2017

i loved my car buying experiance with Fadi Shubak he was amazing form the start to the end i liked it so much i brought my friend to buy a car the next day it was a great day proffisional and very friendly thank you guys Fadi is a great sales person no pressure i loved it

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by DTChittenango1 on 09/21/2015

Very friendly, helpful, and patient. We got the exact Jeep we wanted. Everyone involved in the transaction was profession and efficient.

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by Sserafi on 06/15/2015

I am a repeat customer several times over. I have never had less than a stellar experience at Romano Motors. The sales staff, finance team and repair specialists are courteous and efficient. They make you feel confident in the services they offer. I've always been impressed with the service I received. SSerafini

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by txsmith on 06/03/2015

I had a great experience at Romano motors. The service is truly top of the line. The service and the people that work in that department and in sales are truly the top of line. The finance department got me a good loan with good rates.to me this dealership is golden. Great job Romano mercedes benz.

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